Quality Assurance Specialist

Job Description

Job Description

Organized & manages time efficiently. Ability to coach employees while maintaining their self-esteem. Positive, optimistic outlook.

About our company: now 100% employee-owned with a successful 75-year history, Littleton Coin Company is one of the largest direct response companies in the nation to sell coins, paper money and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and great benefits, including a 401(k) plan with up to 6% match, Employee Stock Ownership Plan, onsite wellness programs and a friendly, pleasant work environment. Position is located at company headquarters in Littleton, NH.

As a key member of our busy Incoming Order Fulfillment team, you’ll maintain our Quality Control program and assess the progress and performance of trainees. Primary responsibilities include:

• Creating an environment that aids the success of the adult learner
• Giving feedback to Trainers and Manager about progress
• Recommending remedial action when needed
• Provides progress feedback to both trainee and supervisor
• Coaching employees while maintaining their self-esteem
• Reviewing procedures and recommend improvements
• Maintaining confidentiality at all times
• Participate in the development and delivery of presentations and communication to staff
• Participates with the development of training outlines and written lesson plans
• Participate in guideline maintenance. Maintain consistent guidelines with other departments.

Qualified applicant will have:

• 2 year college degree or equivalent
• Completion of Train the Trainer Training (will provide)
• Proficient on AS400 computer system (will provide)
• Strong interpersonal and coaching skills
• Skilled in time management and problem solving
• Ability to tolerate ambiguity and interruptions
• Ability to interpret customer communication accurately