Licensing & Invoicing Specialist - SaaS Company

Job Description

Licensing & Invoicing Specialist


We are currently seeking candidates for a Licensing & Invoicing Specialist role with a leading enterprise software company based in Boston, MA. The Licensing & Invoicing Specialist will be responsible for reviewing and processing software license orders, renewals, and professional services, as well as ensuring accurate invoicing and compliance. The ideal candidate will be located in the Boston, MA area and have 2-3 years of accounts receivable, order review, or licensing fulfillment.

This is a 3+ month contract-to-hire position paying between $30-$36/hour (depending on experience). This role supports a fully remote work model with west coast hours (11:00am–7:00pm / 8:00pm EST).

Responsibilities:

• Review and process incoming orders for software trials, new license purchases, renewals, and professional services.

• Provide backup order review support to the EMEA region as needed.

• Execute order terms and specifications to ensure timely and accurate license fulfillment for customers, distributors, and resellers.

• Validate customer license entitlement terms and invoicing data within Salesforce.

• Facilitate license exchanges and returns.

• Troubleshoot order and fulfillment issues within SLAs, escalating as appropriate and managing through resolution.

• Identify and escalate potential contractual or compliance risks.

• Collaborate with Sales Operations and cross-functional teams to document, develop, and improve policies and procedures.

• Contribute to product packaging and fulfillment configuration from concept to back-end implementation.

• Post sales orders and send invoices to customers.

• Support management’s collection efforts for aged receivables and monitor accounts with collection risk.

• Resolve inquiries from the Accounts Receivable and Licensing helpdesk with internal and external stakeholders.

Qualifications:

• 2–3 years of experience in accounts receivable, order review, licensing fulfillment, or general accounting.

• Experience in the enterprise software industry (SaaS or on-premise) preferred.

• Familiarity with basic contract terminology is a plus.

• Some post-secondary education preferred, or equivalent combination of education and experience.

• Strong customer service orientation, professionalism, and communication skills.

• Excellent business judgment, critical thinking, and problem-solving abilities.

• Ability to work independently in a fast-paced environment while collaborating across teams and time zones.

• Experience using Salesforce CRM required; Sage Intacct a plus.

• Detail-oriented, proactive, and capable of multi-tasking and prioritizing effectively.

For immediate consideration, interested and qualified candidates should send their resume to Jackson at jnichols@daleyaa.com