Quality Assurance Coordinator

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Homewatch CareGivers of Western Mass provides in-home care to clients throughout the Pioneer Valley. Our goal is to preserve dignity, protect independence, and provide peace of mind for our clients and their loved ones. We are committed to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor. At Homewatch CareGivers, we care deeply, we show up, we are in it together, and together we do great things.


Primary Job Duties:

• Review plans of care with caregivers at their initial visit with a client
• Observe caregivers performing personal care duties in the clients homes
• Prepare written performance evaluations of caregivers personal care skills
• Travel throughout our service area (primarily Hampden and Hampshire Counties) to complete in-home quality assurance visits within the required frequency and document the visits
• Complete reports in a timely manner
• Conduct caregiver training sessions and in-services

Additional Requirements:

• Scrubs, closed-toe shoes, and a professional, neat, and tidy appearance
• Registered and insured vehicle in good condition
• Must convey compassion, attentiveness, and professionalism in all internal and external interactions
• Able to work in a fast-paced environment, including being able to multitask, plan, prioritize, and problem-solve effectively.
• Demonstrate verbal skills, including effective oral communication and strong written communication.
• Ability to use the following equipment and software: computers, tablets, cell phones, copy machines, fax machines, scanners, Microsoft products, Zoom, and home care software.
• Compliance with the policies, procedures, and regulations of Homewatch CareGivers; partner organizations; and local, state, and federal entities
• Maintain confidentiality and comply with HIPAA and client rights standards
• Reliable, motivated, and growth-oriented.
• Authorized to work in the United States with proper documentation.
• Able to pass a criminal background check and drug test.
• Verifiable references.
• Flexibility to take on other duties as assigned

Schedule:

• Primarily daytime hours, but some evenings and weekends are required
• 40 hours/week

Department: Operations

Reports to: Managing Director