Admissions and Enrollment Specialist II

Job Description

Job Description

SCOPE OF WORK: This position works in the Welcome Center providing customer service support to prospective and current students regarding admissions, registration services, financial aid, and student accounts/payment policies. This position serves as the point person for Financial Aid inquiries. The position maintains student records and supports student success software such as Navigate. This position will report to the Vice President of Student and Community Development at Manchester Community College.

ACCOUNTABILITIES:

• Provides a welcoming environment for all students and guests of the college. Assist prospective students and current student with general information regarding admissions and enrollment functions, financial aid, billing policies and tuition payment options.
• Acts as the first point of contact for student financial aid inquiries; handles all financial aid inquiries addressed to the college website and dedicated voicemail. Trains other Welcome Center staff on general financial aid policies and procedures.
• Assists students with the completion of the FAFSA, payment plans, scholarships and application as needed. Assists with the onboarding process for student awarded Federal Work Study funds.
• Advises students, families and the college community about certain financial aid policies and procedures.
• Helps students with general questions related to student accounts, navigating MCC’s website, SIS, Easy Login, payment process, and Canvas.
• Supports proper record keeping within the offices connected to the Welcome Center, ensuring appropriate communication and documentation with students, including scanning necessary documentation into student records.
• Refers complex financial aid, admissions, student payment, or registration matters to the appropriate CCSNH and college resources for resolution.
• Works with other Student Services offices on specific areas such as 3rd party payments, veteran services and data reporting, as needed.
• Assists with college events such as Open Houses, Information Sessions, Advising and Registration sessions.
• Utilizes technology and integrates into work assignments including knowledge databases required to assist students and process recruitment and enrollment activities, including TargetX, BANNER, SIS, Navigate, Degreeworks and Canvas.
• Complies with all System, College, State and Federal rules and regulations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate degree from a recognized college or university with a major study in education, business administration, accounting, mathematics or other related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Two (2) years’ experience in customer service, student services, admissions or a related field, with responsibility for providing and maintaining accurate records and information. Each additional year of approved work experience may be substituted for one year of required formal education.

DESIRED QUALIFICATIONS: Strong organizational and sales skills, written and oral communication skills, and an ability to collaborate effectively with individuals of diverse cultures. A working knowledge of college or university operations and programs such as Banner, TargetX and/or Navigate software. Strong working knowledge of Microsoft Office and best practices in customer service.

RECOMMENDED WORK TRAITS: Strong customer service ability covering a diverse group of potential customer types. Ability to learn and adapt to changing dynamics with a positive growth mindset. Knowledge of modern office practices, procedures and equipment. Knowledge of office record keeping and reporting, including knowledge of or a willingness to learn new technology and software platforms as needed. Knowledge of the regulations pertaining to departmental programs. Knowledge of the principles and practices of college administration. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Treating students, employees, and visitors with respect and integrity during all interactions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the college. Ability to meet with clients and appropriately explain programs and processes within the Student Service offices. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the college’s appointing authority.

DISCLAIMER STATEMENT: The supplemental job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that classification.

For more information regarding this position, contact Human Resources at mcchr@ccsnh.edu