Front Desk Representative

Job Description

Job Description

Job Summary :

Job Description :

• Greets walk-in customers and answers questions clearly and competently.

• Upholds a friendly demeanor while working with customers and co-workers whether in person, on the phone or email.

• Maintains a professional and inviting atmosphere.

• Learns and teaches customers about products; assisting sales in the showroom.

• Demonstrates new methods and products to customers in the showroom.

• Interacts with customers and fellow Customer Service Reps, demonstrating professionalism.

• Conducts daily sales transactions and makes the deposit.

• Promptly process orders error free, with specific attention to credit information.

• Stocks shelves in showroom and stockroom.

• Answers phone, returns calls, and calls on past due accounts.

• Places reminder calls to class attendees.

• Handles coordinating/set up/cleanup of educational classes.

• High school diploma or equivalent.

• Minimum of 2 years of customer service experience.

• Strong knowledge of customer service ethics, principles and procedures.

• Must have a valid driver’s license or identification card.

• Bilingual in English and Spanish is a plus.

• Experience in janitorial, big-box store, restoration, remediation, carpet cleaning, or installation companies or products – bonus

• Cash handling experience.

• Proficient in administrative and documentation procedures.

• Competent with working on a computer; must be familiar with MS Suite.

• Strong communication skills: written and verbal.

• Ability to multitask and work well in a fast paced environment.

• Must be able to lift 50 pounds on a regular basis.

• High level of organizational skills with great attention to detail.

You should be proficient in:

• Customer Service
• Equipment/Parts Counter Sales