Job Description
Job Description
Lead Residential Counselor
About the Role:
Pine Haven Boys Center is set on just over 100 acres, located just 10 minutes south of Concord and 15 minutes north of Manchester, NH.
We are a private, non-profit, non-sectarian, intensive residential facility that supports boys ages 6 to 13 who face behavioral, educational, and emotional challenges as a result of trauma, neglect, or abuse. Our team is grounded in trauma-informed care and therapeutic best practices, and we’re seeking professionals who want to make a meaningful impact in the lives of children.
We are looking for an experienced and compassionate individual to step into a leadership role in our residential program. This opportunity is ideal for someone looking to continue a career in Human Services and grow into a leadership position while remaining directly involved in youth care.
Distinguishing Characteristics:
Pine Haven is seeking a dedicated and trauma-informed Lead Residential Counselor to join our team in Allenstown, NH. This position not only involves providing direct care to our residents but also includes oversight and support of other residential staff during shifts. Our ideal candidate is a natural leader, calm under pressure, and committed to maintaining a safe, structured, and nurturing environment for youth with complex needs.
Key Responsibilities:
Resident Support:
- Ensure the physical and emotional safety of all residents at all times.
- Create and maintain a structured and therapeutic living environment.
- Model and teach daily living skills, healthy routines, and positive social behaviors.
- Use de-escalation strategies and trauma-informed interventions to manage dysregulated behavior.
- Develop appropriate, supportive relationships with residents based on trust and consistency.
- Promote and uphold residents’ rights and dignity in all interactions.
- Facilitate and participate in structured recreational and therapeutic activities.
- Respond to emergencies and administer first aid when needed.
Leadership & Team Support:
- Provide on-shift leadership, support, and direction to other residential counselors.
- Ensure that daily routines, safety protocols, and therapeutic interventions are followed.
- Act as the point person for shift coordination and communication with supervisors.
- Mentor junior staff and assist in training or onboarding as needed.
- Monitor documentation and shift reports to ensure accuracy and completeness.
Schedule:
- Two rotating schedules: Sunday–Wednesday or Wednesday–Saturday.
- Weekday shifts typically run from 3:00 PM – 11:00 PM.
- Weekend and holiday shifts typically run from 8:00 AM – 11:00 PM.
- Must be available for holidays, vacation weeks, and occasional on-call or overtime as needed.
Qualifications / Requirements:
- Must be at least 21 years of age.
- Associate's Degree with a minimum of 12 credits in Human Services field
- Or Bachelor's Degree
- High school diploma (or equivalent) with at least seven years of parenting and/or 2 years experience working with children in a full time capacity.
- Prior experience working with children with behavioral and emotional challenges is preferred.
- Must be able to de-escalate crises using verbal techniques and safely intervene physically if needed.
- Must be able to obtain certification in Crisis Prevention Intervention (CPI), First Aid, and CPR.
Why Join Us?
- Supportive team environment.
- Opportunity to make a meaningful impact in the lives of students.
- Join us in making a difference in the lives of young learners. Apply today!
Benefits:
Through compensation, group insurance and recognition, we take good care
of our staff with a comprehensive Total Rewards package!
Compensation:
- We pay generous wages, above market rates for the impact the staff makes on the clients served. Pay determined on experience.
Group Insurance:
These plans are currently free – no cost sharing in the paycheck:
- Health and Dental - employee and dependent(s)
- Wellness incentives – healthy rewards and gym membership reimbursements for medical plan participants.
- Basic Life and AD & D
- Short and Long-Term Disability
- Paid Time: Earned Time and Vacation Hours
- Employee Development and Training
- Paid Day off for your birthday
- Employee Assistance Program
These benefits have minimal costs to employees:
- Vision Plan
- Voluntary Life Insurance
- Accident Insurance
Other plans to take advantage of: 403(b) Retirement Plan, ADP discount program.
Education:
- Bachelor's Degree, Associate's Degree (with a minimum of 12 credits in Human Services field), or High school diploma (or equivalent) with at least seven years of parenting and/or 2 years experience working with children in a full time capacity
Experience:
- Crisis intervention: 1 year (Preferred)
Work Location: In person