Job Description
The Patient Administrative Assistant will ensure efficient operation of the healthcare facility and assist with direct patient services.
Their duties and responsibilities include:
- Answer and direct phone calls in a polite and friendly manner
- Register new patients and update existing patient demographics by collecting patient detailed information
- Schedule and confirm patient appointments, follow-ups, and procedures
- Process patient billing and payments
- Organize and maintain patient waiting areas as well as office files and records
- Assist patients with forms and paperwork, explaining procedures, and answering questions
- Communicate with healthcare professionals and patients regarding appointments, cancellations, and rescheduling
- Ensure compliance with medical laws and regulations
- Order office supplies and maintain inventory
- Coordinate with insurance companies for claim management and patient insurance verification
- Maintain patient confidentiality, following HIPAA guidelines
Qualifications
A bachelor's degree is required
- 1-2 years of work experience as a Healthcare Administrative Assistant or similar role
- Knowledge of healthcare systems and medical terminologies
- Understanding of medical billing procedures
- Proficient in MS Office (MS Excel and MS Outlook, in particular)
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities