Patient Access Specialist
Job Description
Job DescriptionDescription:
Title: Patient Access Specialist
Location: Manchester, NH 03101
Job Type: Full Time 40 hours/ week
In-person, Full-time position with benefits
** 1K sign-on bonus for all non-clinical positions!! **
About Us:
Everyone deserves to feel healthy in both body and mind. Here at The Mental Health Center, we’re committed to helping you understand mental illness and get on the road to recovery. Our programs and services aim to restore health and improve the quality of life. We believe each staff member plays an integral role in fulfilling our mission to provide the highest quality of care possible. We know our employees are the key to our success, and we currently have job opportunities available so YOU too can become part of our successful, energetic, and dedicated organization! We are also proud to be a recipient of The Bell Seal Certification for Workplace Mental Health, recognizing our commitment to creating a mentally healthy, supportive, and inclusive work environment.
Position Summary:
The Mental Health Center of Greater Manchester is seeking a compassionate, detail-oriented Patient Access Specialist to join our Adult and Children’s programs. In this role, you’ll be part of a supportive team that serves as the first point of contact for individuals seeking mental health services—helping connect people with the care they need, when they need it most. The Patient Access Specialist is a full time position that involves screening phone requests from individuals and other agencies for MHCGM clinical services as well as face to face screening of persons who walk in for our Open Access Intakes. The position requires: telephone interviewing and assessment skills; referral and placement; and requires handling emergency calls and accessing appropriate resources for persons in crisis.
Requirements:
Duties and Responsibilities:
- Conduct phone screenings for individuals and partner agencies requesting MHCGM clinical services
- Provide in-person screenings for walk-ins seeking support through our Open Access Intake process
- Use strong interviewing and assessment skills to gather essential information and determine appropriate next steps
- Coordinate referrals and placement for a variety of behavioral health services
- Manage emergency and crisis calls with professionalism, empathy, and quick access to appropriate resources
Knowledge, Skills, and Abilities:
Must have excellent communication skills, an ability to multi-task, data entry proficiency, attention to detail, and confidentiality a must.
Requirements
Qualifications: Computer experience: Microsoft Office, Excel, and experience with an Electronic Medical Record preferred.
Education: The position requires a minimum of a High School diploma.
Experience: Three-plus years of office experience is a plus.
Skills and Competencies:
- Commitment to teamwork
- Self-Starter, Independent
- Time management and organizational skills are a must.
- Excellent communication ability with co-workers, staff, clients, and community partners.
Benefits:
- Health Insurance
- Dental coverage
- Vision Coverage
- Personal Time Off (PTO)
- Extended Illness Leave (EIL)
- 7 Paid Holidays
- 403(b) Retirement Plan
- Tuition Assistance
- Short- and Long-term Disability
- Life Insurance
- Flexible Spending Accounts (FSAs) for Medical and Dependent Care
- Flexible Work Options
- Performance Bonuses
- Employee Assistance Program (EAP)
- Company Discounts
- Employee Recognition Events
- Competitive Salaries
*Supervision towards Clinical Licensure
*Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
Equal Opportunity Employer:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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