Shelter Supervisor

Job Description

Job Description

Job Title: Shelter Supervisor

Program/Dept: CAPSC Home For Now

Reports To: Shelter Program Manager

FLSA Status: Full-Time/Exempt

Probationary Period: Ninety (90) days

Work Schedule: 40 hours (nights/weekends)

Work from home status: n/a

Salary Range: Updated annually

GENERAL DESCRIPTION

Under the supervision of the Shelter Program Manager is responsible for overseeing the day-to-day operational needs of the CAPSC Home For Now shelter, ensuring the completion of all program objectives, adherence to agency rules and regulations, and the safety and cleanliness of the shelter at all times.

Position Summary:

The Shelter Supervisor provides on-site leadership for evening shelter operations, ensuring a safe, welcoming, and supportive environment for residents and staff. This position is responsible for overseeing daily activities, resolving staffing and scheduling needs, addressing resident concerns, and ensuring compliance with program policies and procedures.

Key Responsibilities:

• Provide direct supervision and support to evening shelter staff, including shift coverage and performance oversight.
• Manage daily scheduling needs, including arranging coverage for callouts, adjusting shifts, and communicating changes to staff.
• Serve as the primary point of contact for staffing issues during assigned hours, escalating concerns to the Shelter Manager as needed.
• Maintain a safe, respectful, and supportive shelter environment for residents and staff in alignment with trauma-informed care principles.
• Address resident concerns or conflicts promptly, utilizing conflict resolution and crisis intervention strategies.
• Ensure all shelter policies, procedures, and safety protocols are followed consistently.
• Complete shift reports, incident documentation, and other required records in a timely and accurate manner.
• Communicate effectively with day shift and leadership staff to ensure smooth transitions and consistent service delivery.
• Support new staff training and onboarding during evening hours.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in human services or related field preferred.
• Previous experience in shelter, residential, or human services setting, with supervisory experience strongly preferred.
• Strong skills in scheduling, staffing coordination, and conflict resolution.
• Ability to work with diverse populations using a trauma-informed, culturally responsive approach.
• Excellent communication, organization, and problem-solving skills.
• Ability to remain calm and effective in crisis situations.

Physical Requirements:

• Ability to stand and walk for extended periods, navigate stairs, and occasionally lift up to 25 lbs.

SUPERVISORY RESPONSIBILITIES

• Oversee shelter staff and volunteers.

GENERAL EXPECTATIONS

• Respects confidentiality of information about agency staff, personnel issues, and other program operations.
• Acts as a resource to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies related to community services programming.
• Strong commitment to maintaining confidentiality.
• Plans, assigns, coordinates, organizes and prioritizes work.
• Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff, and community members.
• Energetically engages people, issues, and work.
• Applies the highest ethical standards to themselves and others daily.
• Supports others in their efforts to be productive and effective and succeed in work and life.
• Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practices honest, respectful, and direct communication as well as active listening.

EMPLOYMENT SCREENING

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

MISSION VISION &VALUES

Our Mission: To reduce barriers to help clients improve their economic stability and well-being through education, advocacy, and partnerships.

Our Vision: To eliminate poverty.

Our Values: Collaboration, Client Focus, Accountability, and Communication.