Job Description
Job Description
Who We Are
C Space is the leader in online communities — having defined and redefined them for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent Enterprise, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base.
Role Overview
The Project Manager oversees the recruitment and fieldwork for our online community product, ensuring high-quality data, a smooth participant experience, and on-time delivery. This role sits at the intersection of client service, operations, and data management, with a strong focus on digital platforms, online communities, and mixed-method qualitative initiatives. If you thrive in multitasking, enjoy variety in your day-to-day, love working with Excel, and are looking for a new opportunity to grow your skillset, read on.
The offered salary for this position is between $65,000 and $75,000. If this range isn’t right for you, please see our other openings.
A recent project example for this role:
Connecting with patients with chronic medical conditions to bring the patient journey to life for a major pharma client, resulting in significant improvements for patients managing the condition. It can be a rewarding experience to see how your work supports this audience.
Key Responsibilities
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Lead setup and rollout of proprietary insight communities and online qualitative projects, including platform configuration, screener design, sample/recruitment plans, and participant management.
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Develop and manage detailed project plans, timelines, and milestones; proactively track progress, flag risks, and drive issue resolution.
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Manage recruitment and online survey data collection in compliance with data privacy standards. Perform rigorous quality checks, process participants to meet client goals, and prepare accurate reports.
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Monitor recruitment metrics and coordinate with partners to adjust targeting and communication strategies to optimize performance and achieve desired representation.
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Manage project spend against budgets and prepare final reconciliations for partners.
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Serve as the primary day-to-day contact for clients and internal stakeholders, providing status updates, fieldwork insights, and consultative guidance on design, feasibility, and process improvements.
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Contribute to best practices for online communities and qualitative operations, and support continuous improvement of tools, templates, and SOPs.
Qualifications
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Bachelor’s degree in a business-related field, or equivalent combination of education and relevant experience.
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3+ years of project management experience for complex projects, preferably in market research (fieldwork, timelines, compliance, budget management) in a client-facing capacity.
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Experience managing market research projects in healthcare, pharma, or life sciences is highly desirable but not required.
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Strong data skills: advanced Excel and comfort working with exports from survey platforms and qualitative tools.
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Excellent written and verbal communication skills, with the ability to translate operational and data details into clear, actionable updates for internal stakeholders and clients.
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Highly organized, detail-oriented, and process-driven, with the ability to manage multiple concurrent projects and tight deadlines in a collaborative environment.
Our Consumer Acquisition Team
We work with clients across a range of sectors, from healthcare providers developing next-generation therapeutics to big tech navigating a changing world. Our work — and how we deliver — serves as an important first impression of the relationship C Space builds with clients.
Recent projects include:
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Recruiting consumers in multiple languages around the world to help a major global quick-service restaurant brand redesign one of their marquee products.
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Partnering with a global technology company to develop their first all-Black community, creating a collaboration space based on trust, belonging, and engagement.
Benefits and Culture
- Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
- 401k with Company Match – No vesting period; bi-weekly contributions
- Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
- Paid Parental Leave
- 12 Paid Company Holidays
- Hybrid/Virtual Work - Virtual-first workforce with employees in most states
- Salary range for this role is $65,000 - $75,000
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.