Assistant Retail Manager Cannabis Dispensary - Abington, MA

Job Description

Job Description

Bud's Goods & Provisions is seeking an Assistant Retail Manager. This role is ideal for individuals with a strong blend of technical, operational, and interpersonal skills. The role demands proficiency in critical thinking, effective communication, office software, cash handling, and strong mathematical and problem-solving abilities. We value detail orientation, emotional intelligence, self-motivation, exceptional sales etiquette, and leadership qualities.

Responsibilities include overseeing staff, ensuring regulatory compliance, handling scheduling and payroll, inventory management, financial oversight, and maintaining high customer service standards. The successful candidate will navigate operational challenges, manage technical issues, and foster a positive work environment, ensuring our dispensary operates efficiently and compliantly.

The Assistant Retail Manager works a flexible schedule and is available to work any shift as needed to properly manage the store.

Core Competencies

• Critical thinking and conflict resolution
• Complex problem-solving skills
• Effective communication skills. (Verbal, written, electronic, telephone.)
• Intermediate to advanced word processing/spreadsheet/document creation ability
• Strong math skills and advanced word-problem solving ability
• Cash handling experience
• Detail oriented: micro-focus with macro-awareness.
• Emotionally intelligent and socially aware
• Motivated and ambitious self-starter
• Impeccable sales etiquette with customer-centered approach
• Outstanding interpersonal skills, role model leadership with a focus on team morale
• Strong focus on development of Sales Associates

Job Duties

• Maintain consistent management and leadership of retail employees across all shifts
• Assist the Retail General Manager with employee scheduling and payroll responsibilities as requested. This includes editing timecards, applying PTO or Sick Time in Paragon iSolved.
• Ensure the dispensary remains compliant within the Cannabis Control Commission regulations and guidelines at all times.
• Provide staff with ongoing review of Standard Operating Procedures and training updates-as directed by the Retail General Manager.
• Coach staff to improve their performance and enhance development, assist in onboarding new hires.
• Embrace the Company's mission for guest experience and hospitality.
• Assist with the troubleshooting of all point-of-sale software and equipment. Create tech support tickets as needed and report issues to retail management if they cannot be resolved.
• Open and close the store as the acting manager on duty.
• Assist with the management of the cash and debits collected for deposits, keep up to date logs of audits and deposits.
• Assist in the investigation of cash and debit discrepancies.
• Must be trained in our CCTV programs and always have access to the retail camera feed.
• Assist and coordinate with the Inventory Specialist to keep menus current and ensure we are in total compliance with inventory, including the Bud's Goods online menu.
• Assist with receiving cannabis deliveries alongside inventory, if extra support is required. This includes intake, digital receipt in METRC and Dutchie, and entering testing data.
• Assist with the ordering and receiving of the non-cannabis inventory, working with management to adjust inventory within a timely manner.
• Provide reports as needed or requested by company managers and officers.
• Have a working knowledge of Microsoft applications, especially Excel, which are used for daily tracking of employees, cannabis or cash/debit transactions.
• Participate in regular meetings and occasional offsite training activities.
• Coordinate with the Security Specialist to ensure proper guest flow.
• Maintain the safety and security of the entire premises.
• Communicate issues or concerns with the security systems or individuals on property to the Security Specialist or Retail General Manager.
• Prevent theft and diversion of all cannabis and cannabis related products.
• Ensure no minors enter the premises.
• Ensure no cannabis is consumed on the premises by guests or employees.

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