Job Description
Job Description
About the Role:
The Cashier/Store Customer Service Representative (CSR) plays a vital role in ensuring a positive shopping experience for every customer. This position is responsible for accurately processing transactions, handling payments, and providing friendly, efficient service at the point of sale. Beyond transactional duties, the role involves addressing customer inquiries, resolving issues, and supporting overall store operations to maintain a welcoming environment. The successful candidate will contribute to the store’s success by promoting customer satisfaction and loyalty through attentive and professional interactions. This role requires a balance of technical proficiency with point-of-sale systems and strong interpersonal skills to effectively engage with diverse customers.
Minimum Qualifications:
- High school diploma or equivalent.
- Basic math skills and ability to handle cash transactions accurately.
- Previous experience in retail or customer service preferred but not required.
- Ability to stand for extended periods and perform repetitive tasks.
- Strong communication skills and a friendly, approachable demeanor.
Preferred Qualifications:
- Experience using point-of-sale (POS) systems and cash handling procedures.
- Familiarity with inventory management and merchandising.
- Demonstrated problem-solving skills and ability to handle difficult customer situations calmly.
- Flexibility to work various shifts including weekends and holidays.
Responsibilities:
- Operate cash registers and handle cash, credit, and other forms of payment accurately and efficiently.
- Greet customers warmly, answer questions, and provide information about products, promotions, and store policies.
- Resolve customer concerns or complaints promptly and escalate issues to management when necessary.
- Maintain cleanliness and organization of the checkout area and assist with stocking and merchandising as needed.
- Collaborate with team members to ensure smooth store operations and contribute to a positive work environment.
Skills:
The required skills such as cash handling and basic math are essential for accurately processing customer transactions and ensuring financial integrity at the register. Strong communication and interpersonal skills enable the CSR to engage customers effectively, answer questions, and resolve issues, fostering a positive shopping experience. Preferred skills like familiarity with POS systems and inventory management enhance daily efficiency and support broader store operations. Problem-solving abilities are crucial for managing unexpected situations and maintaining customer satisfaction. Additionally, flexibility and teamwork skills help the CSR adapt to varying store needs and contribute to a collaborative work environment.
Nights and weekend availability a must.