Help Desk/Client Development Specialist

Job Description

Job Description

Location: Middlebury, VT

Starting Pay Range: $17.00 – $24.00 per hour (based on background and experience)

Department: Client Development

About the Role:

As a Client Development Specialist, you will be the first point of contact for our clients, providing outstanding support and ensuring they get the most out of our eDOC solutions-whether installed in-house or delivered via SaaS. You'll help clients resolve issues, conduct training, assist with installations, and play a critical role in their success with our technology.

What You'll Do:

• Become fully versed in the DocLogic suite of products, our CRM, phone, and email systems
• Handle incoming client support requests and track them in the CRM system
• Resolve technical issues or escalate to the appropriate teams
• Assist in data conversions and conduct client training sessions
• Support hardware and drivers, and help clients leverage our solutions effectively
• Contribute to process improvements and perform QA testing
• Complete other professional service work and projects as assigned

What You Bring:

• Associate's degree in a business or technical field preferred
• Experience with MySQL/SQL (or other SQL platforms) is highly desirable
• Knowledge of Windows Server operating systems and IIS a plus
• Minimum of 1 year of experience in a technology field (imaging technology or credit union experience a plus)
• Strong verbal, written, and public speaking skills
• Ability to manage multiple priorities in a dynamic environment
• A knack for quickly understanding technical concepts
• Professionalism and confidence interacting with clients at all levels

Why You'll Love Working Here:

• Competitive hourly pay: $17–$24/hour based on experience
• Generous Benefit Package and Paid time off
• 40K matching
• A very stable and profitable company that has been in business for over 30 years
• Comprehensive training and professional development
• Supportive and collaborative team culture
• Opportunities to expand your technical knowledge and grow your career
• Equal Opportunity Employer committed to a diverse and inclusive workplace

Ready to Make an Impact?

If you're passionate about technology, enjoy helping others, and want to grow with a forward-thinking company, we'd love to hear from you. Apply today by submitting your resume and a brief cover letter explaining why you're the perfect fit for this role. https://edoclogic.applicantpool.com/jobs/