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<h3>Job Description</h3>
Job Description
We are seeking a technically fluent and execution-driven Technical Program Manager to lead development efforts across embedded systems, firmware, device drivers, Linux-based tools, and Python applications. This role manages cross-functional engineering teams building low-level and systems software, ensuring efficient planning, integration, and delivery across hardware and software domains, with a strong emphasis on software development processes and release coordination.
 
Responsibilities
<ul>
<li>Coordinate projects involving embedded firmware, Linux driver development, and supporting tools.</li>
<li>Manage project schedules, milestones, and engineering deliverables across software, hardware, and QA teams.</li>
<li>Collaborate with technical leads to define scope, estimate effort, and prioritize features.</li>
<li>Drive Agile ceremonies including sprint planning, standups, and reviews.</li>
<li>Support CI/CD and release processes across firmware and systems tools.</li>
<li>Identify risks, resolve blockers, and maintain alignment between technical work and business objectives.</li>
<li>Communicate clearly with engineers, stakeholders, and leadership on status, risks, and timelines.</li>
<li>Promote best practices in documentation, version control, and change tracking.</li>
</ul>
Essential Skills
<ul>
<li>5+ years of experience in technical project or program management roles.</li>
<li>Proven experience managing embedded systems, firmware, or driver development projects.</li>
<li>Strong understanding of Agile software development processes and team dynamics.</li>
<li>Familiarity with software release cycles and CI/CD concepts in embedded or Linux-based environments.</li>
<li>Excellent organizational, communication, and cross-functional coordination skills.</li>
<li>Proficiency with project tracking and collaboration tools such as Jira, Git, Notion, and Confluence.</li>
<li>Bachelor’s degree in a technical, engineering, or related field.</li>
</ul>
Additional Skills &amp; Qualifications
<ul>
<li>Understanding of embedded system architecture and hardware-software integration workflows.</li>
<li>Familiarity with Linux systems concepts such as user-space vs. kernel-space and driver architecture.</li>
<li>Exposure to mixed-language environments including C/C++ and Python.</li>
<li>Knowledge of Linux kernel modules, device trees, or board bring-up processes.</li>
</ul>
Work Environment
The work environment involves collaboration with cross-functional teams using technologies and tools like Jira, Git, Notion, and Confluence. The role requires strong communication and organizational skills to manage multiple projects simultaneously. The workplace emphasizes Agile methodologies and CI/CD practices for efficient and effective project delivery.

Technical Project Manager

<h3>Job Description</h3>
FULL TIME ONLY (NO C2C)
 
Role : Performance Tester 
Location : Merrimack, NH and Boston, MA
 
Required Skills:
<ul>
<li>E2E testing gap</li>
<li>Java – creating test scripts from scratch</li>
<li>Linux – shell scripting</li>
<li>JMeter</li>
<li>LoadRunner</li>
</ul>

Performance Tester

<h3>Job Description</h3>
we are working with our client for the below New Requirement please have a look at the below Job Description and let me know if you would be having any matching skills for the same.
 
Position- Solution Architect
Location- Quincy, MA (Hybrid 3 days onsite)
 
JD:
Essential Skills: Cloud architecture and AI
<ul>
<li>As a Solution Architect for Consumer Banking and Channels Architecture utilizes hisher expertise to recommend operational strategies and plans for the Solutions Architecture function with direct impact on company and IT results. </li>
<li>She manages most strategic Consumer Banking Architecture accounts and communicates with senior leadership on matters of strategic importance influencing business decision made by leadership. </li>
<li>In addition she evaluates and takes in care of the compliance with the organizations technology standards and works with internal business groups on implementation opportunities, challenges, and requirements of various applications.</li>
<li>Responsibilities strong ongoing relationships with key business partners and managers within each business segments Builds and maintains relationships and trust with key business stakeholders to understand business strategy and future needs Communicates monthly updates and produces presentations to senior management on matters of strategic importance to the department Communicates with senior leadership on matters of strategic importance Consults with architecture and technical teams on systems design and implementation, helping to grow and develop the current retail business processes and technology implementations </li>
<li>Consults with senior leadership and IT leaders to develop project scopes and business cases that meet both business and IT strategies and roadmaps Consults with the Architecture IT teams to develop blueprints and roadmaps needed to achieve appropriate balance between IT efficiency and business innovation, allowing individual business units to innovate safely in their pursuit of competitive advantage </li>
<li>Continually communicates and builds consensus with IT and business partners </li>
<li>Develops and implements new Architecture products, processes, standards of operational plans that will impact the achievement of functional standards and principles throughout the organization. </li>
<li>Improves efficiencies by identifying cost saving projects and opportunities for the corporate business lines Influences business decisions made by leadership Leads, guides, and mentors best practices, design standards, and implementation strategies Candidate will perform comprehensive discovery analysis and definition of client issues and documents implementation in the form of a technical (blue-print) solution. </li>
<li>Determine how products and services could be designed or modified to suit the commercial banking needs </li>
<li>Act as a liaison between Business Units and Consumer Banking IT during design, development, testing, deployment, and ongoing maintenance phases, throughout the entire life cycle of the product. complete current state analysis, requirements gathering, and documentation. </li>
<li>Combine exceptional interpersonal skills, technical aptitude and creative thinking to consult with prospective and existing clients to understand their business needs, map those needs to Santander solutions, requirements.</li>
<li>Duration- Possibility of extension andor full-time employment</li>
</ul>
 
Must have Skills- 
<ul>
<li>10 years of experience with 7 years in solution architecture position- </li>
<li>Solution Architect and Digital Banking experience- </li>
<li>Restful APIs, API-led design- </li>
<li>Banking functional concepts Customer Authentication, Payments, Billpay, monetary movements, Zelle, FundNow, TransferNow- Integration design experience- Create logicalfunctional architecture diagram, create integration by use case sequence diagram- Cybersecurity concepts MFA, best practices, encryption standards, device biometrics- Cybersecurity risk assessment- Solution Architect to spearhead the development of the online and mobile banking application- </li>
<li>Experience working with applications with significant traffic, AWS, APIs, Events (Kafka MQ Event Bridge), ReactJS Java- Excellent communication, team player, proactive- Demonstrated experience of tightly collaboration with Business own</li>
</ul>
 
Thanks &amp; Regards 
Nancy Jaswal
Lead Recruiter --Technology Recruitment -Eastern Time Zone
<a href="mailto:nancy.jaswal@russelltobin.com" target="_blank">nancy.jaswal@russelltobin.com</a>
<a href="https://www.linkedin.com/in/nancy-jaswal-b7255b199/" target="_blank">https://www.linkedin.com/in/nancy-jaswal-b7255b199/</a>
420 Lexington Ave, 30th FL. • New York, NY 10170

Solutions Architect

<h3>Job Description</h3>
Job Description
Key Responsibilities:
<ul>
<li>
We are seeking a highly skilled Electronic Systems Integration Technician with expertise in networking, IT, and audio/video (A/V) systems to install, configure, maintain, and troubleshoot integrated electronic systems.
</li>
<li>
This role focuses on ensuring seamless connectivity, functionality, and performance of networked systems, IT infrastructure, and A/V components.
</li>
<li>
Install and configure electronic systems, including network hardware (routers, switches, access points), servers, A/V equipment (e.g., projectors, displays, speakers, microphones), and integrated IT/electronic components to ensure compatibility and optimal performance.
</li>
<li>
Set up and maintain LAN/WAN networks, configure IP addressing, VLANs, and network security protocols to support integrated IT and A/V systems.
</li>
<li>
Install, calibrate, and test A/V systems, including video conferencing solutions, digital signage, and audio distribution systems.
</li>
<li>
Diagnose and resolve issues related to networking, IT infrastructure, electronic systems, and A/V equipment, including hardware failures, connectivity issues, audio/video signal disruptions, and software conflicts.
</li>
<li>
Perform testing, calibration, and validation of integrated systems (network, IT, and A/V) to ensure functionality, reliability, and compliance with technical specifications.
</li>
<li>
Create and maintain detailed documentation, including manuals, network diagrams, wiring schematics, A/V signal flow charts, and troubleshooting procedures.
</li>
<li>
Implement cybersecurity best practices (e.g., firewalls, encryption, access controls) and ensure A/V systems comply with industry standards (e.g., NIST, ISO, AVIXA).
</li>
<li>
Recommend and implement upgrades to hardware, firmware, software, and A/V equipment to enhance customer experience.
</li>
<li>
Provide technical support and training to end-users on system operation, network connectivity, and A/V equipment usage.
</li>
<li>
Work patiently with people at all levels of experience and technical knowledge.
</li>
<li>
Quickly and effectively communicate with customers.
</li>
</ul>
Qualifications:
<ul>
<li>
Associate's or Bachelor's degree in Information Technology, Electronics, Audio/Video Technology, Computer Networking, or a related field (or equivalent experience).
</li>
<li>
2+ years of experience in electronic systems integration, IT networking, or A/V system installation and support.
</li>
<li>
3+ years of customer relationship management.
</li>
<li>
Proficiency in networking protocols (TCP/IP, DNS, DHCP, VPN, etc.) and network hardware (Cisco, Ubiquiti, or similar).
</li>
<li>
Experience with A/V systems, including video conferencing platforms (e.g., Zoom, Teams), HDMI/VGA distribution, and audio processing (e.g., DSP configuration).
</li>
<li>
Knowledge of electronic systems integration, including wiring, soldering, and component-level troubleshooting.
</li>
<li>
Experience working with cabling and terminations as needed.
</li>
<li>
Familiarity with IT systems, including servers, operating systems (Windows/Linux), and virtualization platforms (e.g., VMware, Hyper-V).
</li>
<li>
Understanding of cybersecurity principles and tools (e.g., firewalls, intrusion detection systems).
</li>
<li>
Ability to read and interpret technical schematics, network diagrams, and A/V signal flow charts.
</li>
<li>
Certifications (Preferred): CompTIA Network+, CCNA, A+, CTS (Certified Technology Specialist), or similar certifications in networking, IT, or A/V systems.
</li>
<li>
Must have a valid driver's license.
</li>
<li>
Must have a clean criminal background.
</li>
<li>
Ability to lift up to 50 lbs, work in confined spaces, climb ladders, and perform fieldwork for A/V and network installations.
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Experience with IoT devices, smart systems, or building automation systems integrated with A/V solutions.
</li>
<li>
Familiarity with cloud platforms (e.g., AWS, Azure) and their integration with local networks and A/V systems.
</li>
<li>
Knowledge of programming for automation, system monitoring, or A/V control systems.
</li>
</ul>
Benefits:
<ul>
<li>
Competitive salary and performance-based bonuses.
</li>
<li>
Health insurance.
</li>
<li>
401(k) with company match.
</li>
<li>
Paid time off and holidays.
</li>
<li>
Professional development and certification reimbursement.
</li>
</ul>

Electronic Systems Integration Technician

<h3>Job Description</h3>
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes. 
The Benefits of working at BJ’s
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; BJ’s pays weekly
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Eligible for free BJ's Inner Circle and Supplemental membership(s)*
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Generous time off programs to support busy lifestyles*&nbsp;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Benefit plans for your changing needs*
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; o Three medical plans**, Health Savings&nbsp; Account (HSA), two dental plans, vision plan, flexible spending ​
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 401(k) plan with company match (must be at least 18 years old)
*eligibility requirements vary by position
**medical plans vary by location
This position is responsible for designing, building, monitoring and constantly improving Digital platform applications and processes. Software. It’s the modern building block of businesses, apps, services, investments, innovations, and bottom lines.
 Major Tasks, Responsibilities, and Key Accountabilities
<ul>
<li>Experienced at setting up and managing projects using at least three of the following: Kubernetes (GKE), Service Meshes (Istio), Infrastructure as Code (Terraform), Linux, Redis, CI/CD Pipelines, High-Availability design, Service Discovery, and Prometheus</li>
<li>Able to work fast and reliably under pressure</li>
<li>A strong critical thinker who identifies problems before they happen</li>
<li>Driven to improve current systems and implement new solutions with a fast-paced, mission-driven team</li>
<li>Determine root-cause for all production level incidents and write corresponding high-quality RCA reports</li>
<li>Apply software engineering principles to fix operational problems</li>
<li>Be responsible for availability, latency, performance, efficiency, security best-practices, change/configuration management, monitoring, emergency response, disaster recovery, capacity planning, and tooling/automation of our infrastructure and deployment workflows</li>
<li>Design and maintain production monitoring systems</li>
<li>Troubleshoot performance and stability issues using a wide variety of tools</li>
<li>Evaluate and manage application and environment security</li>
<li>Support and maintain globally distributed, multi-cloud (public and/or private) environments</li>
<li>Automate common, repeatable tasks at large scale to streamline operational procedures</li>
<li>Follow change management processes during implementations</li>
<li>Use and maintain version control for application infrastructure</li>
<li>Promote the DevOps/SRE mindset</li>
</ul>
 Qualifications
<ul>
<li>Bachelor's Degree in computer science or foreign equivalent required</li>
<li>Bachelor’s degree in Computer Science or foreign equivalent inrelated field with continuous and progressive experience</li>
<li>Curious and self-driven to ask very difficult questions and capable of leading change in a diverse organizational landscape</li>
<li>Strong written and oral communication skills with a high degree of comfort speaking with engineering management, developers, and leadership</li>
<li>Demonstrated ability to adapt to new technologies and learn quickly</li>
<li>B. S. degree in Computer Science or related technical field</li>
<li>5+ years of experience in Development Operations related roles</li>
</ul>
 Job Conditions 
<ul>
<li>Work in a diverse and global team environment</li>
<li>Cross-train with other global team members</li>
<li>Participate in an on-call rotation as required</li>
</ul>
This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.
 In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $112,000.00.

Lead Site Reliability Engineer

<h3>Job Description</h3>
Job Description
Organized &amp; manages time efficiently. Ability to coach employees while maintaining their self-esteem. Positive, optimistic outlook.
About our company: now 100% employee-owned with a successful 75-year history, Littleton Coin Company is one of the largest direct response companies in the nation to sell coins, paper money and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and great benefits, including a 401(k) plan with up to 6% match, Employee Stock Ownership Plan, onsite wellness programs and a friendly, pleasant work environment. Position is located at company headquarters in Littleton, NH.
As a key member of our busy Incoming Order Fulfillment team, you’ll maintain our Quality Control program and assess the progress and performance of trainees. Primary responsibilities include:
<ul>
<li>Creating an environment that aids the success of the adult learner</li>
<li>Giving feedback to Trainers and Manager about progress</li>
<li>Recommending remedial action when needed</li>
<li>Provides progress feedback to both trainee and supervisor</li>
<li>Coaching employees while maintaining their self-esteem</li>
<li>Reviewing procedures and recommend improvements</li>
<li>Maintaining confidentiality at all times</li>
<li>Participate in the development and delivery of presentations and communication to staff</li>
<li>Participates with the development of training outlines and written lesson plans</li>
<li>Participate in guideline maintenance. Maintain consistent guidelines with other departments.</li>
</ul>
Qualified applicant will have:
<ul>
<li>2 year college degree or equivalent</li>
<li>Completion of Train the Trainer Training (will provide)</li>
<li>Proficient on AS400 computer system (will provide)</li>
<li>Strong interpersonal and coaching skills</li>
<li>Skilled in time management and problem solving</li>
<li>Ability to tolerate ambiguity and interruptions</li>
<li>Ability to interpret customer communication accurately</li>
</ul>

Quality Assurance Specialist

<h3>Job Description</h3>
Job Description
Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. 
Berxi is the Small Commercial team within BHSI. We’re all about driving digital innovation in the Small Commercial Insurance space and are focused on leveraging technology to make insurance simple and affordable for professionals and small businesses. If you constantly strive for excellence and want to work with a collaborative, fast paced and energetic team – then Berxi is for you.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
Learn more about our unique culture and history. 

Job Opportunity: 
Berxi has an exciting opportunity for a Senior DevOps Engineer to join its Platform Engineering team in Boston, MA, driving the design, automation, and scaling of our cloud-native platform infrastructure that powers our direct-to-consumer digital insurance products. As a hands-on technical leader, you will own and advance our platform capabilities, including CI/CD pipelines, infrastructure automation, observability, and testing frameworks. You will design and optimize automated delivery processes, enabling frequent, safe, and reliable deployments across all environments. Leveraging your deep expertise in AWS, container orchestration, and modern DevOps practices, you’ll help deliver a secure, scalable, and highly available platform foundation. The ideal candidate will anticipate and eliminate delivery bottlenecks, implement performance-driven, security-focused solutions, integrate SRE and DevSecOps best practices, and mentor engineering teams to accelerate delivery and enhance platform reliability.

Duties and Responsibilities:
<ul>
<li>Collaborate with engineering, QA, and platform teams to automate and improve cloud-native development workflows, enhance CI/CD pipelines, and increase release frequency to accelerate speed-to-market in an AWS environment.</li>
<li>Evaluate, select, deploy, and manage cloud-native CI/CD and DevOps tooling, ensuring scalability, resilience, and alignment with modern container orchestration (ECS/Kubernetes) practices.</li>
<li>Design and implement Infrastructure as Code (Terraform/CloudFormation) to provision and manage scalable, fault-tolerant AWS infrastructure, including networking, compute, and serverless components.</li>
<li>Enhance existing packaging, build, and deployment processes, introducing containerized workflows and automated environment provisioning to support engineering growth and platform scaling.</li>
<li>Develop and maintain comprehensive documentation for installation, upgrades, and operational procedures to ensure consistent deployments and effective knowledge sharing.</li>
<li>Maintain and optimize AWS-based infrastructure and cloud-native applications, assisting development teams with infrastructure-related debugging, performance tuning, and issue resolution.</li>
<li>Partner with cross-functional teams to enforce DevOps, cloud architecture, and security best practices, ensuring system-wide reliability and observability.</li>
<li>Participate in architecture and design discussions, providing DevOps leadership and input to guide platform scalability and modernization.</li>
<li>Champion automation-first and DevSecOps practices, integrating security scanning, compliance checks, and automated remediation into CI/CD pipelines.</li>
<li>Drive Site Reliability Engineering (SRE) practices, defining and monitoring SLIs, SLOs, and error budgets, while improving automated incident response and system reliability.</li>
<li>Implement and manage cloud security and cybersecurity measures, including continuous vulnerability assessments, IAM governance, and proactive risk mitigation strategies.</li>
<li>Monitor and analyze service performance, inter-service communications, cloud infrastructure health, customer experience, and operational KPIs, ensuring optimal reliability and cost efficiency.</li>
<li>Provide regular status reporting and metrics to leadership and stakeholders for visibility into platform stability and delivery performance.</li>
<li>Mentor and guide junior engineers, fostering a cloud-native DevOps culture of automation, continuous learning, and operational excellence.</li>
</ul>

Qualifications, Skills and Experience:
<ul>
<li>Bachelor’s degree or equivalent work experience</li>
<li>Proven experience working with Linux-based production infrastructure.</li>
<li>Expertise in designing, provisioning, and managing AWS cloud infrastructure using Infrastructure as Code (Terraform/CloudFormation).</li>
<li>Strong background in networking, security, and hands-on experience with server-based and serverless AWS services (CloudFront, S3, Lambda, DynamoDB, RDS, ECS, Fargate, SNS, SQS).</li>
<li>Proficiency with modern CI/CD pipeline tools (GitHub Actions, CircleCI, or similar) to enable automated, frequent, and reliable deployments.</li>
<li>Hands-on experience with cloud-native logging, monitoring, and observability tools (Datadog, Prometheus, ELK, or equivalent).</li>
<li>Excellent oral and written communication skills with a collaborative mindset, adept at working with distributed engineering teams.</li>
<li>Strong problem-solving, troubleshooting, and documentation skills, with a proactive approach to preventing issues.</li>
<li>Deep understanding of high-availability architectures, fault tolerance, and modern IT operations for always-on services.</li>
<li>Solid knowledge of DevOps culture, Agile software delivery, and Site Reliability Engineering (SRE) principles.</li>
<li>Proficiency in at least one programming language (Go, Python, JavaScript, or Java) and familiarity with data serialization formats (JSON, YAML).</li>
<li>Experience configuring and managing SQL and NoSQL databases (PostgreSQL, MongoDB).</li>
<li>Working knowledge of various DevOps tools, open-source technologies, and exposure to multi-cloud environments.</li>
</ul>
BHSI Offers:
<ul>
<li>A competitive package and exciting growth opportunities for career-oriented teammates.</li>
<li>A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.</li>
<li>A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.</li>
<li>Benefits that support your life and well-being, which include:</li>
</ul>
<ul>
<li>Comprehensive Health, Dental and Vision benefits</li>
<li>Disability Insurance (both short-term and long-term)</li>
<li>Life Insurance (for you and your family)</li>
<li>Accidental Death &amp; Dismemberment Insurance (for you and your family)</li>
<li>Flexible Spending Accounts</li>
<li>Health Reimbursement Account</li>
<li>Employee Assistance Program</li>
<li>Retirement Savings 401(k) Plan with Company Match</li>
<li>Generous holiday and Paid Time Off</li>
<li>Tuition Reimbursement</li>
<li>Paid Parental Leave</li>
</ul>
The base salary range for this position in Boston is $150,000 to $165,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Senior DevOps Engineer, Berxi

<h3>Job Description</h3>
Job Description
About Safety Net Access:
Since 2001, Safety NetAccess has been designing, building, and supporting networks for hospitality, multifamily, assisted living, resorts, and other public properties. Family-owned, we have grown from a two-man startup to one of the country’s most reliable and trusted partners. Along the way, we have been certified by most major hotel brands, and remain in the top echelon of providers certified to deploy within Marriott’s rigorous GPNS program and Hilton’s Stay Connected program, where we consistently rank as a top-performing partner every year. Safety NetAccess’ network design services, installation teams, and support services are OEM’d by the largest supplier to the assisted living industry for networking design.
Today, Safety NetAccess is deployed in 4,000+ venues providing millions of authentications daily, and while we are proud of our growth and the distinctions received, what truly excites us is thinking about the millions of users who have had a flawless experience with our networks.
 
Job Summary:
The IT Director is the key person responsible for all the software, systems, employee technology and data security within the company. This includes responsibility for ensuring that all systems are operational and meeting the needs of all departments and making their jobs as efficient as possible. The role will encompass systems selection, maintenance of integrations, and lifecycle management. The security element includes the responsibility for ensuring that all systems are secure, data and security policies are kept up to date and are implemented to the highest standards of compliance and protect against security threats such as virus attacks, data breaches, and cyber-criminal activities. 
Supervisory Responsibilities:
<ul>
<li>Small team of IT specialists: IT &amp; Security Administrator, Business Analyst, and Data Analyst</li>
</ul>
Duties/Responsibilities:
<ul>
<li>System and software maintenance</li>
<li>Employee technology support including IT onboarding procedures.</li>
<li>Enabling workflows, integrations, and automations.</li>
<li>Research new solutions to meet new company needs. </li>
<li>IT risk analysis &amp; threat assessment.</li>
<li>IT vendor management includes contract negotiations and security reviews.</li>
<li>Budgeting for hardware and software and systems maintenance.</li>
<li>Respond to customer security audits. </li>
<li>Manage employee security training program. </li>
<li>Mange penetration testing and vulnerability assessments. </li>
<li>Respond to security incidents. </li>
<li>Spearhead the company's IT security strategy (hardware, software, policy) and make sure necessary activities are undertaken by the appropriate departments. </li>
<li>Develop the best practices for all aspects of data security, including physical, network, database, and application. </li>
<li>Review and approve all technical designs and implementation plans to ensure compliance.</li>
</ul>
 
Required Skills/Abilities: 
<ul>
<li>Proficient with Microsoft Office, MicroSoft Entra and related enterprise IT services.</li>
<li>Experience with VMs, Windows, SaaS-based ERP systems and CRM applications.</li>
<li>Knowledge of SOC 1 &amp; 2 compliance.</li>
<li>Strong understanding of network technologies.</li>
<li>ISACA CISM Certification or other security certifications preferred.</li>
<li>Excellent communication skills for non-technical users and all levels of the organization</li>
<li>Ability to manage projects within budget and timeframe.</li>
<li>Manage a cross-functional team, mentor, provide direction, and set priorities.</li>
<li>Complete annual performance evaluations.</li>
</ul>
 
Education and Experience:
<ul>
<li>BS in Computer Science or equivalent work experience.</li>
<li>Minimum of 8-10 years’ experience as a manager or Director of IT in dynamic, mid-sized organization.</li>
</ul>
 
Physical Requirements: 
<ul>
<li>Ability to lift 50lbs of computer equipment.</li>
<li>Ability to sit at a computer for extended times and stand within a typical office environment </li>
</ul>
 
Additional Requirements:
<ul>
<li>Reliable commuting distance to assigned work location.</li>
<li>Occasional travel to Boston datacenter via automobile.</li>
<li>Available for off-hours support, as required.</li>
<li>Must work in the Westwood office.</li>
</ul>

IT Director

<h3>Job Description</h3>
Job DescriptionAbout ClearGov
Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.
Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for four consecutive years: 2021, 2022, 2023 and 2024.
The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do. Core Values
<ul>
<li>Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.</li>
<li>Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.</li>
<li>Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.</li>
<li>Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.</li>
<li>Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.</li>
<li>Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.</li>
<li>Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.</li>
</ul>
About the Opportunity
We’re looking for an Implementation Manager (IM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The IM will be charged with actively supporting the needs and requests of ClearGov’s civic and school district clients. S/he will ensure that new clients are set up to successfully realize value from their ClearGov subscriptions. The IM will be a key player on an incredible team as we execute our mission to help local governments budget better.
Key Responsibilities:
<ul>
<li>Oversee the entire onboarding process of a rotating portfolio of clients, from Service Order signature through the completion of their data mapping and training.&nbsp;This requires a working knowledge of ClearGov products, how financial data is displayed in each product, and the ability to troubleshoot and correct issues.</li>
<li>Understand goals and translate them into an implementation plan that will provide initial value in a timely fashion.</li>
<li>Build strong client relationships by maintaining high levels of engagement and communication; be the client’s proactive guide and advocate through the onboarding process.</li>
<li>Proactively manage both the client and internal teams to ensure timelines are met.</li>
<li>Recommend learning paths for clients to ensure confidence with the platform and cultivate client accountability.</li>
<li>Respond to questions and take the lead on resolving reported issues during implementation.</li>
<li>Drive customer advocacy in the form of references, testimonials, and case studies.</li>
<li>Maintain knowledge of ClearGov’s Budget Cycle Management suite of products.</li>
<li>Keep internal systems current by logging communications, updating fields, and entering notes.&nbsp;</li>
<li>Work closely with other members of the ClearGov team to fulfill client requests.</li>
<li>Communicate client feedback to ClearGov product development regarding enhancements and usability improvements.</li>
<li>Collaborate on process &amp; system modifications to improve team success and enable growth.</li>
</ul>
Critical Skills/Experience:
<ul>
<li>3 to 5 years of experience with SaaS implementations or a customer success position is strongly preferred.</li>
<li>Exceptional ability to communicate through speaking and writing and fostering positive business relationships.</li>
<li>Deep understanding of client concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.</li>
<li>Must be able to organize, prioritize and execute on tasks with attention to detail and timing.</li>
<li>Google Suite, ChurnZero, and Salesforce experience preferred.</li>
<li>Experience working with local governments and school districts is a definite plus.</li>
</ul>
&nbsp;&nbsp;The Ideal ClearGov Candidate:
<ul>
<li>Self-motivated, self-starter with a zeal to win&nbsp;</li>
<li>Great communicator; strong oral and written skills&nbsp;</li>
<li>Ability to think creatively and innovatively&nbsp;</li>
<li>Hands-on problem solver that enjoys cracking difficult nuts&nbsp;</li>
<li>Quick study – able to pick up and apply new concepts in a hurry&nbsp;</li>
<li>Track record of achievement&nbsp;</li>
<li>Enjoys working on and helping to build outstanding teams&nbsp;</li>
<li>Demonstrates an entrepreneurial spirit and gets stuff done&nbsp;</li>
<li>A sense of humor and doesn’t take him/herself too seriously&nbsp;</li>
</ul>
Why Join Us
<ul>
<li>Flexible, remote work</li>
<li>Chance to make a meaningful impact on government and school district transparency and accountability</li>
<li>Opportunity to work in a fast-paced, fun, and collaborative environment</li>
<li>Competitive salary and benefits package (see below)</li>
<li>Professional growth opportunities</li>
</ul>
Compensation: In the spirit of transparency, we are excited to share the base salary for this position is $65,000 - $80,000 exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future &amp; continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).Benefits:
<ul>
<li>Flexible, Remote Work</li>
<li>Competitive Salary</li>
<li>Equity Package</li>
<li>Quality Medical, Dental, and Vision Insurance Plans&nbsp;</li>
<li>Flexible Spending Account</li>
<li>Dependent Care Account</li>
<li>Short and Long Term Disability Insurance&nbsp;</li>
<li>Life Insurance&nbsp;</li>
<li>Flexible Paid Time Off Policy</li>
<li>John Hancock 401K Plan with Match</li>
<li>Annual All Hands In-Person Event</li>
</ul>
How to Apply:
<ul>
<li>Interested candidates should apply here: <a href="https://cleargov.applytojob.com/apply/GMiDHMoblE/Implementation-Manager-CentralEastern-US-Time-Zone" target="_blank">https://cleargov.applytojob.com/apply/GMiDHMoblE/Implementation-Manager…</a></li>
<li>ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply. &nbsp;</li>
</ul>
#LI-ER1&nbsp; #LI-Remote &nbsp;
ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.
At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.
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GMiDHMoblE

Implementation Manager (US Eastern or Central Time Zone)

<h3>Job Description</h3>
Job Description
About Sequel 
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all.  Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management. &nbsp;
Job Overview 
Sequel’s Customer Contact Center is the pulse of our organization, serving customers 24/7 across their entire device journey. As a Technical Support Supervisor, you will play a crucial role in assisting pump users and their families with their twiist experience. Reporting to the Product Support leadership team, the successful candidate’s responsibilities will include building and leading a team, responding to technical support calls and emails, troubleshooting issues, and investigating concerns individually. &nbsp;
The following 2 shifts available:&nbsp;
<ul>
<li>8:00 PM – 4:30 AM EST Monday - Wednesday, noon – 8:30 PM EST Saturday and Sunday&nbsp;</li>
<li>8:00 PM – 4:30 AM EST Saturday - Wednesday</li>
</ul>
Job Responsibilities and Essential Duties
<ul>
<li>Supervise a group of Technical Product Support Specialists.&nbsp;&nbsp;</li>
<li>Assign tasks to and monitors the calls of Technical Product Support Specialists at regular intervals.&nbsp;</li>
<li>Assists in the onboarding and training of new Technical Product Support Specialists.  &nbsp;</li>
<li>Analyze call statistics and performance metrics.&nbsp;</li>
<li>Manage escalated calls and issues as needed; engage leadership as required.&nbsp;</li>
<li>Lead, inspire, and mentor the team to deliver best-in-class service.  &nbsp;</li>
<li>Foster a customer-centric culture focused on responsiveness and problem resolution.  &nbsp;</li>
<li>Provide effective coaching and motivation and insightful feedback.   &nbsp;</li>
<li>Lead the team to assure consistency of team quality audits and calibration of quality scoring within the team.  &nbsp;</li>
<li>Identify and implement process improvements that enhance customer experience.  &nbsp;</li>
<li>Maintain standard operating procedures for issue resolution and escalation.  &nbsp;</li>
<li>Ensures adherence to Regulatory, quality and accreditation standards. &nbsp;</li>
<li>Supports call queues during periods of lower staffing or high call volume. &nbsp;</li>
</ul>
Minimum Requirements
<ul>
<li>Bachelor's degree in health-related field preferred, or commensurate experience. &nbsp;</li>
<li>3+ years of experience in a fast-paced, high volume, FDA-regulated call center. &nbsp;</li>
<li>Previous leadership experience in a supervisory or managerial role preferred.&nbsp;</li>
<li>Medical device troubleshooting or product support experience required. &nbsp;</li>
<li>Experience with Automated Insulin Delivery (AID) systems strongly preferred.&nbsp;</li>
</ul>
Required Knowledge, Skills and Abilities
<ul>
<li>Effective verbal and written communication skills, enabling clear communication with customers via telephone, chat, text, and email. &nbsp;</li>
<li>Able to understand flow charts, technical information, and ability to use multiple applications at once. &nbsp;</li>
<li>Has been promoted or given special projects in a technical role. &nbsp;</li>
<li>Experience providing omni-channel remote support, particularly in a high volume, regulated environment.  &nbsp;</li>
<li>Skilled in using CRM tools; experience with Salesforce.com preferred. &nbsp;</li>
<li>Ability to provide technical information in an easy-to-understand manner. &nbsp;</li>
<li>Working knowledge of Microsoft Office applications. &nbsp;</li>
<li>Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required. &nbsp;</li>
<li>Position remotely based with potential travel for meetings but requires 1 week of travel for new hire training meeting at Sequel’s home office in Marlborough, MA.&nbsp;</li>
</ul>
Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. &nbsp;
At Sequel, we believe that when you thrive, we thrive. That’s why we’ve designed a benefits package that’s as thoughtful as it is generous. From day one, you’re automatically enrolled in our 401k plan—no waiting, no worries—with a 6% company match and 100% immediate vesting. We prioritize your well-being, especially for our employees and their families living with diabetes, with capped out-of-pocket insulin costs and GLP-1 coverage across all plans. With multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions, you can select what suits your needs. Additional benefits include vision and dental plans, employer-paid short-term disability, and voluntary options like accident and pet insurance.&nbsp;
Need time to relax and recharge? You’ll enjoy flexible PTO and generous paid holidays, all while being part of a culture that values hard work, fun, and support. We don’t just offer jobs—we offer careers that build futures. Join us, and let’s grow together!&nbsp;
Environmental/Safety/Physical Work Conditions &nbsp;
<ul>
<li>Ensures environmental consciousness and safe practices are exhibited in decisions &nbsp;</li>
<li>Use of computer and telephone equipment and other related office accessories/devices to complete assignments &nbsp;</li>
<li>May work extended hours during peak business cycles &nbsp;</li>
<li>Physical requirements such as lifting specific weights &nbsp;</li>
<li>Some travelling is expected &nbsp;</li>
</ul>
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