Job Description
Job Description
REMOTE Configuration Management Database (CMDB) Specialist
Clearance Level: Must have an Active Secret Clearance to be considered for this role in order to be considered
***MUST BE US CITIZEN***
At Aquila Technology, you will see our team's passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.
About the Role:
Aquila Technology is seeking a Configuration Management Database (CMDB) Specialistto join our team in supporting one of the country's premier defense research organizations. The team is looking for a Configuration Management Database (CMDB) and service monitoring specialist to support the CMDB including inventory, service mapping, and service observability through the SolarWinds platform. The ideal candidate will ensure that all IT assets, configurations, and service dependencies are accurately tracked and up-to-date, maintaining a comprehensive inventory in the CMDB that supports better decision-making and faster incident resolution. This individual will be responsible for administration of the CMDB, responding to users questions and updating documentation. The ideal candidate will work with cross-functional teams to ensure compliance with industry standards, and maintain an accurate inventory of assets. Experience with ITIL processes, administration of ServiceNow CMDB, and first-hand experience in service monitoring / observability solutions like SolarWinds will be key. It is critical that this position be able to talk to system administrators and CMDB users, and be able to use appropriate terminology between the two.
There are a few requirements for the position:
- Must be a U.S Citizen- Must be able to obtain and Active Secret Clearance (Green Cards / Visas do not qualify)
- Willingness to undergo a comprehensive background investigation and maintain a personal security clearance and obtain an SCI. (Aquila would sponsor you for the security clearance.) Active Secret is highly preferred
- Remote - must be willing to travel to MA
What You Will Do:
This role will drive data quality standards, identify & implement process improvements, and ensure an accurate representation of assets & services in ServiceNow.
Must Have
- 3 years - Data/Reporting
- 3 years - Data Analysis
- 1 years - Agile Methodologies
- 3 years - Program/Project Management OR Analysis
- 3 years - Reviewing Specification Requirements
- 2 years - Translates Business Requirements into Technical Specifications
- 2 years - Understands and Executes Project Requirements
- Excellent Problem Solving
- Strong customer service skills and communication
- 3 years - ServiceNow IT Service Management
- 4 years - ServiceNow Multi-Source Configuration Management Database (CMDB) Administration
- 2 years - Software Tools
- 2 years - ServiceNow
- 4 years - Basic understanding of IT System Administrator processes & terminology
- 2 years - Writing/Editing
- 2 years - Technical Documentation
Nice to Have
- Degree Level:Bachelor's Degree
- Application and infrastructure monitoring (system performance, identifying issues, troubleshooting)
- Currently holds a Secret Clearance (OR a higher clearance)
- ServiceNow Development
- ServiceNow ITSM Development
- Software Development Life Cycle Models (Agile)
- Integrating alerts into ServiceNow (ITOM)
- Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
Benefits and Perks:
Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.
Our Perks Include:
- PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire
- 1.5 paid days, or 12 hours, for approved volunteer work
- 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
- Tuition & Training Reimbursement - 5K annually for pre-approved, job-related tuition, certification, or professional conferences
- 401K with Fidelity 100% immediate vesting; Plan eligibility begins 90 days following the date of hire. Aquila matches 50 cents on the dollar, up to 6%.
- Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses.
- Buy Your Own Device (BYOD) Allowance Reimbursed up to $1500 for the purchase of a qualified technology device. Eligible after 90 days of employment, and benefit renews every three years.
Clearance Level: Must have an Active Secret Clearance to be considered for this role in order to be considered. -M UST BE US CITIZEN
Work from Home: This position is REMOTE. The candidate is able to work remotely from any location. They may be asked to take up to 4 trips per calendar year to Lexington if the program/project requires it. Candidates MUST be able to work an EST schedule in order to be considered for this role.
Interview Process: 1st round interview will be a Zoom with the hiring manager. The 2nd round interview will be a Zoom with additional team members as needed. Potential for a 3rd final round interview.
We are an Equal Opportunity Employer.