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<h3>Job Description</h3>
Job DescriptionSalary: $22.00 hourly, 20 hours per week including weekend shifts 
Historic New England seeks applicants to join its growing in-house technology team. Successful candidates will have the right combination of technical skills, problem-solving ability, and strong customer services skills to provide efficient remote support to front-line staff at our historic sites and regional offices throughout the region. This is a part-time position, and will include regularly scheduled weekend shifts.
 
ESSENTIAL FUNCTIONS:
<ul>
<li>Provides help desk coverage during scheduled shifts. </li>
<li>Responds to help desk calls and tickets, using telephone and screen sharing to provide real time remote support to end users throughout the organization.</li>
<li>Periodically reviews outstanding tickets and identifies and escalates systemic issues for longer-term review and resolution.</li>
<li>Maintains familiarity with key business applications.</li>
<li>Assists with system deployment and administration tasks as assigned.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>This position requires excellent technology skills and the ability to learn new systems and applications quickly, along with a strong customer service focus and excellent problem-solving and verbal communication skills.</li>
<li>The ability to provide technology training and support to users of varying skill levels is crucial.</li>
<li>Candidates must have at least one year of related experience, and minimum of a high school diploma (or equivalent education). </li>
<li>Valid drivers license and reliable means of transportation.</li>
<li>Strong belief in, and demonstrated commitment to, Historic New Englands mission and values.</li>
<li>Commitment to the highest standards of professionalism, excellence, and Inclusion, Diversity, Equity and Access (IDEA).</li>
</ul>
Preferred Qualifications
<ul>
<li>Other preferred qualifications include previous work in a customer service focused environment, previous experience managing user accounts and supporting users in a Windows-based computing environment, familiarity with basic principles of TCP/IP computer networking and experience with database-driven business systems.</li>
</ul>
<ul>
<li>Familiarity with any of the following technologies is a plus: Acumatica ERP, Adobe Creative Suite, Affinity, Asana, Microsoft AzureAD/Entra, Cisco Meraki, Citrix, Dropbox, Filemaker, Linux/Apache/Mysql/PHP (LAMP) web applications, Microsoft Office 365 (Outlook, Word, Excel, Powerpoint), MacOS, MySQL, Remote Desktop, ResourceSpace, FreshService service desk management, Microsoft SQL Server, Tessitura CRM., Wordpress, Zoom Workplace. </li>
</ul>
Other Duties
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
Historic New England is an equal opportunity employer and considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 remote work

IT Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionDescription:
*Hybrid in either Merrimack, NH or Westlake, TX*
 
Our teams work on a wide range of capabilities and platforms to enable experiences. If you are product-aware engineer who is passionate, inquisitive, and responsible individuals to help us on our mission to build highly scalable platforms.
 
As a Full Stack Engineer, you will be an integral member of a dynamic team continuously improving our cloud deployment platform, “automating all the things”, in support of our rapidly expanding product portfolio.
 
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. 
Rate: $60 - $65 / hr. w2

 Responsibilities:
<ul>
<li>Suggest deployment patterns &amp; practices improvements based on findings from past deployments and production issues, collaborate with DevOps team to implement these.</li>
<li>Promote a DevOps culture, including forming relationships with other technical and business teams.</li>
<li>Design effective monitoring / alerting (for conditions such as application-errors, high memory usage) and log aggregation approaches (to quickly access logs for troubleshooting, or generate reports for trend analysis) to proactively notify business stakeholders of issues and communicate metrics, working closely with these stakeholders.</li>
<li>You’ll have the opportunity to own entire features from concept to deployment working on multi-functional teams, bring ideas to improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. A highly motivated individual who work well in a synergetic, iterative, and fast-paced environment.</li>
</ul>
 Experience Requirements:
<ul>
<li>Passionate about technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of the latest trends and thrive by sharing knowledge.</li>
<li>You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback.</li>
<li>Understands the importance of cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles</li>
<li>Stay on top of Algorithms, Data Structures and Design Patterns and love the challenge of building highly scalable systems that can support thousands of transactions/sec.</li>
<li>Have a mentality of test first development and are experienced in modern test frameworks. We believe testing and that quality is everyone’s job.</li>
<li>Have strong communication skills and technical expertise to drive and participate in significant discussions.</li>
<li>Very strong in Javascript, Node, Vue.js and Angular</li>
<li>A strong understanding of Linux administration including Bash scripting</li>
<li>Solid understanding in experience application development with microservice architectures.</li>
<li>Must have understanding on Test Driven Development, CI, and CD</li>
<li>Good knowledge of HTTP based APIs, Networking and how the internet works.</li>
<li>Good knowledge in JavaScript, Typescript, CSS, HTML &amp; Browser Developer tools.</li>
<li>Automation Tools/Frameworks</li>
<li>Linux, Shell Scripting, Docker and AWS Cloud certification will be a plus</li>
</ul>
 
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact <a href="mailto:InfoSec@eliassen.com" target="_blank">InfoSec@eliassen.com</a>.
About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk &amp; compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Full Stack Engineer

<h3>Job Description</h3>
Job Description
Quality Technician Taunton, MA Up to $22 per hour depending on experience
Job Purpose: The Quality Technician is responsible for ensuring adherence to Good Manufacturing Practices (GMP), food safety standards, Safe Quality Food (SQF) protocols, and product quality. This role provides technical support and resources to the Production and Sanitation teams on the assigned shift, while maintaining a strong focus on promoting food safety and process quality compliance.
Key Responsibilities oof the&nbsp;Quality Technician
<ul>
<li>Provide direct support to Production and Sanitation teams during the assigned shift.</li>
<li>Monitor, verify, and document compliance with SOPs relating to product quality, food safety, and sanitation standards.</li>
<li>Communicate and reinforce product safety and quality standards to all company personnel.</li>
<li>Assist in coordinating quality and food safety-related activities, including process controls and testing.</li>
<li>Conduct regular audits of sanitation processes and overall work quality.</li>
<li>Ensure that all Quality Control (QC) instruments, such as water meters, scales, thermometers, metal detectors, and gas analyzers, are properly calibrated and up to date.</li>
<li>Oversee key production systems, including sample plans, hold/release processes, code rotation, and other controls to identify and resolve potential issues.</li>
<li>Lead microbiological, chemical, and sensory sampling of final products.</li>
<li>Take on additional responsibilities as needed to support the quality and safety objectives of the plant.</li>
</ul>
Requirements of the&nbsp;Quality Technician
<ul>
<li>Minimum of a High School Diploma, with strong Science and Math aptitude.</li>
<li>Ability to assess situations effectively and develop practical solutions.</li>
<li>Proficiency in computer skills is preferred.</li>
<li>Quick learner with a strong understanding of food safety and microbiology.</li>
<li>Exceptional attention to detail and organizational skills.</li>
<li>Excellent attendance record.</li>
<li>Ability to adapt to changing demands and priorities in a fast-paced, dynamic environment.</li>
<li>Strong team player with excellent communication skills.</li>
<li>Flexibility in scheduling based on plant operations needs.</li>
</ul>
This role offers a dynamic work environment where attention to detail and the ability to adapt to changing priorities are key to success. If you’re a proactive and reliable individual with a commitment to food safety and quality
Company DescriptionGreenKiss Staffing Solutions, Inc. brings over 30 years of industry expertise to the forefront of nationwide recruiting. Our team of dedicated talent acquisition specialists delivers customized staffing solutions, including contract, contract-to-hire, on-site managed services, and direct professional placements. We specialize in sourcing top-tier talent for manufacturing and regulatory environments, ensuring each candidate aligns seamlessly with your organizational needs. At GreenKiss, we don’t just fill roles — we build strong, lasting partnerships by delivering the right people at the right time 
<h3>Company Description</h3>
GreenKiss Staffing Solutions, Inc. brings over 30 years of industry expertise to the forefront of nationwide recruiting. Our team of dedicated talent acquisition specialists delivers customized staffing solutions, including contract, contract-to-hire, on-site managed services, and direct professional placements. We specialize in sourcing top-tier talent for manufacturing and regulatory environments, ensuring each candidate aligns seamlessly with your organizational needs. At GreenKiss, we don’t just fill roles — we build strong, lasting partnerships by delivering the right people at the right time

Quality Technician

<h3>Job Description</h3>
Job Description
The Solutions Architect, Public Sector, acts as a trusted advisor and ensures seamless integration with complex Public Sector environments. Reporting directly to the Director of Sales Engineering and supporting the Vice President of Public Sector, they drive the adoption of our clients risk intelligence platform within government agencies by leveraging deep technical expertise, strategic vision, and exceptional communication skills. 
Core Responsibilities
Expert Pre-Sales &amp; Post-Sales Engagement:
•Deliver compelling presentations to agencies and large audiences, consistently driving conversions.
•Lead product demonstrations that consistently win deals, innovating new ways to present product value.
•Provide white-glove technical support throughout the implementation process,ensuring seamless deployment and adherence to stringent security protocols
.•Act as the lead technical resource for sales, agency staff, and personnel.
Strategic Technical Leadership &amp; Product Feedback:
•Define long-term product strategy for the Public Sector market, prioritizing enhancements based on agency needs and market trends.
•Influence the product roadmap by providing critical feedback to R&amp;D, ensuring alignment with Public Sector requirements (FedRAMP, FISMA, NIST).
•Lead technical enablement across sales teams, coaching and training on best presentation and solution practices.
•Collaborate with internal product and development teams to ensure that enhancements or customizations needed for Public Sector clients are developed and rolled out efficiently. Provide feedback on how to improve the platform's applicability for Public Sector agencies based on client needs.
Complex Solution Design &amp; Integration:
•Design and implement customized solutions that integrate our client's platform with existing Public Sector systems, ensuring secure data flow and compliance.
•Autonomously solve complex technical issues, acting as a trusted advisor to Public Sector agencies.
•Innovate new customer feedback processes, ensuring continuous optimization of the technical experience.
Customer Advocacy &amp; Relationship Management:
•Build lasting agency relationships by continuously optimizing the technical experience.
•Act as a technical advocate for agencies, ensuring their needs are reflected in product development.
•Lead technical training for agency personnel.
Compliance &amp; Security:
•Ensure all solutions meet and exceed Public Sector compliance and security standards, including FedRAMP, FISMA, and other relevant regulations.
Required Skills &amp; Experience:
•5+ years of experience in a senior pre-sales technical role within the Public Sector (DoD/Civilian).
•Active Security Clearance
•Deep understanding of Public Sector security compliance regimes (FedRAMP, RMF ATO,CMMC).
•Expertise in cloud technologies (AWS, Azure) and network security.
•Hands-on experience with OSINT (Open-Source Intelligence) techniques to assess supply chain risk and external attack surfaces.
•Familiarity with ethical hacking, penetration testing, vulnerability scanning, and social engineering tactics.
•Proven ability to influence product strategy and drive technical enablement.
•Exceptional presentation and communication skills, with experience presenting to agency leadership and personnel.
•Bachelor's degree in Computer Science, Engineering, or related field.
•Ability to travel up to 30%

Sales Engineer - Public Sector

<h3>Job Description</h3>
Job DescriptionWe are seeking a full-time Desktop Support Technician in Derry, NH. The successful candidate will be the primary field technician, delivering both remote and on-site support for desktop-computing technologies—workstations, laptops, tablets, docking stations, monitors, and peripherals—while providing backup coverage for the Healthcare IT Service Desk. When requested by the Network Engineer, the technician also supplies on-site smart-hands assistance for network infrastructure to keep caregivers productive and clinical operations running smoothly. This position is located in Derry, NH. This is not a remote position. Why Join DMC?
<ul>
<li>Join a stable, innovative, privately-owned business implementing the latest technologies.</li>
<li>Be part of a modern and growing healthcare organization where your ideas will be heard and your expertise put to use.</li>
<li>Learn with us! IT team members gain hands-on experience in projects and have access to Skillsoft Percipio (an online IT training platform) for continuous learning.</li>
<li>Propel your career forward in an environment where hard work is recognized and rewarded.</li>
</ul>
Key Responsibilities
<ul>
<li>Provide remote and on-site desktop support for Windows PCs, thin clients, laptops, tablets, docking stations, monitors, printers, scanners, VoIP phones, and other peripherals.</li>
<li>Deliver “smart-hands” assistance for network infrastructure—switches, access points, cabling, and rack work—under the direction of the Network Engineer.</li>
<li>Perform hardware lifecycle management: receipt, imaging, deployment, replacement, warranty coordination, and disposition of endpoint devices.</li>
<li>Maintain accurate asset inventory and update CMDB records as equipment is moved, added, or retired.</li>
<li>Serve as Tier-1 backup for the IT Service Desk: answer calls, triage tickets, and resolve issues during peak demand or staff absence.</li>
<li>Execute workstation and peripheral moves/adds/changes for new-hire setups, office build-outs, and clinic expansions.</li>
<li>Coordinate with vendors and OEMs (e.g., hardware manufacturers, copier vendors) to expedite repairs and RMAs.</li>
<li>Document all work—troubleshooting steps, resolutions, site visit notes, and asset changes—in Jira Service Management.</li>
<li>Contribute to knowledge base articles and standard operating procedures for both Service Desk and Desktop Support teams.</li>
<li>Uphold HIPAA and security best practices while working in clinical areas and handling protected health information (PHI).</li>
</ul>
Technology Environment
<ul>
<li>Windows Server, Active Directory, and Group Policy Management (on-prem)</li>
<li>Microsoft 365 hybrid (Exchange, Office, SharePoint)</li>
<li>vSphere and virtualization technologies</li>
<li>Cisco networking, VoIP, and security technologies</li>
<li>Veradigm Electronic Health Record (EHR) and Practice Management (scheduling, billing)</li>
<li>BeyondTrust remote access and remote support tools</li>
<li>Jira Service Management for IT service desk ticketing</li>
<li>Slack, Confluence, and other collaboration tools for IT</li>
</ul>
Required Education &amp; Experience
<ul>
<li>Proven desktop and peripheral troubleshooting expertise in a multi-site environment</li>
<li>Ability to travel daily/weekly between clinical offices (valid driver’s license &amp; reliable transportation)</li>
<li>Customer-first attitude with clear, patient communication skills</li>
<li>Ability to lift/carry up to 50 lbs., crawl under desks, and spend time on your feet during site visits</li>
<li>Working knowledge of Windows OS, Microsoft 365, PC imaging tools, and basic networking concepts</li>
<li>Strong organizational skills; can juggle break-fix tickets, scheduled deployments, and emergency calls</li>
</ul>
Preferred Education &amp; Experience
<ul>
<li>Associate’s or Bachelor’s degree in Computer Science, IT, or a related technical field</li>
<li>2+ years’ experience in service desk/help desk or desktop support roles</li>
<li>Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ITIL Foundations, or similar</li>
<li>Prior healthcare experience and familiarity with HIPAA privacy &amp; security regulations</li>
</ul>
Work Environment
<ul>
<li>On-site in Derry with regular travel to nearby DMC and DIC clinics</li>
<li>Collaborative, small-team culture focused on continuous learning</li>
<li>Close partnership with the IT Service Desk and Network Engineer to provide seamless 24×7 technology support</li>
</ul>
About DMC Primary CareDMC Primary Care/Derry Medical Center, a physician-owned, independent practice, has been providing comprehensive care for families in the greater Derry community since 1964. Offices are located in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham. For more information, visit DMCPrimaryCare.com. We are an equal opportunity employer committed to fostering an inclusive and supportive workplace where individuals of all backgrounds, cultures, identities, and abilities feel valued and empowered to succeed. &nbsp;
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oQCpPAm5sV

IT Desktop Support/Field Tech

<h3>Job Description</h3>
Job Description
Quality Engineering Technician - $40-45/HR
Key Responsibilities:
<ul>
<li>Perform dimensional and visual inspections on mechanical, electrical, and electromechanical components using calipers, micrometers, height gauges, thread gauges, and optical tools.</li>
<li>Interpret engineering drawings, technical specs, and GD&amp;T per ASME Y14.5 to verify part compliance.</li>
<li>Support First Article Inspections (FAI), Incoming Quality Control (IQC), and in-process audits.</li>
<li>Execute inspection plans and maintain documentation in accordance with ISO 9001 standards.</li>
<li>Create and update inspection records, nonconformance reports (NCRs), and assist with root cause analysis and corrective actions.</li>
<li>Use ERP and quality management systems (e.g., NetSuite, Arena, SAP) to log results and track material movement.</li>
<li>Collaborate with Product Quality Engineers, Manufacturing Engineers, and Supplier Quality teams to support new product introduction (NPI) and production ramp-up.</li>
<li>Maintain the calibration status of measurement tools and assist in 5S and lean quality initiatives.</li>
</ul>
Required Qualifications:
<ul>
<li>3+ years of experience in quality inspection or technician role within a high-tech or electromechanical manufacturing environment.</li>
<li>Strong understanding of mechanical inspection techniques, metrology tools, and inspection sampling plans (e.g., AQL).</li>
<li>Ability to read and interpret engineering drawings with proficiency in GD&amp;T.</li>
<li>Working knowledge of ISO 9001:2015 QMS principles.</li>
<li>Familiarity with MRB, FAI, and corrective action workflows.</li>
<li>Comfortable working cross-functionally in a fast-paced, R&amp;D and production hybrid setting.</li>
<li>Excellent communication, documentation, and troubleshooting skills.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in robotics, aerospace, medical devices, or automotive manufacturing.</li>
<li>IPC certifications (IPC-A-610, J-STD-001) or equivalent experience inspecting PCBs and wiring harnesses.</li>
<li>Exposure to coordinate measuring machines (CMM), Keyence systems, or laser measurement equipment.</li>
<li>Familiarity with Arena PLM, NetSuite ERP, or similar digital quality tools.</li>
</ul>
Company DescriptionBlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers. 
<h3>Company Description</h3>
BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

Quality Engineering Technician - $40-45/HR

<h3>Job Description</h3>
Job Description
Exceptional. No Exceptions.
 
Timberline Communications Inc. (TCI) is a leading provider of wireless infrastructure and telecommunications construction services across New England. Headquartered in Canton, MA, with a satellite office in Merrimack, NH, we've built a reputation for delivering precision, safety, and professionalism on every project-from complex rooftop installations to small cell networks and everything in between.
 
With a team of highly skilled professionals and a laser focus on client success, TCI has become one of the region's premier wireless infrastructure partners. Whether executing rooftop builds, small cell integrations, or DAS upgrades, we bring clarity, collaboration, and consistent results. Every site. Every time.
 
Climb Higher (About the Job) 
 
TCI is seeking motivated individuals ready to gain hands-on experience installing cable and antenna systems on towers and rooftops throughout New England. Based out of our Canton, MA headquarters or Merrimack, NH field office, you'll work as part of a dedicated crew in a high-demand industry. This is a great opportunity to start or grow your career in telecom infrastructure. You'll work outdoors, often at heights, building critical communications systems while developing valuable technical skills.
 
Your Work that Keeps us Connected (Job Responsibilities) 
 
<ul>
<li>Assist with installation, maintenance, and troubleshooting of wireless equipment on towers and rooftops (up to 200'+)</li>
<li>Learn to climb safely using proper fall protection systems</li>
<li>Install and route coaxial, fiber, and grounding cables</li>
<li>Operate hand tools, power tools, lifts, and job-specific equipment</li>
<li>Follow daily safety protocols and complete job hazard analysis (JHA) forms</li>
<li>Maintain company-issued PPE and gear</li>
<li>Support project completion by working collaboratively with foremen and senior technicians</li>
</ul>
 
Signal Strength (Qualifications)
 
<ul>
<li>Safety-first mindset with willingness to follow all procedures</li>
<li>Ability to climb and work at heights of 100'+ daily</li>
<li>Reliable transportation and valid driver's license with clean driving record</li>
<li>Strong attendance, punctuality, and attention to detail</li>
<li>Ability to work outdoors in various weather conditions and travel regionally</li>
<li>Basic knowledge of hand and battery-operated power tools</li>
<li>Willingness to learn in a fast-paced, physically demanding environment</li>
</ul>
 
You'll Rise Above if (additional skillset)
<ul>
<li>Previous construction experience is highly recommended </li>
<li>Previous telecom tower work (not required but nice to have)</li>
</ul>
Why TCI - What You'll Gain (Benefits)
 
<ul>
<li>Competitive salary with performance-based incentives</li>
<li>Robust benefits: health, dental, vision, and 401(k) with company match</li>
<li>Tuition and education reimbursement</li>
<li>Career advancement and leadership development opportunities (Specialty roles: Foreman, RF Tech, DAS Tech) </li>
<li>Wellness programs</li>
<li>Culture club-team events</li>
<li>Onsite snack &amp; drink bar in our Timberline-built, award-winning office</li>
</ul>
Timberline Communications Inc. is an equal opportunity employer. It is our policy to assure equal employment opportunity to all qualified applicants by prohibiting discrimination because of race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran or military status, or any other characteristic protected by federal, state, or local law.

Tower Technician

<h3>Job Description</h3>
Job Description
Handel and Haydn Society | Director of Patron Experience
Department: Box Office, Marketing and Communications
Reports to: Vice President of Marketing and Communications
Summary:
The Director of Patron Experience plays a critical role in the financial success of H+H by providing leadership to the Box Office and all areas associated with the concert experience to ensure the highest level of overall excellence for which H+H prides itself. In this front-facing position you will engage with every department at H+H as well as patrons, Board members and outside vendors. Your department provides a service to both internal and external constituents with the main objective of increasing revenue and patron loyalty in accordance with our mission: To inspire the intellect, touch the heart, elevate the soul to connect us all with our shared humanity through transformative experiences with Baroque and Classical music.
Key Areas Of ResponsibilityBox Office / Sales:
<ul>
<li>Oversee and manage Tessitura our ticketing and database software.</li>
<li>Oversee and execute all aspects of subscription and individual ticket season prep and launch including activities surrounding HHYC ensuring accuracy by deadlines provided.</li>
<li>Process all payments and ticket distribution for subscriptions, individual tickets and group sales.</li>
<li>Oversee daily activities of the walk-in Box Office currently M-F, 9-5 (summer hours may apply); oversee phone queue and telesales systems.</li>
<li>Manage and coordinate consistent database entry between departments in conjunction with H+H Data and Reports Analyst.</li>
<li>Oversee Box Office staff in list pulls and work with Marketing on collateral and direct mail execution. Proof materials for accuracy of policies and pricing as requested.</li>
<li>Coordinate papering and papering strategy with Marketing and VP of Strategic Partnerships.</li>
<li>Order and maintain merchandise for the H+H shop.</li>
<li>Generation of daily reports in conjunction with H+H Data and Reports Analyst.</li>
<li>Work with Marketing and VP of Strategic Partnerships to meet goals for target audiences which currently include young professionals, students, children, and groups.</li>
<li>Oversee Box Office process for daily reconciliation and additional reporting for Finance using the Adyen system including resolving discrepancies and chargebacks. Liaise with Finance on annual Audit as needed.</li>
<li>Work with VP of Marketing and Communications to review and analyze data, offer sales summaries along with reports. Respond to requests for additional reports as needed.</li>
<li>Oversee and adhere to annual Box Office budget for staffing and supplies.</li>
</ul>
Supervise:
<ul>
<li>Ticketing Operations Manager (TOM) and additional part-time Box Office team members as needed.</li>
<li>Oversee TOM in ticketing operations including training of staff and all back-end ticketing operations as part of TOM job description.</li>
<li>Ensure quality control and continually elevate performance of team members.</li>
</ul>
Front of House:
<ul>
<li>Lead or oversee scheduling staff for concert duty</li>
<li>Liaise with concert venues for all aspects of ticketing, walk-up sales, Symphony Hall meals</li>
<li>Ensure merchandise ordered for online and onsite Shop</li>
<li>Oversee concert prep including assembling printed materials and any equipment needed for concerts ensuring optimal pre-and post-concert operations.</li>
<li>Oversee TOM in training and preparation of staff for all roles associated with concert duty.</li>
</ul>
Patron Experience:
<ul>
<li>Foster exceptional patron experience across the organization.</li>
<li>Develop a patron experience training plan for the organization and execute it.</li>
<li>Respond to patron questions and patron service issues including tickets sales, exchanges, parking and database software issues.</li>
<li>Suggest policies and approaches to our partners and consultants including the BSO, garage staff and freelance ushers.</li>
<li>Respond to VIP requests; liaise with Development Department and Executive Leadership to ensure customized service is provided to key constituents as requested.</li>
</ul>
Position Requirements:
<ul>
<li>Knowledge of CRM Tessitura / TNEW (or equivalent) required. Additional training will be provided.</li>
<li>Evening and weekend work is required along with availability to work onsite at approximately half H+H concerts including HHYC. For 2025 - 2026 season approximately 12 weekends per year.</li>
<li>2+ years Box Office experience or equivalent and 5+ years Manager level professional experience.</li>
<li>Supervisory experience required.</li>
<li>Appreciation of Classical or Baroque music. Knowledge preferred.</li>
<li>Superior written and verbal communication skills, a "people-person."</li>
<li>Detail oriented and highly accurate.</li>
<li>Ability to transition from one task to another while maintaining priorities and meeting deadlines and changes in market conditions.</li>
<li>Ability to thrive in a fast-paced multi-faceted live arts environment.</li>
<li>Superior technology, data analysis and financial skills.</li>
<li>Send of humor appreciated. Solution driven.</li>
<li>Valid Drivers License and willingness to operate H+H van.</li>
<li>Bachelor Degree required. Advanced degree preferred.</li>
<li>Proficiency with Microsoft Office</li>
<li> Position requires occasional lifting of boxes and print materials, loading and unloading a vehicle and repetitive use of a computer.</li>
</ul>
Schedule
This position is currently hybrid, requiring two days in the office and three days remote. The schedule may change at any time. H+H is looking for new office space by late summer 2026 and a variety of work environments are under consideration.
A flexible work schedule if offered as evening and weekend work is a requirement of this position. On concert weekends, a late start is offered on Fridays or the day before the concert and the day following the last concert in the series.
Summer Schedule 2025 includes a four-day work week with nine Friday closures and fully-remote.
Compensation: $70k-$80k
About H+H
H+H is a dynamic Classical and Baroque music organization encompassing the H+H Orchestra and
Chorus and the Handel and Haydn Youth Choruses (HHYC). H+H has been sharing the gift of live music for over 210 years, longer than any other performing arts institution in the United States.
We are constantly evolving and improving processes and programs to deliver live music and learning
experiences at the highest level in a fun, dynamic, forward-thinking environment.
Handel and Haydn Society is committed to diversity, equity, and inclusion, and we aspire to build a diverse staff team and community, including groups that are traditionally underrepresented. Statistics show that underrepresented groups apply to jobs only if they meet 100% of the qualifications. H+H appreciates different personal and professional experiences and encourages you to apply, even if you do not meet all the listed qualifications. We look forward to reviewing your application.
 Job Posted by ApplicantPro

Director of Patron Experience

<h3>Job Description</h3>
Job Description
 
Client Services – Technical Support Agent
<ul>
<li>Remote Technical Support Role – Shift Differential - 2nd Shifts Available </li>
<li>Afterhours/Overnight/Weekend shifts Available </li>
</ul>
Job Summary:
This Support Agent Role serves as a liaison between our company and our clients by handling technical support-related customer service calls. This role also handles any and all customer service requests and service tickets. This position is also responsible for triaging technical issues with our clients, working quickly to identify the issue, and providing viable resolutions that meet the needs of our clients with an emphasis on world class service. Another key aspect of this role is handling afterhours any chat messages or service requests via the chat message board software platform.
What You will Find at Talus Payment
<ul>
<li>Competitive pay with quarterly bonus opportunities (based on performance) </li>
<li>Outstanding health, wellness, and insurance benefits</li>
<li>Genuine opportunities for growth and career advancement</li>
<li>Paid time off and holidays</li>
<li>A culture committed to inclusion and diversity</li>
</ul>
Successful Candidates-We are Seeking
<ul>
<li>You have a minimum of 2+ years of professional work experience interacting with clients.</li>
<li>You are passionate about working for a company that ensures a high standard of service.</li>
<li>Previous Support roles in customer service/technical support roles within a call center</li>
<li>Inbound/outbound call center experience</li>
<li>Bi-Lingual (Spanish) highly desirable</li>
<li>Previous Payment Support/Merchant experience a plus</li>
<li>Outstanding verbal and written communication skills</li>
<li>Ability to prioritize and multitask in a fast-paced environment.</li>
</ul>
The Skills to Succeed
<ul>
<li>Strong &amp; professional communication skills in all types and channels of support</li>
<li>You enjoy delighting customers by providing exceptional world-class service.</li>
<li>You possess strong listening skills and strive to exceed daily performance expectations.</li>
<li>Able to multiple task time sensitive interactions to ensure satisfaction.</li>
<li>Enjoy working in a collaborative team-oriented environment.</li>
<li>Previous working knowledge of software platforms and soft phone systems</li>
<li>Open to improvement and change to ensure we provide exceptional service. </li>
<li>Able to maintain the highest level of professionalism, personal accountability and follow through to ensure client satisfaction. </li>
</ul>
Key Responsibilities
<ul>
<li>The Technical Support Agent is frontline support for clients requesting technical assistance.</li>
<li>They are responsible for handling questions, requests and troubleshooting all inbound calls/ticket types.</li>
<li>Professionally handle volume of incoming requests via various support channels from clients</li>
<li>Verify client’s information, access their account, triage, and assist clients with time sensitive requests to ensure one call resolution.</li>
<li>During defined time frames the support agents will access, respond, and address any messages via the Chat message board and software application.</li>
<li>Handle any customer service inbound calls, emails messages and service tickets that are sent during core hours via the Omni channel telephony platform and CRM software platform</li>
<li>Utilize software systems to analyze and trouble shoot the customer’s situation to ensure client satisfaction. </li>
<li>Handle client requests or service calls on a timely basis with an emphasis on overall quality.</li>
<li>Assume responsibility for customer satisfaction as part of a collaborative, dedicated customer centric processes which pro-actively resolves all customer issues.</li>
<li>Ensure all open cases/tickets are updated, assigned, and closed before the end of shift.</li>
<li>Understand and adhere to company and departmental policies and procedures. </li>
<li>Adherence to key performance metrics and quality assurance standards</li>
<li>Maintain a working knowledge of company related product information.</li>
<li>Maintain regular and punctual attendance and consistent schedule adherence.</li>
<li>Ensure complete accurate proper documentation on all interactions to ensure compliance.</li>
<li>Impeccable phone etiquette when interacting with both internal and external clients.</li>
<li>Must have proven track record of successful team participation as well as ability to work independently and be self-starter/self-sufficient at various time frames.</li>
<li>Ability to thoroughly research, identify issues, address &amp; rectify any obstacles</li>
<li>Provide successful customer centric support and timely solutions during all interactions with an emphasis on one call/interaction resolution.</li>
</ul>
Benefits: 
• Full suite of Health Benefits 
• 401k with Company Match 
• Casual dress environment 
Company Description:
Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods. 
Mental Requirements:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. 
Talus is an EO Employer – Veterans/Disabled and other protected categories
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.

CS - TSR I

<h3>Job Description</h3>
Job DescriptionSalary: $112,000 - $115,000 
Position Location: Wright Patterson AFB, OH 
 
Makai is seeking an Application Support Specialist to support the Advanced Framework for Simulation, Integration, and Modeling (AFSIM) Model Management Office (MMO) contract. Your career at Makai enables the AFSIM MMO to fulfill its mission to provide U.S. Department of Defense (DoD) acquisition, operations analysis, and research and engineering communities with an ever-expanding toolset to ease scenario and model creation, strengthen analytical conclusions, and enrich virtual wargaming experiences. As a member of our team, you will support the corporate and customer mission to provide application support services for AFSIM MMO.
Essential Duties and Responsibilities
 
- Provide subject matter or domain experts to advise or assist the MMO on the use of MMO products or services for Operations Research (OR)
- Advise or assist the MMO when communicating with key stakeholders to include sponsors, users, working groups, or communities of interest on product capabilities or methodologies to conduct OR in support of evidence-based decision making
- Advise or assist the MMO in the development of engagement threads, mission threads, and baseline scenarios that illustrate all-domain model integration and analysis
- Coordinate with community users, stakeholders, and product managers/owners to identify appropriate analysis measures, output formats, and digital workflows that derive mission engineering evidence, enhance V&amp;V confidence, and convey analytical risk
- Support product development by researching and providing authoritative sources of data to support model development and validation.
- Advise or assist the MMO to implement effective and responsive governance processes. Processes should promote community-informed practices and encourage contribution from a variety of sources to include Government programs, industry partners, and end-users.
- Provide key stakeholders with awareness of analysis tool development plans and progress.
- Advise or assist the MMO to manage stakeholder expectations and ensure continued alignment with product vision and strategy to include addressing capabilities and limitations of MMO products related to statistical decision making.
- Drive stakeholder feedback to product backlog(s) to ensure responsive development priorities
 
Desired Skills/Competencies
 
- 5 - 10 years' experience
- Outstanding communication skills
- Well Organized
- Subject Matter Expert (SME) in simulation, integration and modeling
- Experience working with senior leadership
- Ability to initiate engagements with user stakeholders on a regular basis through established working groups or communities of interest
- Understanding of authoritative sources include, but are not limited to, Joint/Service doctrine documents, the Uniform Joint Task List (UJTL), joint planning documents, employment guides (TTPs), technical orders, and program offices
- Ability to harmonize governance practices with enterprise (DoD, DAF, AFMC, and/or AFRL) requirement management systems or governance bodies, and assist on issues of classification, releasability, marking compliance and data mobility
 
Degree/Education and Training Requirements
 
- Bachelor's degree in Operations Research
 
Working Conditions
 - Required to sit for extended periods of time and maintain focus - Travel Requirement: 30% Security Clearance - A Secret Clearance is required for this position Estimated Compensation $112,000 - $115,000 Individual salaries are determined by a variety of factors including but not limited to employee's experience, skills, education, industry, location, company size, and overall market demand. General Description of Benefits and Other Compensation to be Offered: 11 Federal Holidays with Pay Vacation (Personal/sick leave) Medical, Dental, Vision Wellness Participation Weight Loss Reimbursement Health Care Flex Spending Short Term/Long Term Disability Simple IRA (Savings Incentive Match Plan) Basic Life Insurance Tuition Assistance Program Employee Assistance Program (EAP) Other Paid Absences Professional Memberships Overtime Pay Flexible Spending Account (FSA)
 
This position is expected to pay $112,000 - $115,000 annually; depending on experience, education, and any certifications that are directly related to the position.
 
As an EOE/AA employer, Makai, LLC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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