Looking for C-Suite Support Specialist/IT Support -Onsite-Waltham, MA

Job Description

The IT VIP / C-Suite Support Specialist

responsible for providing white-glove, personalized IT support to executive leadership, including C-suite and senior-level stakeholders. This role ensures uninterrupted technology experience by proactively managing, supporting, and enhancing the digital tools, services, and devices used by VIP users. The role directly impacts executive productivity and the perception of IT as an enabler. You will be the face of IT for some of the most visible leaders in the organization, ensuring their digital experience is seamless, secure, and world-class.

Location : Waltham, MA, USA.

Required Skills & Qualifications:

• 5+ years in a client-facing IT support role, with at least 2 years supporting executives or VIPs

•Strong proficiency in Windows, macOS, iOS, Android, Microsoft 365, Teams, Zoom, Printing and AV conferencing platforms

•Strong knowledge & experience in Windows Autopilot; Apple Business Manager + Intune / JAMF Pro + maybe basics of EntraID for troubleshooting

•Exceptional troubleshooting and problem-solving abilities under pressure

•Highly professional demeanor, strong emotional intelligence, and excellent communication skills

•Experience with ITSM tools (e.g., ServiceNow), remote support, and endpoint management platforms

•Ability to handle sensitive information with discretion

Preferred Qualifications:

•Familiarity with digital workplace experience monitoring tools (e.g., Nexthink, Lakeside)

•Experience supporting international executives across time zones

•ITIL Foundation certification or equivalent experience

•Executive support in a hybrid or global environment

Work Conditions:

•Onsite presence required in executive locations and for high-profile events

•Flexibility for occasional travel and on-call support during critical events or outages