Job Description
Job DescriptionWe are looking for a friendly and detail-oriented Front Desk Receptionist to join our team in Brighton, Massachusetts. In this role, you will serve as the first point of contact for customers, ensuring they receive outstanding service and support. This is a contract position that requires exceptional organizational and communication skills to manage a variety of front desk responsibilities effectively.
Responsibilities:
• Answer incoming calls promptly and direct them to the appropriate departments.
• Welcome and assist customers upon their arrival, fostering a positive and detail-oriented experience.
• Operate a busy switchboard while maintaining clear communication with both customers and internal teams.
• Provide administrative support, including managing schedules and maintaining records.
• Ensure compliance with all required training and protocols to maintain service standards.
• Coordinate effectively with team members to address customer needs and inquiries.
• Handle customer service requests with efficiency and attention to detail.
• Maintain a clean and organized reception area to enhance the overall customer experience.• At least 1 year of experience in a receptionist or front desk role.
• Strong customer service skills with a focus on creating positive interactions.
• Proficiency in Microsoft Office Suite and other standard office software.
• Excellent written and verbal communication abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with administrative procedures and office management.
• A proactive and approachable attitude when assisting customers.
• High level of attention to detail and organizational skills.