Job Description
Job Description
Job Summary
The Key Holder is a key player in ensuring the store operates in compliance with the State of Massachusetts Regulations. Key Holders are a positive representative of Sanctuary’s commitment to serve our community and are passionate about creating a positive retail cannabis experience for all who come to our shops. This includes facilitating a smooth and efficient customer experience and effective shift management of the team to deliver on that experience.
Supervisory Responsibilities
- Opening and closing the store when an AGM or GM are not present.
- Responsible for the daily operations and oversight of internal audits, cash management, and overall regulatory compliance of the dispensary
- Ensure compliance with all state and local regulations, Sanctuary’s policies and procedures.
- Organizing workflow and ensuring that employees understand their duties or delegated tasks.
- Monitoring employee productivity and providing constructive feedback and coaching.
- Collaborates with other managers to set goals for performance and deadlines in ways that comply with Sanctuary’s plans and vision and communicate them to the staff.
- Pass on information from upper management to employees and vice versa
Duties/Responsibilities
- Works with staff while leading by example to increase efficiency, accuracy, and product knowledge.
- Receive complaints and resolve problems in a professional manner.
- Train new employees
- Upholds company standards for merchandise and presentation and ensures menu availability is current.
- Motivate and direct floor staff in a high volume, fast paced work environment.
- Ensure safety and satisfaction for all customers and patients.
- Oversee inventory and cash operations.
Required Skills/Abilities
- Excellent communication skills both orally and written.
- Ability to deal with problems and resolve quickly in a professional manner.
- Performs well under pressure and in a fast-paced environment.
- Flexible schedule. Nights, weekends and holiday availability required.
- Ability to multi-task while staying organized.
- Leadership skills
- Keen sense of urgency
- Ability to motivate others.
- Excellent cash handling skills
Education and Experience
- Must be 21+ years of age.
- High School Diploma or equivalent
- Must pass a criminal background check with no felony convictions.
- 1+ year of relevant cannabis supervisory experience
- Previous dispensing/cannabis industry experience a plus
- Basic computer skills
- Proficient in Microsoft Office
Physical Requirements
- Ability to sit or stand for long periods of time.
- Ability to lift to 50lbs
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