Job Description
Job Description
Job Title: Cross-Trained Dental Assistant & Front Desk Receptionist
Department: Clinical & Administrative
Reports To: Office Manager
Job Type: Full-Time | Non-Exempt
Location: Columbian Square Dental, Weymouth, MA
Position Summary:
The Cross-Trained Dental Assistant and Front Desk Receptionist plays a vital dual role in supporting both the clinical and administrative operations of the dental practice. This individual will assist the dental team with chairside procedures while also managing patient interactions, scheduling, and office communication at the front desk. The ideal candidate is adaptable, organized, and provides excellent patient service while complying with all applicable Massachusetts dental regulations, HIPAA, OSHA, and infection control standards.
Key Responsibilities:
Clinical (Dental Assistant Duties):
- Prepare treatment rooms and sterilize instruments and equipment per CDC and OSHA guidelines.
- Assist the dentist during a variety of procedures including examinations, fillings, crown preparations, and extractions.
- Take and process dental radiographs (x-rays) in compliance with MA Radiation Control Program standards.
- Record patient medical and dental histories and update charts accurately.
- Take impressions and fabricate temporary crowns and provisional restorations (if within scope).
- Ensure proper infection control protocols are followed at all times.
- Maintain dental supply inventory and assist with clinical ordering.
Administrative (Front Desk Duties):
- Greet patients warmly, check them in/out, and manage incoming phone calls.
- Schedule and confirm appointments using dental practice management software.
- Verify insurance eligibility and obtain pre-authorizations when needed.
- Collect and post payments, issue receipts, and reconcile daily collections.
- Maintain accurate patient records and ensure all paperwork is completed and updated.
- Handle billing inquiries and communicate effectively with patients regarding treatment plans and financial responsibilities.
- Support office organization including filing, scanning, and faxing as needed.
Required Qualifications:
- High school diploma or equivalent.
- Massachusetts Dental Assistant Registration (ROA or CDA), in good standing.
- Radiology Certification from the Massachusetts Radiation Control Program.
- CPR/BLS certification.
- Knowledge of HIPAA, OSHA, and CDC infection control standards.
- Proficiency in dental software (e.g., Dentrix, Eaglesoft, Open Dental).
- Strong multitasking, organizational, and customer service skills.
Preferred Qualifications:
- 3 years of experience in a dental office, both front desk and chairside roles.
- Familiarity with dental insurance plans and billing processes.
- Experience with digital imaging and electronic patient records.
- Bilingual in [Spanish, Portuguese, etc.] is a plus.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Manual dexterity for operating dental instruments and computer systems.
- Ability to lift up to 25 lbs.
- Visual and auditory ability to interact effectively with patients and staff.
Work Schedule:
- Full Time | Weekdays 8:00 AM–5:00 PM and Occasional Saturdays
- Occasional changes in days and/or hours may be required.
Compensation and Benefits:
- Competitive hourly rate $26.50-29.00/hour
- Eligible for PTO, holiday pay, and Health Benefits [medical/HSA/dental discount program/vision/401(k)].
Equal Opportunity Employer:
Columbian Square Dental is an Equal Opportunity Employer and complies with all applicable state and federal laws. We are committed to creating a diverse and inclusive work environment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, or any other protected category.
To Apply:
Submit your resume and a brief cover letter to our Human Resources Department | Emilee Hines ehines@solexhrc.com