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<h3>Job Description</h3>
Position: Field Support Tech-TDR
Location: On-site, Boston, MA
Duration: 9-month contract
Start: ASAP
As a TDR Field Technician, you will be responsible for working on-site with your field support team to upgrade our clients’ IT Infrastructure in preparation for their Epic system Go-Live. The Field Support teams will be responsible for: PC &amp; Printer refreshes, Environment Device Mapping, Running Epic Application Test Scripts, Interacting with Clinical &amp; IT staff, and Troubleshooting Ad-hoc IT support issues.
For the duration of the project, you will report up to Medasource Project Managers, Team Leads and our Clients Leadership team.
Minimum Qualifications:
• 4+ years of IT Desktop support or Field Technician experience
• Ability to provide outstanding customer service in a fast-paced healthcare environment
• Experience with PC set up or relocation, PC refreshes, or deploying new IT equipment - all facets of desktop deployment
• Knowledge of Windows operating systems and standard networking protocols (including TCP/IP and Ethernet)
• Must have reliable transportation and be able to travel to hospitals, clinics, and outpatient facilities in greater Boston area (mileage expenses will be reimbursed)
• Must be flexible to work overtime hours as needed throughout projects
• Prior Epic/EMR or Healthcare experience is preferred
 
Responsibilities:
• Provide excellent on-site customer service and support to all end-users
• Work closely with project management and Epic application teams to understand Field Service support needs - complete desktop deployment
• Travel to site-specific hospitals and clinics to support the device mapping, hardware refresh, and Epic “TDR” script testing to ensure correct application installation
• Troubleshoot and support clinical, business, and IT staff on Ad-Hoc basis
 
Schedule:
• Expected work schedule is Monday-Friday 8-5, 45 hour work weeks
• Candidates will need to be flexible around weekend hours
• Travel will be necessary to support hospitals and clinics in the Greater Boston Area

Information Technology Field Technician

<h3>Job Description</h3>
Job Description
The Field Service Engineer III is responsible for assisting with the design, production, installation, and maintenance of ESI’s cutting-edge e-beam processors and subassemblies, in accordance with ESI protocols. They will also work on the installation and maintenance of various ESI-manufactured Electron Processors and Ultraviolet systems, and assist with various trainings.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Sets up, adjusts, and operates standard and custom-built electronic instruments to measure the performance of electronic circuits and sub-systems.
· Test circuit cards and sub-assemblies used on the Electron Processors.
· Troubleshoot to the component level and repair electronic circuits and subsystems returned by the customer. 
· Assist in the mechanical assembly of the Electron Processor.
· Follow and assist with the maintenance of written procedures to test, calibrate, and record data associated with new Electron Processor units and Ultraviolet systems, in accordance with ESI-established ISO directives and quality procedures.
· Install and maintain all types of ESI-manufactured Electron Processors at the customer’s facility.
· Perform on-site dosimetry test.
· Provide on-site customer training, maintenance, and safety training for operators.
· Provide limited customer support via telephone in diagnosing malfunctions with the equipment.
· Assist in the development of new test procedures and the revision of existing procedures.
· Communicate effectively and assist engineering regarding changes, upgrades, and R&amp;D projects.
· Using established procedures to initiate corrective action for design or documentation discrepancies.
· Provide on-site customer training for operators and maintenance personnel on ESI equipment.
· Write detailed technical reports on service calls and installations in a timely manner
· Provide assistance and training for newly hired field service engineers.
· Proficient with using the ESI business system to identify part numbers and to support testing of new equipment.
· Maintain up-to-date knowledge of Electron Processors, Ultraviolet systems and related technology.
· Knowledge of ESI system software and its interface with customer equipment.
· Work closely with the Engineering department. 
· Identify and document successful ISO and quality initiatives, improvements, and potential areas for improvement.
Competencies:To perform the job successfully, an individual should demonstrate the following.
Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths &amp; weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
· Bachelor's degree from four-year college or university; and 7 - 10 years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
· Read, analyze, and interpret business, professional, technical, or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.
Mathematical Ability:
· Apply advanced concepts such as exponents, logarithms, quadratic equations, and permutations. Apply operations to such tasks as frequency distribution, test reliability/validity, variance analysis, correlation technique, sampling theory and factor analysis.
Reasoning Ability:
· Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
· Proficient in Microsoft Office.
· General computer knowledge preferred.

Supervisory Responsibilities: 
This job has no supervisory responsibilities.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, stand, walk; Use hands or fingers, handle or feel; Reach with hands or arms; Climb or balance; Stoop, Kneel, Crouch or crawl; Talk or hear. The employee must frequently lift and/or move up to 50 pounds.
Vision requirements for this position include close vision.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Field Service Engineer III

<h3>Job Description</h3>
Job DescriptionTerm: PermanentMin-Salary: $Max-Salary: $Experience: 10+ YearsState: MAPAY PACKAGE INCLUDES:– Base salary: $k– Overtime: 10-30%– Company Vehicle– Comprehensive Benefits Package– Matching 401-kMR,CT are the primary modalities. Multi-vendor OEM experience a plus. (GE,Siemens or Philips).LOCATION: Live anywhere in the greater?New England area – Boston, Rhode Island, New HampshireCompany Overview:Our client is one of the fastest growing and most respected third-party organizations in the country?that is continually raising the bar for service and support to their hospital clients. As such, they are looking for the best skilled?field service engineers to join their team. Great pay, company culture and long term career growth opportunity.Summary/ ObjectivesProvider of medical imaging repair and maintenance seeks an experienced Field Service Engineer to maintain, and repair?Thrives to provide technical support and troubleshooting assistance with equipment and maintain a high quality of customer satisfaction.?Essential Responsibilities?
<ul>
<li>Assist in the repair of diagnostic imaging equipment specific to Ultrasound devices.</li>
<li>Must be a self-starter, able to travel and work independently with minimal supervision</li>
<li>Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive, customer environments</li>
<li>Perform Scheduled preventative maintenance that includes calibrations and verifications of system specifications.</li>
<li>Learn and gain knowledge of imaging equipment in order to perform preventative maintenance on machines.?</li>
<li>Accurately document all service activities in accordance with the Company Quality Standards.</li>
<li>Assess, calibrate, and maintain test equipment</li>
<li>Submitting field service reports timely and according to functional standards.</li>
<li>Communicate with account manager on services being provided.</li>
<li>Manage and Maintain company assets required to perform all necessary job functions. ?</li>
</ul>
?Work Environment?This job operates in the field where the individual will be going to several different sites to and will be around a variety of medical imaging equipment.?Work Schedule?Primarily Monday thru Friday normal business hours occasional evening and weekends.Physical DemandsThe physical requirements that are essential to perform this job are to talk and to hear. It will also be required by the employee to frequently stand; walk, lift up to 75 Lbs., to use hands to handle or feel; and reach with hands and arms.Competencies
<ul>
<li>Ability to follow procedures and instructions/direction.</li>
<li>Ability to work well with others.?</li>
<li>Communication Proficiency.?</li>
<li>Business Acumen.</li>
<li>Customer Service Skills.</li>
</ul>
?TravelThis position requires frequent and regular travel as needed to service the technical needs of customers. The individual in this position must be willing to travel and drive distances to get to a variety of sites within a 4 hour radius. Some travel and assignments will require flying and overnight stays.??Benefits:• ? ? 401(k)• ? ? 401(k) matching• ? ? Dental insurance• ? ? Health insurance• ? ? Health savings account• ? ? Life insurance• ? ? Paid time off• ? ? Vision insuranceEducation Experience? High School Diploma or GED Required? Some College or Degree Preferred

Field Service Engineer 10152

<h3>Job Description</h3>
Job Description
Apply
Field Service EngineerBoston, Massachusetts - Posted on June 25, 2025Published By Timothy Mason
Trillium Professional is now seeking a Field Service Engineer for a traveling position!
Salary is $100K, commensurate with experience.This is a physically demanding position that requires a lot of travel.Travel is largely domestic unless they have interest in international travel as they service plants all over the world, Argentina, Israel, Saudi Arabia, Philippines, etc.,
Candidates can live just about anywhere but ideally should be close to a major airport.The heavy travel seasons are February - May and then September to November.
Field Service Engineer: -Inspection, testing, tuning and maintenance of boiler systems and sub-systems. -Ideal candidates would have HRSG experience, Heat Recovery Steam Generators. -Burner testing and tuning. -Boiler system operation and maintenance, Boiler performance testing. -Collection and evaluation of boiler performance data. -Use company engineering standards, ASME test codes and programs to determine boiler efficiency and air heater leakage. -Prepare detailed reports for inspection, testing, operation and optimization of equipment. -Inspection of pulverizers and burners. -Environmental systems operation, maintenance and performance evaluation.
Apply now!
-Previous experience -Ability and willingness to travel domestically and internationally
#zr
 
Trillium Technical has been recruiting and placing Engineering professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of Engineering professionals. Trillium is an Equal Opportunity Employer.
By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at <a href="https://trilliumstaffing.com/jobs/privacy/" target="_blank">https://trilliumstaffing.com/jobs/privacy/</a>.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trilliums offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company. 
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Contact Us if you have any questions
 Contact
<ul>
<li>Timothy Mason</li>
<li>(617) 327-1328</li>
<li>Have a question about this job?</li>
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Field Service Engineer

<h3>Job Description</h3>
Job Description
 Now Hiring: Lead Engineer – Mechanical &amp; Civil Systems Location: Worcestor, MA (Hybrid, with occasional travel. Will assist with relocation) Employment Type: Full-time Work Authorization: Due to the nature of the projects, candidates must be a US Citizen or Permanent Resident of the United States.
We’re looking for a highly motivated Lead Engineer to manage and deliver small to mid-sized technical projects with a focus on mechanical and civil engineering systems. In this role, you'll take ownership of engineering analysis, design modifications, and failure investigations, while collaborating with cross-functional teams and clients. This is a great opportunity for an analytical thinker who excels in both field and office environments and thrives on solving complex engineering challenges.
 What You’ll Do:
<ul>
<li>
Perform engineering calculations and root cause analysis using client-provided data
</li>
<li>
Develop and refine plant design changes ensuring compliance with applicable codes and standards
</li>
<li>
Lead onsite implementation of system modifications and support field walkdowns
</li>
<li>
Evaluate pressure vessel and piping failures and recommend improvements
</li>
<li>
Analyze degradation mechanisms such as Flow-Accelerated Corrosion and MIC
</li>
<li>
Support geometry and structural evaluations of piping and supports
</li>
<li>
Communicate directly with clients and stakeholders, ensuring timely response to technical requests
</li>
<li>
Lead small engineering teams and contribute to successful project delivery
</li>
</ul>
✅ What You Bring:
<ul>
<li>
Bachelor's degree in Mechanical or Civil Engineering (MS or MBA is a plus)
</li>
<li>
Project management experience leading engineering teams (≤5 engineers) for power generation projects
</li>
<li>
PE license in any state (or PEng in Canada) required
</li>
<li>
Experience with FEA tools and stress analysis techniques
</li>
<li>
Familiarity with relevant codes and standards (ASME, AISC, etc.)
</li>
<li>
Experience with root cause and metallurgical failure analysis
</li>
<li>
Utility or field experience with complex mechanical systems (BWR/PWR experience a plus)
</li>
<li>
Proficient with tools like AutoCAD, AutoPIPE, and Microsoft Office
</li>
<li>
Strong communication, report writing, and client-facing skills
</li>
<li>
Willingness to travel occasionally for field assignments
</li>
</ul>
This role is ideal for an engineering professional who is hands-on, solutions-oriented, and ready to lead impactful projects from concept through execution.
 Ready to take the lead on challenging, high-value projects? Apply today!

Lead Engineer - Mechanical / Civil

<h3>Job Description</h3>
Job Description
Job Description: Field Service Engineer
The successful candidate will be responsible for commissioning and service maintenance work on existing and new plants. The engineer will be working on a multitude of systems including the following technologies: Filtration, Ion Exchange, UV, Reverse Osmosis (RO), EDI, Ozone, WFI and Pure Steam. The engineer will be required to interface with end users and customers. Candidate must have excellent communication skills and ability to resolve issues on the spot. Most importantly the candidate must enjoy the satisfaction of maintaining equipment and take pride in their work.
Job Functions:
· Perform preventative and corrective maintenance on water treatment equipment including electro-mechanical repairs along with replacements of parts.
· Troubleshoot issues remotely over the phone and at the customer's site for both electrical and mechanical questions
· Commission new systems at customer sites including completing detailed commissioning documentation and reporting.
· Provide training of site personnel in the operation and maintenance of the equipment
· Maintain internal documentation and submit external reports to customers
· Ensure customer satisfaction by delivering professional and pro-active service at all times Qualifications:
· Preferred Vocational or Associate’s Degree; related experience considered.
· 3-5 years’ experience in working with electro-mechanical equipment including pumps, valves, motors etc.
· Experience with electrical / control panels, I/O, PLC’s and automation of plants including tuning control loops and programming of instrumentation
· Must have the ability to read and interpret basic electrical and mechanical drawings, P&amp;IDs, and the ability to discuss
· Water treatment industry experience is strongly preferred, but not essential as training will be provided for the right candidate
· Proven ability to work remotely, independently without supervision and be customer-facing
· Proficiency in computers and Windows software
· Must enjoy providing customer satisfaction through a pro-active and committed response to customers
· Must be willing to travel regionally and occasionally throughout North America
· Must have a valid driver’s license and clean driving record
· Ability to work flexible hours, sometimes outside “normal business hours” and travel as required on short notice
· Ability to lift heavy objects at times and be on your feet the majority of the work day
Company DescriptionFor You and Planet Blue. We ensure hygiene, safety and health in people's day-to-day contact with water. We continuously pursue our research to develop innovative solutions, and work to further enhance our products. The successful candidate must be customer-orientated and personable, have the ability to handle multiple priorities in a fast-paced environment. This position will directly support the Company Controller. 
<h3>Company Description</h3>
For You and Planet Blue. We ensure hygiene, safety and health in people's day-to-day contact with water. We continuously pursue our research to develop innovative solutions, and work to further enhance our products. The successful candidate must be customer-orientated and personable, have the ability to handle multiple priorities in a fast-paced environment. This position will directly support the Company Controller.

<h3>Job Description</h3>
Job Description
BioView is seeking a highly professional customer focused Field Service Engineer to join our Support &amp; Training team. The successful candidate will live in the Boston, MA area and serve as a support and training engineer for our clients in the Americas. He/She will provide our new and existing customers comprehensive training of the BioView imaging products line. He/She will be responsible for providing prompt support to our users, while achieving the highest possible level of customer satisfaction. He/She will maintain a high level of technical expertise in all aspects of the BioView products, including the biological, computerized and optical features of our products.
Essential Duties and Responsibilities
· Installation of BioView systems at customers sites
· Training of new users to successfully operate the BioView systems &amp; software
· Demonstrating BioView systems and applications
· Provide remote and on-site support to BioView customers by installing, fine-tuning, and maintaining BioView systems and applications.
<ul>
<li>The position requires diagnosing and resolving mechanical, hardware, software, and system failures</li>
<li>You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction</li>
<li>Frequent travel required, 60-70% of the time, mostly within the US &amp; Canada, but may be to other regions on the globe</li>
</ul>
Requirements
<ul>
<li>Bachelor’s degree or equivalent in life science, biomed, or a technical field</li>
<li>Familiarity with Microscopy, Cytogenetics, Fluorescence In-situ Hybridization (FISH), Cell Morphology, and Immunostaining analysis is an advantage.</li>
<li>Excellent communication (verbal and written) and interpersonal skills.</li>
<li>Problem solver with good technical aptitude and troubleshooting skills</li>
<li>Computer and network knowledge is a plus</li>
<li>Ability to understand computer algorithms and to tune parameters.</li>
<li>Outstanding ability to explain, demonstrate and present new biological and technical concepts to new users</li>
</ul>
Other requirements
<ul>
<li>Handle stress effectively</li>
<li>Willingness to work outside of normal working hours and in rare cases on weekends</li>
<li>Valid Passport</li>
<li>Valid driver license</li>
</ul>
Company DescriptionOur Mission is to improve cancer patient’s assessments and outcomes. BioView develops, manufactures, and markets innovative Automated cell imaging and analysis platforms for use in cytology, cytogenetics and pathology at clinical and research laboratories who wish to digitize and streamline their analysis workflow. BioView’s industry-leading platforms offer advanced capabilities for Fluorescent and Bright-field based applications driven by Artificial intelligence. Starting from automated FISH Analysis of tissue and cells suspension for cancer and genetic abnormalities, to automated whole slide imaging for digital pathology and quantitative IHC scoring application for nuclear &amp; membrane staining. Bringing liquid Biopsy to the clinical Practice We are a world leader in providing solutions for Circulating tumor cells detection, enumeration and characterization. Our all-in-one DeNovo system, offers high levels of speed, standardization and sensitivity. It is easy to operate, and can be integrated with any CTC enrichment method, as well as any combination of immunofluorescence and FISH markers. NGK – New Generation Karyotyping An innovative platform powered by deep learning dramatically enhances technician efficiency and productivity and introduces first of a kind supervisor monitoring tools and an ISCN results generator that is directly linked to an online supporting cytogenetics database. Our customers leverage offline analysis and Web-based applications to collaborate with their colleagues and explore new business opportunities. 
<h3>Company Description</h3>
Our Mission is to improve cancer patient’s assessments and outcomes. BioView develops, manufactures, and markets innovative Automated cell imaging and analysis platforms for use in cytology, cytogenetics and pathology at clinical and research laboratories who wish to digitize and streamline their analysis workflow. BioView’s industry-leading platforms offer advanced capabilities for Fluorescent and Bright-field based applications driven by Artificial intelligence. Starting from automated FISH Analysis of tissue and cells suspension for cancer and genetic abnormalities, to automated whole slide imaging for digital pathology and quantitative IHC scoring application for nuclear &amp; membrane staining. Bringing liquid Biopsy to the clinical Practice We are a world leader in providing solutions for Circulating tumor cells detection, enumeration and characterization. Our all-in-one DeNovo system, offers high levels of speed, standardization and sensitivity. It is easy to operate, and can be integrated with any CTC enrichment method, as well as any combination of immunofluorescence and FISH markers. NGK – New Generation Karyotyping An innovative platform powered by deep learning dramatically enhances technician efficiency and productivity and introduces first of a kind supervisor monitoring tools and an ISCN results generator that is directly linked to an online supporting cytogenetics database. Our customers leverage offline analysis and Web-based applications to collaborate with their colleagues and explore new business opportunities.

Biomedical Field Service Engineer

<h3>Job Description</h3>
Job DescriptionTerritory is New England regions. Service area includes Concord Portsmouth, NH; Burlington Manchester VT; Boston, MAPosition Description:Nationwide provider of Medical Imaging solutions in X-ray, CT, MRI and Ultrasound, is seeking an experienced&amp; X-ray Field Service Engineer. This person will be responsible for Corrective Maintenance and troubleshooting of Medical Imaging equipment, scheduled Planned Maintenance (PM) events and installation of medical imaging equipment at customer’s facilities. This position is home office based. Limited overnight travel for service and training is expected.Roles Responsibilities:
<ul>
<li>Provide a high level of customer satisfaction by providing ongoing maintenance, technical Support, troubleshooting and repairs for medical imaging equipment, to include basic x-ray, both stationary and portable, digital imaging, PACS and networking environments, C-Arms, Ultrasound and Flouro systems.</li>
<li>Installation of imaging equipment to include some project management, site inspections, assist with site planning and interaction with customers and contractors as needed to insure preparation of the site to OEM specifications.</li>
<li>Completion of all necessary state and FDA required paperwork associated with the installation of radiation generating equipment.</li>
<li>Ordering of parts and supplies required to maintain equipment and tickets assigned.</li>
<li>Maintains a working knowledge and complies with all applicable federal, state, and local laws, regulations and industry standards.</li>
<li>Provides “On-Call” service coverage after normal business hours on a rotation basis with fellow team members in the area.</li>
<li>Completion of all administrative duties to include but not limited to service ticket closure, time sheet completion and submission, expense reporting, FDA reporting, radiation badge compliance, tools test equipment care and maintenance as required by company policy.</li>
</ul>
Requirements:Experience
<ul>
<li>5 Plus years’ experience in the Medical Imaging Field Service industry with proven knowledge and skill in diagnosing and repair Medical Imaging equipment. Training and experience on the following OEM’s and equipment lines is a plus…</li>
<li>Carestream Medical Imaging Systems</li>
<li>Quantum Medical Imaging</li>
<li>Canon RadPRO Portables and In-room</li>
<li>Del Medical</li>
<li>Konica Minolta Digital Imaging Systems</li>
<li>Fuji DR Imaging Products</li>
<li>GE AMX Portables OEC C-Arms</li>
<li>Summit / Amrad Medical Imaging</li>
<li>Valid driver’s license and good driving record are required.</li>
</ul>
Education CertificationsRequired
<ul>
<li>High School graduate or equivalent</li>
</ul>
Preferred
<ul>
<li>AA in Electronics</li>
</ul>

X-ray FSE 86891

<h3>Job Description</h3>
Job Description
F2Onsite has an immediate opening for a Field Desktop Support Technician. Please only apply if you meet the requirements. Great opportunity for the right candidate.&nbsp;
Our client has an immediate requirement for a Field Service Tech supporting Fleet vehicles with all IT and E/M systems. This Tech will be working out of the Malden, MA Depot but covering North Shore and surrounding area.
 SITE TRAVEL IS REQUIRED FOR THIS ROLE Tasks:
<ul>
<li>Maintain current instruction manuals for vehicle up-fitters to properly install complimentary component</li>
<li>Attend field worker training on new Devices and project rollouts</li>
<li>Provide lifecycle management of services pertaining to the mounting requirements for field support installations</li>
<li>Consult with the third-party supplier and the Customer to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits</li>
<li>Obtain written ergonomic and safety approval from the Customer's Fleet Services department, such department being responsible for vehicles and equipment, prior to introducing changes to vehicle kit mount components</li>
<li>Manage builds tailored to the field-based laptop business function</li>
<li>Provide the repair and reimage of field Devices</li>
<li>Manage Service delivery with the logistic provider to move Devices throughout the service territory</li>
<li>Stock a working inventory for break/fix swap outs</li>
<li>Provide vehicle mounting services, including installation work and incremental expansions of vehicles with respect to field-based equipment</li>
<li>Consult with the applicable third-party suppliers to specify and update the vehicle dock kit specifications to reflect changes and updates to the vehicle mounts kits, including modems, antennas and peripheral Devices</li>
<li>Obtain written ergonomic and safety approval from the Customer's Fleet Services department prior to introducing changes to vehicle kit mount components</li>
<li>Consult with the applicable third-party supplier and update the laptop dock component in all field installation kits to reflect retired dock models and their replacement</li>
<li>Consult with the applicable third-party supplier and update the vehicle kits' electronics and power components to reflect retired models and their replacements</li>
<li>Review and make accommodations for any changes in wiring or cabling that could result from any of the above kit component changes</li>
<li>Provide Lifecycle management of services pertaining to the video capturing requirements for field support installations;</li>
<li>Consult with the applicable third-party supplier and determine a lifecycle replacement schedule (for example, yearly as vehicles are replaced to allow for replacement of retired video camera with a new model)</li>
<li>Provide lifecycle management of services pertaining to the code blue Devices field support installations</li>
<li>Consult with the applicable third-party supplier update the vehicle kits to reflect code blue switch re-designs in order to begin utilising the new replacement part during yearly vehicle replenishment unfitting activities</li>
<li>Provide lifecycle management of services pertaining to the AVLS (Modem) Devices, configurations and testing for field support installations</li>
<li>Consult with the applicable third-party supplier and update the vehicle kits' communications modem mount plate to reflect retirement of styles and/or models with the replacement style</li>
<li>Review and make recommendations for any changes in wiring and/or cabling that could result from introduction of new modem style, including communication port</li>
<li>Provide the necessary testing process to ensure the new model operates with the field application</li>
<li>Investigate as needed and provide findings confidentially as related to AVLS (GPS Locations) and DriveCam videos and photos</li>
<li>Provide the modem activation and deactivation</li>
<li>Provide on-site services at multiple locations throughout the Customer's service territory on items specific to the field-based Service Recipients (e.g., vehicle mounts, modems, touch screen displays, vehicle wiring kits)</li>
<li>Recommend to the Customer means for improving the incumbent repair process, including efficient, cost-effective solutions that minimize the impact to the Customer's field-based Service Recipients and Services</li>
<li>Take reasonable care over specialized tools to ensure they are not lost, stolen or broken</li>
<li>By exception only, where operational business criticality requires, attend vehicles that require support in the field (the usual arrangement is that vehicles that require support will go to the nearest designated site, as described in row 32 below</li>
<li>Communicate, in person, the latest status and/or resolution to the end user.</li>
<li>Update the ticket with the asset management data, as appropriate.</li>
<li>Update and close the ticket.</li>
</ul>
 Skill/Ability Knowledge:
<ul>
<li>Able to work at a high level independently, utilizing other resources with good judgment</li>
<li>Able to demonstrate high initiative and ownership of issues</li>
<li>Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills</li>
<li>Must have strong leadership skills and a willingness and ability to work through tough situations and solve challenging problems</li>
<li>Extraordinary written, verbal and interpersonal skills are also a must</li>
<li>Must be ready and willing to commit to continuous education, certification and self-improvement</li>
<li>Must be able to act as a leader and set the example both technically as well as with all other employee responsibilities within his/her team</li>
<li>Install, upgrade, support and troubleshoot XP, Windows 10 and Microsoft Office Apple, Mac, iPad, iPhone and any other authorized desktop applications</li>
<li>Customize desktop hardware to meet user specifications and site standards</li>
<li>Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network</li>
<li>When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member</li>
<li>Develop trends by monitoring and analyzing incoming calls, problems and support requests</li>
<li>Provide user data and application recovery</li>
<li>Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software</li>
<li>Use tools and methodologies to load, copy and customize operating system configurations for deployment</li>
<li>Responsible for tracking hardware and software inventory</li>
<li>Familiarize end users on basic software, hardware and peripheral device operation</li>
<li>Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers</li>
<li>Works with vendor support contacts to resolve technical issues within the desktop environment</li>
<li>Works with other IT team members regarding new branch builds and upgrades</li>
<li>Dealing with queries by following departmental procedures for fault resolution</li>
<li>Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines</li>
<li>Maintains IT records and tracking for area of responsibility</li>
<li>Ensures that supported customer accurately completes the approved work request with the date and time of submission</li>
<li>Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures</li>
<li>Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas</li>
<li>Maintain adequate knowledge of operating systems and application software used to provide a high level of support</li>
<li>Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures</li>
</ul>
Soft Skills:
<ul>
<li>Thought Process:&nbsp;Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.</li>
</ul>
<ul>
<li>Interpersonal:&nbsp;Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.</li>
</ul>
<ul>
<li>Physical:&nbsp;Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa. Must be able to work in the elements (hot weather/cold weather).</li>
</ul>
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more. 
<h3>Company Description</h3>
F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Field Service Desktop Technician

<h3>Job Description</h3>
Job DescriptionSalary: 
FIELD SERVICE ENGINEER (FSE), EMEAI 
Curiox Biosystems is looking for a Field Service Engineer to join our team to support the EMEAI region. (Must live in either London or Germany) 
Curiox Biosystems is a pioneering life science technology company dedicated to automating and standardizing sample preparation for cell analysis with its innovative Curiox C-FREE technology. Traditional sample preparation methods often involve labor-intensive manual operations, particularly the centrifugation step, leading to variability and requiring highly skilled personnel. Curiox addresses these challenges by automating the process, thereby enhancing productivity, standardization, and reproducibility. The C-FREE technology automates cell washing, simplifies workflows, and ensures consistent results. Utilizing precise robotic pipette control, it performs gentle buffer exchanges without centrifugation, preserving sample integrity. Designed as compact pipetting workstations, C-FREE systems are customizable to meet various laboratory needs, offering an affordable and efficient solution for advanced sample preparation. 
Curioxs portfolio includes instruments, automation systems, and consumables for cell and protein analysis, that are widely used in life science research, immunology, immunotherapy, drug discovery, diagnostics, vaccine research, and cell therapy research and manufacturing. With its state-of-the-art technology, Curiox is setting new standards, making advanced sample preparation accessible to every researcher and enhancing overall data quality and productivity for researchers globally.
POSITION OVERVIEW and ESSENTIAL FUNCTIONS: 
<ul>
<li> Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed.</li>
<li> In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.</li>
<li> Analyze and repair defective instruments returned from the field and produce failure analysis report. </li>
<li> Repair, validate and maintain a fleet of stand-by (loaner) systems to ensure systems are consistently operational and capable of quick deployment. </li>
<li> Schedules Preventative Maintenance through HubSpot. </li>
<li> Provide excellent customer support by providing customers with training and technical support for installed instruments. </li>
<li> Maintain knowledge of all instruments and applications.</li>
<li> Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system. </li>
<li> Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur. </li>
<li> Serves as point person for worldwide maintenance questions and/or issues. </li>
<li> Provide feedback with design change in conjunction with R&amp;D, Operations, and production. </li>
<li> Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops.</li>
<li> Performs other duties as assigned. </li>
</ul>
QUALIFICATIONS: 
<ul>
<li> A minimum of 3 years experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics. </li>
<li> A minimum of 2 years experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.</li>
<li> A minimum of 2 years experience working in a laboratory/scientific environment.</li>
<li> Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems. </li>
<li> Excellent verbal and written communication skills (English).</li>
<li> Ability to solve challenging problems in a fast-paced work environment. </li>
<li> Self-motivated and directed, with keen attention to detail,strong work ethic and initiative. </li>
<li> Ability to work independently, and as part of a group, to accomplish individual and team objectives. </li>
<li> Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function. </li>
<li> Demonstrated organizational skills; ability to handle multiple priorities. </li>
<li> Technical proficiency in instrumentation and electronics. </li>
<li> Ability to effectively communicate with employees worldwide.</li>
<li> Expected travel up to approximately 75%, including overnight travel. </li>
</ul>
PREFERRED 
<ul>
<li>2+ years programming and/or operating automated laboratory scientific equipment is highly desirable. In particular, scripting assays for Liquid Handlers (Hamilton, Tecan etc.).</li>
<li>Experience with programming languages and computer knowledge is preferred.</li>
<li>2+ years experience installing liquid handlers and the process of importing/exporting methods to multiple systems.</li>
<li> Experience in a high client-facing role.</li>
</ul>
PHYSICAL DEMANDS:
<ul>
<li> Ability to reach overhead, kneel, squat, climb steps/ladders and frequently lift a maximum of 50 lbs. of equipment</li>
<li> Ability to perform tasks wearing appropriate or required PPE, which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes.</li>
<li>Regularly required to crouch or bend and reach to install and move equipment.</li>
</ul>
 remote work

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