Job Description
Job Description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Compensation:
$18 hourly
Responsibilities:
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Connect with the housekeeping department to ensure guest accommodations are ready
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Field customer complaints when necessary
Qualifications:
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has experience answering telephone calls and troubleshooting stressful situations
- High school diploma, GED, or equivalent
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company
Located in Rockport, MA, we are a 21-room boutique hotel that combines beautiful ocean views, modern amenities, and close-to-downtown art, shopping, and restaurants. From mornings filled with fresh coffee and ocean waves to afternoons on our shared deck and local attractions, we offer a luxurious place to unwind and transform your experience into a cherished memory. Open year-round with an outdoor lounge, bar bites, and various room sizes, you can book your romantic trip, family getaway, or retreat and start your adventure all year.