The Exeter Inn - Front Desk Associate

Job Description

Job Description

The Exeter Inn is seeking a full time Front Desk Associate to join our team

Why The Exeter Inn?

• Historic Charm Meets Modern Comfort: Nestled in a historic town, the Exeter Inn blends classic New England elegance with contemporary amenities to deliver unforgettable guest experiences.
• Prime Location: Located in picturesque Exeter, NH, home to Phillips Exeter Academy and rich in Revolutionary War history, the town offers a vibrant mix of culture, dining, shopping, and outdoor activities.
• Proximity to the Seacoast: Just a short drive from New Hampshire's stunning coastline, including Hampton Beach and Rye, and only an hour from Boston.
• Benefits: Competitive and comprehensive benefits package.

Job Summary:

• Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
• Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
• Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
• Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.

• Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts.
• Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
• Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager.
• Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards.
• Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions.
• Flexibility to work days, nights, weekends, holidays, and critical peak business days.
• Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy

Job Qualifications:

Must Haves

• A friendly, positive demeanor
• At least 2 years customer service experience
• Demonstrated ability to work solo, as well as with a team
• Experience with Microsoft suite products

Nice to Haves

• Previous hotel front desk experience
• Proven ability to multi-task
• Experience with Room Master & Open Table

Benefits:

Hay Creek offers an extensive benefit and incentive package, including;

• Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
• Free Life Insurance of $25K from HCH*
• Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs*
• Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).*
• Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday*
• Complimentary Staff Meals Daily
• Weekly payroll schedule
• Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews
• Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night)
• Dining Discounts at any HCH Property (50% off food for employee and guests)
• Spas, Golf Course, and Activities Discounts at any HCH Property