Automotive Service Writer/ Office Staff

Farms Full Service

Beverly, MA, USA

Published: 6/14/2022

Automotive

Full Time

Job Description

Job Title: Service Writer/Office Staff

Company Name: Farms Full Service
Location: Beverly Farms, Massachusetts (On-site)
Employment Type: Full-time

Salary Range: $18/hr - $28/hr, based on prior experience.
Hours: Monday - Friday, 7:30am - 5:00pm

About Us:
Farms Full Service is a trusted automotive repair shop and full-service gas station located in Beverly Farms, Massachusetts. We’re proud to offer exceptional customer service in a friendly, fast-paced environment. Our team is dedicated to providing the highest quality automotive repairs while ensuring our customers feel heard and valued.

Position Overview:
We’re looking for a Service Writer/Office Staff to join our dynamic team. As a Service Writer, you’ll play a key role in being the liaison between our technicians and customers, ensuring smooth communication and top-notch service.This role requires someone who is personable, organized, and can keep things moving in a busy shop.

Key Responsibilities:

Customer Interaction: Serve as the first point of contact for customers, gathering detailed information about vehicle issues and service needs.
Estimates & Quotes: Determine and communicate repair costs, ensuring accurate pricing for parts and labor.
Liaison Role: Act as a liaison between customers and our technicians, ensuring that repair work is carried out efficiently and on time.
Customer Advocacy: Resolve customer complaints, eliminate unnecessary delays, and ensure the customer’s experience is smooth from start to finish.
Administrative Duties: Handle paperwork, manage estimates, and maintain accurate customer records in the database.

Qualifications & Skills:

Strong Listening Skills: Ability to listen closely to customers and gather all relevant details.
Effective Interviewing Skills: Skilled at asking the right questions to clarify customer concerns.
Automotive Knowledge: Basic understanding of automotive systems and terminology to communicate confidently with customers.
Clear Communication: Ability to explain complex automotive issues in simple, easy-to-understand terms.
Tech-Savvy: Familiarity with database software for entering and managing customer information.
Organizational Skills: Ability to handle multiple tasks and keep paperwork and estimates organized.

How to Apply:
If you’re a detail-oriented, customer-focused individual with a passion for automotive service, we’d love to hear from you! Apply today to become part of the Farms Full Service family.

Please send your resume and a brief note about your experience to akeyes430@hotmail.com, call 978-879-3423, or drop by the shop and ask for the owner, Alex.