Senior NOC Infrastructure Engineer (Microsoft Azure & Entra Focus)

Job Description

Job DescriptionAqueduct Technologies is seeking a Senior NOC Infrastructure Engineer to serve as a technical leader and SME within the Network Operations Center (NOC) team, specializing in Microsoft Azure, Microsoft Entra ID, and the surrounding Microsoft Cloud security and device-management ecosystem. You will be responsible for supporting physical infrastructure, including servers and storage, and will handle escalated support requests, perform deep technical investigation, and ensure secure, stable, and well-governed identity and access across customer environments.
The Senior NOC Infrastructure Engineer embodies our values of professionalism, empathy, and technical excellence. We’re looking for someone who operates with a high level of autonomy and accountability, driving incident resolution, strengthening documentation and standards, and mentoring others to improve team capability and reliability of services.What You’ll Do:

• Support the Customer’s Cloud Environments, Infrastructure, and Users:
• Azure & Entra Core Responsibilities
• Manage and troubleshoot Microsoft Entra ID (Azure AD) including:
• User lifecycle and identity governance
• Group-based access, RBAC, PIM, and admin role segregation Conditional
• Access design, enforcement, and troubleshooting
• MFA, identity protection, and secure authentication policies

Administer Azure Infrastructure and core services:

• Azure virtual networks, firewalls, and connectivity
• Compute, storage, backup, and policy governance
• Azure Monitor, Log Analytics, and alerting

Support and optimize Microsoft Intune / Endpoint Manager:

• Device compliance, configuration profiles, and app deployment
• Autopilot lifecycle and troubleshooting
• Conditional Access integration and device identity

Proactively manage customers physical infrastructure including:

• Storage arrays
• WiFi
• Active Directory and associated servers
• Ensure adherence to Zero Trust principles across identity, device, and access layers

General Responsibilities:

• Lead escalated ticket troubleshooting using Aqueduct processes and best practices.
• Maintain exceptional notes, clear reasoning, and step-by-step detail in all work.
• Review customer environments proactively to identify risks, misconfigurations, or single points of failure.
• Keep documentation updated, accurate, and thorough for all identity, access, and cloud services.
• Identify recurring issues and propose improvements that reduce future incidents (automation, standards, documentation, monitoring).

Change Control:

• Fully participate in and comply with Aqueduct’s Change Control processes.
• Plan and execute cloud and identity-impacting changes carefully, following risk-mitigation and rollback best practices.

Training & Growth:

• Maintain and pursue deep technical specialization across Azure, Entra, Intune, and Microsoft 365 security.
• Engage in ongoing cross-training to expand into additional NOC practice areas.
• Act as a mentor and knowledge resource to junior and mid-level NOC engineers.

Qualifications:

• Education & Experience:
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).
• Associate degree with significant, relevant professional experience considered.
• 5+ years of experience of progressive experience supporting Microsoft-based infrastructure, cloud, and identity environments.
• 2+ years operating in a senior, escalation, or lead engineering capacity, with demonstrated ownership of complex incidents.
• Proven experience working in a Managed Services Provider (MSP) or multi-tenant support environment.

Skills:

• Deep operational and architectural understanding of Microsoft Entra ID and identity security.
• Ability to own incidents end-to-end, including vendor (Microsoft) escalations.
• Comfort making technical decisions independently in high-impact scenarios.
• Clear communicator who documents decisions, risks, and remediation steps thoroughly.
• Trusted escalation resource for Azure, identity, and device-management issues.
• Mentor who guides and uplifts junior and mid-level engineers.

Core Competencies:

• Microsoft Entra ID (Azure AD) Administration & Security
• Conditional Access, MFA, Identity Governance, Zero Trust
• Azure Infrastructure Management & Monitoring
• Microsoft Intune / Endpoint Manager
• M365 security, compliance, and identity-based access controls
• Microsoft Active Directory

Aqueduct Technologies is committed to developing a diverse and talented team. We celebrate and support diversity and are committed to making an inclusive environment for all employees and applicants including women, minorities, individuals with disabilities, members of the LGBTQIA community, veterans, and any other legally protected group. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant on the basis of any status protected by federal, state, or local laws.
Aqueduct Technologies is one of the largest IT solutions providers in the US, recognized for our relentless pursuit of customer satisfaction, our corporate culture, technology leadership, and our commitment to the local community. We pride ourselves on our world-class engineering, the investments we make in our employees and our systems, and on our loyal base of customers and manufacturers. Recognized as one of the fastest-growing, private companies in Massachusetts—and awarded the Best Place to Work in Boston for six, consecutive years—there is no better time to join Aqueduct than now!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.