Front Desk Ambassador - Part-Time & Full-Time (Cambridge, MA)

Job Description

Job Description

Front Desk Ambassador - Part-Time and Full-Time (Cambridge, MA)
Retro Fitness Cambridge is looking for an upbeat, reliable, and people-loving Front Desk Ambassador to join our team! As the first friendly face our members see, you'll help create an awesome experience from the moment they walk through the door. If you enjoy staying active, chatting with people, and being part of a positive team environment, this role might be perfect for you. College students are welcome to apply!

What You'll Do

• Welcome members and guests with a positive, energetic attitude

• Handle check-ins, basic scheduling, and simple administrative tasks

• Answer phone calls and assist with member questions

• Process payments and help with memberships when needed

• Support team members to keep daily operations running smoothly

• Represent the Retro Fitness brand with a clean, friendly, and professional presence

What We're Looking For

• Outgoing personality and strong communication skills

• Reliable, punctual, and team-oriented

• Comfortable with basic computer tasks (training provided)

• Customer service, retail, or hospitality experience is a plus

• CPR/AED certification preferred (or willingness to get certified)

• Must be available on weekends

• Must be 18+

Perks & Opportunities

• Part-time and Full-time positions available

• Competitive pay based on experience

• Opportunities to grow within member services

• Fun, supportive team culture

• Free gym membership