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<h3>Job Description</h3>
Job Description
Quality Technician Taunton, MA Up to $22 per hour depending on experience
Job Purpose: The Quality Technician is responsible for ensuring adherence to Good Manufacturing Practices (GMP), food safety standards, Safe Quality Food (SQF) protocols, and product quality. This role provides technical support and resources to the Production and Sanitation teams on the assigned shift, while maintaining a strong focus on promoting food safety and process quality compliance.
Key Responsibilities oof the&nbsp;Quality Technician
<ul>
<li>Provide direct support to Production and Sanitation teams during the assigned shift.</li>
<li>Monitor, verify, and document compliance with SOPs relating to product quality, food safety, and sanitation standards.</li>
<li>Communicate and reinforce product safety and quality standards to all company personnel.</li>
<li>Assist in coordinating quality and food safety-related activities, including process controls and testing.</li>
<li>Conduct regular audits of sanitation processes and overall work quality.</li>
<li>Ensure that all Quality Control (QC) instruments, such as water meters, scales, thermometers, metal detectors, and gas analyzers, are properly calibrated and up to date.</li>
<li>Oversee key production systems, including sample plans, hold/release processes, code rotation, and other controls to identify and resolve potential issues.</li>
<li>Lead microbiological, chemical, and sensory sampling of final products.</li>
<li>Take on additional responsibilities as needed to support the quality and safety objectives of the plant.</li>
</ul>
Requirements of the&nbsp;Quality Technician
<ul>
<li>Minimum of a High School Diploma, with strong Science and Math aptitude.</li>
<li>Ability to assess situations effectively and develop practical solutions.</li>
<li>Proficiency in computer skills is preferred.</li>
<li>Quick learner with a strong understanding of food safety and microbiology.</li>
<li>Exceptional attention to detail and organizational skills.</li>
<li>Excellent attendance record.</li>
<li>Ability to adapt to changing demands and priorities in a fast-paced, dynamic environment.</li>
<li>Strong team player with excellent communication skills.</li>
<li>Flexibility in scheduling based on plant operations needs.</li>
</ul>
This role offers a dynamic work environment where attention to detail and the ability to adapt to changing priorities are key to success. If you’re a proactive and reliable individual with a commitment to food safety and quality
Company DescriptionGreenKiss Staffing Solutions, Inc. brings over 30 years of industry expertise to the forefront of nationwide recruiting. Our team of dedicated talent acquisition specialists delivers customized staffing solutions, including contract, contract-to-hire, on-site managed services, and direct professional placements. We specialize in sourcing top-tier talent for manufacturing and regulatory environments, ensuring each candidate aligns seamlessly with your organizational needs. At GreenKiss, we don’t just fill roles — we build strong, lasting partnerships by delivering the right people at the right time 
<h3>Company Description</h3>
GreenKiss Staffing Solutions, Inc. brings over 30 years of industry expertise to the forefront of nationwide recruiting. Our team of dedicated talent acquisition specialists delivers customized staffing solutions, including contract, contract-to-hire, on-site managed services, and direct professional placements. We specialize in sourcing top-tier talent for manufacturing and regulatory environments, ensuring each candidate aligns seamlessly with your organizational needs. At GreenKiss, we don’t just fill roles — we build strong, lasting partnerships by delivering the right people at the right time

Quality Technician

<h3>Job Description</h3>
Job Description
The Solutions Architect, Public Sector, acts as a trusted advisor and ensures seamless integration with complex Public Sector environments. Reporting directly to the Director of Sales Engineering and supporting the Vice President of Public Sector, they drive the adoption of our clients risk intelligence platform within government agencies by leveraging deep technical expertise, strategic vision, and exceptional communication skills. 
Core Responsibilities
Expert Pre-Sales &amp; Post-Sales Engagement:
•Deliver compelling presentations to agencies and large audiences, consistently driving conversions.
•Lead product demonstrations that consistently win deals, innovating new ways to present product value.
•Provide white-glove technical support throughout the implementation process,ensuring seamless deployment and adherence to stringent security protocols
.•Act as the lead technical resource for sales, agency staff, and personnel.
Strategic Technical Leadership &amp; Product Feedback:
•Define long-term product strategy for the Public Sector market, prioritizing enhancements based on agency needs and market trends.
•Influence the product roadmap by providing critical feedback to R&amp;D, ensuring alignment with Public Sector requirements (FedRAMP, FISMA, NIST).
•Lead technical enablement across sales teams, coaching and training on best presentation and solution practices.
•Collaborate with internal product and development teams to ensure that enhancements or customizations needed for Public Sector clients are developed and rolled out efficiently. Provide feedback on how to improve the platform's applicability for Public Sector agencies based on client needs.
Complex Solution Design &amp; Integration:
•Design and implement customized solutions that integrate our client's platform with existing Public Sector systems, ensuring secure data flow and compliance.
•Autonomously solve complex technical issues, acting as a trusted advisor to Public Sector agencies.
•Innovate new customer feedback processes, ensuring continuous optimization of the technical experience.
Customer Advocacy &amp; Relationship Management:
•Build lasting agency relationships by continuously optimizing the technical experience.
•Act as a technical advocate for agencies, ensuring their needs are reflected in product development.
•Lead technical training for agency personnel.
Compliance &amp; Security:
•Ensure all solutions meet and exceed Public Sector compliance and security standards, including FedRAMP, FISMA, and other relevant regulations.
Required Skills &amp; Experience:
•5+ years of experience in a senior pre-sales technical role within the Public Sector (DoD/Civilian).
•Active Security Clearance
•Deep understanding of Public Sector security compliance regimes (FedRAMP, RMF ATO,CMMC).
•Expertise in cloud technologies (AWS, Azure) and network security.
•Hands-on experience with OSINT (Open-Source Intelligence) techniques to assess supply chain risk and external attack surfaces.
•Familiarity with ethical hacking, penetration testing, vulnerability scanning, and social engineering tactics.
•Proven ability to influence product strategy and drive technical enablement.
•Exceptional presentation and communication skills, with experience presenting to agency leadership and personnel.
•Bachelor's degree in Computer Science, Engineering, or related field.
•Ability to travel up to 30%

Sales Engineer - Public Sector

<h3>Job Description</h3>
Job DescriptionWe are seeking a full-time Desktop Support Technician in Derry, NH. The successful candidate will be the primary field technician, delivering both remote and on-site support for desktop-computing technologies—workstations, laptops, tablets, docking stations, monitors, and peripherals—while providing backup coverage for the Healthcare IT Service Desk. When requested by the Network Engineer, the technician also supplies on-site smart-hands assistance for network infrastructure to keep caregivers productive and clinical operations running smoothly. This position is located in Derry, NH. This is not a remote position. Why Join DMC?
<ul>
<li>Join a stable, innovative, privately-owned business implementing the latest technologies.</li>
<li>Be part of a modern and growing healthcare organization where your ideas will be heard and your expertise put to use.</li>
<li>Learn with us! IT team members gain hands-on experience in projects and have access to Skillsoft Percipio (an online IT training platform) for continuous learning.</li>
<li>Propel your career forward in an environment where hard work is recognized and rewarded.</li>
</ul>
Key Responsibilities
<ul>
<li>Provide remote and on-site desktop support for Windows PCs, thin clients, laptops, tablets, docking stations, monitors, printers, scanners, VoIP phones, and other peripherals.</li>
<li>Deliver “smart-hands” assistance for network infrastructure—switches, access points, cabling, and rack work—under the direction of the Network Engineer.</li>
<li>Perform hardware lifecycle management: receipt, imaging, deployment, replacement, warranty coordination, and disposition of endpoint devices.</li>
<li>Maintain accurate asset inventory and update CMDB records as equipment is moved, added, or retired.</li>
<li>Serve as Tier-1 backup for the IT Service Desk: answer calls, triage tickets, and resolve issues during peak demand or staff absence.</li>
<li>Execute workstation and peripheral moves/adds/changes for new-hire setups, office build-outs, and clinic expansions.</li>
<li>Coordinate with vendors and OEMs (e.g., hardware manufacturers, copier vendors) to expedite repairs and RMAs.</li>
<li>Document all work—troubleshooting steps, resolutions, site visit notes, and asset changes—in Jira Service Management.</li>
<li>Contribute to knowledge base articles and standard operating procedures for both Service Desk and Desktop Support teams.</li>
<li>Uphold HIPAA and security best practices while working in clinical areas and handling protected health information (PHI).</li>
</ul>
Technology Environment
<ul>
<li>Windows Server, Active Directory, and Group Policy Management (on-prem)</li>
<li>Microsoft 365 hybrid (Exchange, Office, SharePoint)</li>
<li>vSphere and virtualization technologies</li>
<li>Cisco networking, VoIP, and security technologies</li>
<li>Veradigm Electronic Health Record (EHR) and Practice Management (scheduling, billing)</li>
<li>BeyondTrust remote access and remote support tools</li>
<li>Jira Service Management for IT service desk ticketing</li>
<li>Slack, Confluence, and other collaboration tools for IT</li>
</ul>
Required Education &amp; Experience
<ul>
<li>Proven desktop and peripheral troubleshooting expertise in a multi-site environment</li>
<li>Ability to travel daily/weekly between clinical offices (valid driver’s license &amp; reliable transportation)</li>
<li>Customer-first attitude with clear, patient communication skills</li>
<li>Ability to lift/carry up to 50 lbs., crawl under desks, and spend time on your feet during site visits</li>
<li>Working knowledge of Windows OS, Microsoft 365, PC imaging tools, and basic networking concepts</li>
<li>Strong organizational skills; can juggle break-fix tickets, scheduled deployments, and emergency calls</li>
</ul>
Preferred Education &amp; Experience
<ul>
<li>Associate’s or Bachelor’s degree in Computer Science, IT, or a related technical field</li>
<li>2+ years’ experience in service desk/help desk or desktop support roles</li>
<li>Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, ITIL Foundations, or similar</li>
<li>Prior healthcare experience and familiarity with HIPAA privacy &amp; security regulations</li>
</ul>
Work Environment
<ul>
<li>On-site in Derry with regular travel to nearby DMC and DIC clinics</li>
<li>Collaborative, small-team culture focused on continuous learning</li>
<li>Close partnership with the IT Service Desk and Network Engineer to provide seamless 24×7 technology support</li>
</ul>
About DMC Primary CareDMC Primary Care/Derry Medical Center, a physician-owned, independent practice, has been providing comprehensive care for families in the greater Derry community since 1964. Offices are located in Bedford, Concord, Derry, Dover, Goffstown, Londonderry, Raymond, and Windham. For more information, visit DMCPrimaryCare.com. We are an equal opportunity employer committed to fostering an inclusive and supportive workplace where individuals of all backgrounds, cultures, identities, and abilities feel valued and empowered to succeed. &nbsp;
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IT Desktop Support/Field Tech

<h3>Job Description</h3>
Job Description
Quality Engineering Technician - $40-45/HR
Key Responsibilities:
<ul>
<li>Perform dimensional and visual inspections on mechanical, electrical, and electromechanical components using calipers, micrometers, height gauges, thread gauges, and optical tools.</li>
<li>Interpret engineering drawings, technical specs, and GD&amp;T per ASME Y14.5 to verify part compliance.</li>
<li>Support First Article Inspections (FAI), Incoming Quality Control (IQC), and in-process audits.</li>
<li>Execute inspection plans and maintain documentation in accordance with ISO 9001 standards.</li>
<li>Create and update inspection records, nonconformance reports (NCRs), and assist with root cause analysis and corrective actions.</li>
<li>Use ERP and quality management systems (e.g., NetSuite, Arena, SAP) to log results and track material movement.</li>
<li>Collaborate with Product Quality Engineers, Manufacturing Engineers, and Supplier Quality teams to support new product introduction (NPI) and production ramp-up.</li>
<li>Maintain the calibration status of measurement tools and assist in 5S and lean quality initiatives.</li>
</ul>
Required Qualifications:
<ul>
<li>3+ years of experience in quality inspection or technician role within a high-tech or electromechanical manufacturing environment.</li>
<li>Strong understanding of mechanical inspection techniques, metrology tools, and inspection sampling plans (e.g., AQL).</li>
<li>Ability to read and interpret engineering drawings with proficiency in GD&amp;T.</li>
<li>Working knowledge of ISO 9001:2015 QMS principles.</li>
<li>Familiarity with MRB, FAI, and corrective action workflows.</li>
<li>Comfortable working cross-functionally in a fast-paced, R&amp;D and production hybrid setting.</li>
<li>Excellent communication, documentation, and troubleshooting skills.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience in robotics, aerospace, medical devices, or automotive manufacturing.</li>
<li>IPC certifications (IPC-A-610, J-STD-001) or equivalent experience inspecting PCBs and wiring harnesses.</li>
<li>Exposure to coordinate measuring machines (CMM), Keyence systems, or laser measurement equipment.</li>
<li>Familiarity with Arena PLM, NetSuite ERP, or similar digital quality tools.</li>
</ul>
Company DescriptionBlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers. 
<h3>Company Description</h3>
BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

Quality Engineering Technician - $40-45/HR

<h3>Job Description</h3>
Job Description
Exceptional. No Exceptions.
 
Timberline Communications Inc. (TCI) is a leading provider of wireless infrastructure and telecommunications construction services across New England. Headquartered in Canton, MA, with a satellite office in Merrimack, NH, we've built a reputation for delivering precision, safety, and professionalism on every project-from complex rooftop installations to small cell networks and everything in between.
 
With a team of highly skilled professionals and a laser focus on client success, TCI has become one of the region's premier wireless infrastructure partners. Whether executing rooftop builds, small cell integrations, or DAS upgrades, we bring clarity, collaboration, and consistent results. Every site. Every time.
 
Climb Higher (About the Job) 
 
TCI is seeking motivated individuals ready to gain hands-on experience installing cable and antenna systems on towers and rooftops throughout New England. Based out of our Canton, MA headquarters or Merrimack, NH field office, you'll work as part of a dedicated crew in a high-demand industry. This is a great opportunity to start or grow your career in telecom infrastructure. You'll work outdoors, often at heights, building critical communications systems while developing valuable technical skills.
 
Your Work that Keeps us Connected (Job Responsibilities) 
 
<ul>
<li>Assist with installation, maintenance, and troubleshooting of wireless equipment on towers and rooftops (up to 200'+)</li>
<li>Learn to climb safely using proper fall protection systems</li>
<li>Install and route coaxial, fiber, and grounding cables</li>
<li>Operate hand tools, power tools, lifts, and job-specific equipment</li>
<li>Follow daily safety protocols and complete job hazard analysis (JHA) forms</li>
<li>Maintain company-issued PPE and gear</li>
<li>Support project completion by working collaboratively with foremen and senior technicians</li>
</ul>
 
Signal Strength (Qualifications)
 
<ul>
<li>Safety-first mindset with willingness to follow all procedures</li>
<li>Ability to climb and work at heights of 100'+ daily</li>
<li>Reliable transportation and valid driver's license with clean driving record</li>
<li>Strong attendance, punctuality, and attention to detail</li>
<li>Ability to work outdoors in various weather conditions and travel regionally</li>
<li>Basic knowledge of hand and battery-operated power tools</li>
<li>Willingness to learn in a fast-paced, physically demanding environment</li>
</ul>
 
You'll Rise Above if (additional skillset)
<ul>
<li>Previous construction experience is highly recommended </li>
<li>Previous telecom tower work (not required but nice to have)</li>
</ul>
Why TCI - What You'll Gain (Benefits)
 
<ul>
<li>Competitive salary with performance-based incentives</li>
<li>Robust benefits: health, dental, vision, and 401(k) with company match</li>
<li>Tuition and education reimbursement</li>
<li>Career advancement and leadership development opportunities (Specialty roles: Foreman, RF Tech, DAS Tech) </li>
<li>Wellness programs</li>
<li>Culture club-team events</li>
<li>Onsite snack &amp; drink bar in our Timberline-built, award-winning office</li>
</ul>
Timberline Communications Inc. is an equal opportunity employer. It is our policy to assure equal employment opportunity to all qualified applicants by prohibiting discrimination because of race, color, religion, sex, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran or military status, or any other characteristic protected by federal, state, or local law.

Tower Technician

<h3>Job Description</h3>
Job Description
Handel and Haydn Society | Director of Patron Experience
Department: Box Office, Marketing and Communications
Reports to: Vice President of Marketing and Communications
Summary:
The Director of Patron Experience plays a critical role in the financial success of H+H by providing leadership to the Box Office and all areas associated with the concert experience to ensure the highest level of overall excellence for which H+H prides itself. In this front-facing position you will engage with every department at H+H as well as patrons, Board members and outside vendors. Your department provides a service to both internal and external constituents with the main objective of increasing revenue and patron loyalty in accordance with our mission: To inspire the intellect, touch the heart, elevate the soul to connect us all with our shared humanity through transformative experiences with Baroque and Classical music.
Key Areas Of ResponsibilityBox Office / Sales:
<ul>
<li>Oversee and manage Tessitura our ticketing and database software.</li>
<li>Oversee and execute all aspects of subscription and individual ticket season prep and launch including activities surrounding HHYC ensuring accuracy by deadlines provided.</li>
<li>Process all payments and ticket distribution for subscriptions, individual tickets and group sales.</li>
<li>Oversee daily activities of the walk-in Box Office currently M-F, 9-5 (summer hours may apply); oversee phone queue and telesales systems.</li>
<li>Manage and coordinate consistent database entry between departments in conjunction with H+H Data and Reports Analyst.</li>
<li>Oversee Box Office staff in list pulls and work with Marketing on collateral and direct mail execution. Proof materials for accuracy of policies and pricing as requested.</li>
<li>Coordinate papering and papering strategy with Marketing and VP of Strategic Partnerships.</li>
<li>Order and maintain merchandise for the H+H shop.</li>
<li>Generation of daily reports in conjunction with H+H Data and Reports Analyst.</li>
<li>Work with Marketing and VP of Strategic Partnerships to meet goals for target audiences which currently include young professionals, students, children, and groups.</li>
<li>Oversee Box Office process for daily reconciliation and additional reporting for Finance using the Adyen system including resolving discrepancies and chargebacks. Liaise with Finance on annual Audit as needed.</li>
<li>Work with VP of Marketing and Communications to review and analyze data, offer sales summaries along with reports. Respond to requests for additional reports as needed.</li>
<li>Oversee and adhere to annual Box Office budget for staffing and supplies.</li>
</ul>
Supervise:
<ul>
<li>Ticketing Operations Manager (TOM) and additional part-time Box Office team members as needed.</li>
<li>Oversee TOM in ticketing operations including training of staff and all back-end ticketing operations as part of TOM job description.</li>
<li>Ensure quality control and continually elevate performance of team members.</li>
</ul>
Front of House:
<ul>
<li>Lead or oversee scheduling staff for concert duty</li>
<li>Liaise with concert venues for all aspects of ticketing, walk-up sales, Symphony Hall meals</li>
<li>Ensure merchandise ordered for online and onsite Shop</li>
<li>Oversee concert prep including assembling printed materials and any equipment needed for concerts ensuring optimal pre-and post-concert operations.</li>
<li>Oversee TOM in training and preparation of staff for all roles associated with concert duty.</li>
</ul>
Patron Experience:
<ul>
<li>Foster exceptional patron experience across the organization.</li>
<li>Develop a patron experience training plan for the organization and execute it.</li>
<li>Respond to patron questions and patron service issues including tickets sales, exchanges, parking and database software issues.</li>
<li>Suggest policies and approaches to our partners and consultants including the BSO, garage staff and freelance ushers.</li>
<li>Respond to VIP requests; liaise with Development Department and Executive Leadership to ensure customized service is provided to key constituents as requested.</li>
</ul>
Position Requirements:
<ul>
<li>Knowledge of CRM Tessitura / TNEW (or equivalent) required. Additional training will be provided.</li>
<li>Evening and weekend work is required along with availability to work onsite at approximately half H+H concerts including HHYC. For 2025 - 2026 season approximately 12 weekends per year.</li>
<li>2+ years Box Office experience or equivalent and 5+ years Manager level professional experience.</li>
<li>Supervisory experience required.</li>
<li>Appreciation of Classical or Baroque music. Knowledge preferred.</li>
<li>Superior written and verbal communication skills, a "people-person."</li>
<li>Detail oriented and highly accurate.</li>
<li>Ability to transition from one task to another while maintaining priorities and meeting deadlines and changes in market conditions.</li>
<li>Ability to thrive in a fast-paced multi-faceted live arts environment.</li>
<li>Superior technology, data analysis and financial skills.</li>
<li>Send of humor appreciated. Solution driven.</li>
<li>Valid Drivers License and willingness to operate H+H van.</li>
<li>Bachelor Degree required. Advanced degree preferred.</li>
<li>Proficiency with Microsoft Office</li>
<li> Position requires occasional lifting of boxes and print materials, loading and unloading a vehicle and repetitive use of a computer.</li>
</ul>
Schedule
This position is currently hybrid, requiring two days in the office and three days remote. The schedule may change at any time. H+H is looking for new office space by late summer 2026 and a variety of work environments are under consideration.
A flexible work schedule if offered as evening and weekend work is a requirement of this position. On concert weekends, a late start is offered on Fridays or the day before the concert and the day following the last concert in the series.
Summer Schedule 2025 includes a four-day work week with nine Friday closures and fully-remote.
Compensation: $70k-$80k
About H+H
H+H is a dynamic Classical and Baroque music organization encompassing the H+H Orchestra and
Chorus and the Handel and Haydn Youth Choruses (HHYC). H+H has been sharing the gift of live music for over 210 years, longer than any other performing arts institution in the United States.
We are constantly evolving and improving processes and programs to deliver live music and learning
experiences at the highest level in a fun, dynamic, forward-thinking environment.
Handel and Haydn Society is committed to diversity, equity, and inclusion, and we aspire to build a diverse staff team and community, including groups that are traditionally underrepresented. Statistics show that underrepresented groups apply to jobs only if they meet 100% of the qualifications. H+H appreciates different personal and professional experiences and encourages you to apply, even if you do not meet all the listed qualifications. We look forward to reviewing your application.
 Job Posted by ApplicantPro

Director of Patron Experience

<h3>Job Description</h3>
Job Description
 
Client Services – Technical Support Agent
<ul>
<li>Remote Technical Support Role – Shift Differential - 2nd Shifts Available </li>
<li>Afterhours/Overnight/Weekend shifts Available </li>
</ul>
Job Summary:
This Support Agent Role serves as a liaison between our company and our clients by handling technical support-related customer service calls. This role also handles any and all customer service requests and service tickets. This position is also responsible for triaging technical issues with our clients, working quickly to identify the issue, and providing viable resolutions that meet the needs of our clients with an emphasis on world class service. Another key aspect of this role is handling afterhours any chat messages or service requests via the chat message board software platform.
What You will Find at Talus Payment
<ul>
<li>Competitive pay with quarterly bonus opportunities (based on performance) </li>
<li>Outstanding health, wellness, and insurance benefits</li>
<li>Genuine opportunities for growth and career advancement</li>
<li>Paid time off and holidays</li>
<li>A culture committed to inclusion and diversity</li>
</ul>
Successful Candidates-We are Seeking
<ul>
<li>You have a minimum of 2+ years of professional work experience interacting with clients.</li>
<li>You are passionate about working for a company that ensures a high standard of service.</li>
<li>Previous Support roles in customer service/technical support roles within a call center</li>
<li>Inbound/outbound call center experience</li>
<li>Bi-Lingual (Spanish) highly desirable</li>
<li>Previous Payment Support/Merchant experience a plus</li>
<li>Outstanding verbal and written communication skills</li>
<li>Ability to prioritize and multitask in a fast-paced environment.</li>
</ul>
The Skills to Succeed
<ul>
<li>Strong &amp; professional communication skills in all types and channels of support</li>
<li>You enjoy delighting customers by providing exceptional world-class service.</li>
<li>You possess strong listening skills and strive to exceed daily performance expectations.</li>
<li>Able to multiple task time sensitive interactions to ensure satisfaction.</li>
<li>Enjoy working in a collaborative team-oriented environment.</li>
<li>Previous working knowledge of software platforms and soft phone systems</li>
<li>Open to improvement and change to ensure we provide exceptional service. </li>
<li>Able to maintain the highest level of professionalism, personal accountability and follow through to ensure client satisfaction. </li>
</ul>
Key Responsibilities
<ul>
<li>The Technical Support Agent is frontline support for clients requesting technical assistance.</li>
<li>They are responsible for handling questions, requests and troubleshooting all inbound calls/ticket types.</li>
<li>Professionally handle volume of incoming requests via various support channels from clients</li>
<li>Verify client’s information, access their account, triage, and assist clients with time sensitive requests to ensure one call resolution.</li>
<li>During defined time frames the support agents will access, respond, and address any messages via the Chat message board and software application.</li>
<li>Handle any customer service inbound calls, emails messages and service tickets that are sent during core hours via the Omni channel telephony platform and CRM software platform</li>
<li>Utilize software systems to analyze and trouble shoot the customer’s situation to ensure client satisfaction. </li>
<li>Handle client requests or service calls on a timely basis with an emphasis on overall quality.</li>
<li>Assume responsibility for customer satisfaction as part of a collaborative, dedicated customer centric processes which pro-actively resolves all customer issues.</li>
<li>Ensure all open cases/tickets are updated, assigned, and closed before the end of shift.</li>
<li>Understand and adhere to company and departmental policies and procedures. </li>
<li>Adherence to key performance metrics and quality assurance standards</li>
<li>Maintain a working knowledge of company related product information.</li>
<li>Maintain regular and punctual attendance and consistent schedule adherence.</li>
<li>Ensure complete accurate proper documentation on all interactions to ensure compliance.</li>
<li>Impeccable phone etiquette when interacting with both internal and external clients.</li>
<li>Must have proven track record of successful team participation as well as ability to work independently and be self-starter/self-sufficient at various time frames.</li>
<li>Ability to thoroughly research, identify issues, address &amp; rectify any obstacles</li>
<li>Provide successful customer centric support and timely solutions during all interactions with an emphasis on one call/interaction resolution.</li>
</ul>
Benefits: 
• Full suite of Health Benefits 
• 401k with Company Match 
• Casual dress environment 
Company Description:
Talus is a technology-driven payment processing company that puts client success above all else. While Talus stays ahead of the technology curve by providing products and services that help merchants run their business more profitably, it's the support and education our clients receive from Talus that separates Talus from the average payment processor. Recently injected with a substantial amount of investment capital, Talus is looking to go head-to-head with some of the top payment processors in the United States in areas of technology, brand recognition, and marketing. We're looking for the top 1% to help us get there.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk and hear. The employee is frequently required to sit for extended periods of time and tolerate unpredictable work hours. The employee is frequently required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to focus. In addition, the job requires employees to have the ability to hear and communication to customers and co-workers throughout the day for extended periods. 
Mental Requirements:
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job; work and deadlines may impose pressure on a routine and frequent basis, substantive contacts with people in stressful situations, delicacy and unpredictability of contacts routinely may create significant/constant stress. 
Talus is an EO Employer – Veterans/Disabled and other protected categories
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
This description reflects managements’ assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned.

CS - TSR I

<h3>Job Description</h3>
Job DescriptionSalary: $112,000 - $115,000 
Position Location: Wright Patterson AFB, OH 
 
Makai is seeking an Application Support Specialist to support the Advanced Framework for Simulation, Integration, and Modeling (AFSIM) Model Management Office (MMO) contract. Your career at Makai enables the AFSIM MMO to fulfill its mission to provide U.S. Department of Defense (DoD) acquisition, operations analysis, and research and engineering communities with an ever-expanding toolset to ease scenario and model creation, strengthen analytical conclusions, and enrich virtual wargaming experiences. As a member of our team, you will support the corporate and customer mission to provide application support services for AFSIM MMO.
Essential Duties and Responsibilities
 
- Provide subject matter or domain experts to advise or assist the MMO on the use of MMO products or services for Operations Research (OR)
- Advise or assist the MMO when communicating with key stakeholders to include sponsors, users, working groups, or communities of interest on product capabilities or methodologies to conduct OR in support of evidence-based decision making
- Advise or assist the MMO in the development of engagement threads, mission threads, and baseline scenarios that illustrate all-domain model integration and analysis
- Coordinate with community users, stakeholders, and product managers/owners to identify appropriate analysis measures, output formats, and digital workflows that derive mission engineering evidence, enhance V&amp;V confidence, and convey analytical risk
- Support product development by researching and providing authoritative sources of data to support model development and validation.
- Advise or assist the MMO to implement effective and responsive governance processes. Processes should promote community-informed practices and encourage contribution from a variety of sources to include Government programs, industry partners, and end-users.
- Provide key stakeholders with awareness of analysis tool development plans and progress.
- Advise or assist the MMO to manage stakeholder expectations and ensure continued alignment with product vision and strategy to include addressing capabilities and limitations of MMO products related to statistical decision making.
- Drive stakeholder feedback to product backlog(s) to ensure responsive development priorities
 
Desired Skills/Competencies
 
- 5 - 10 years' experience
- Outstanding communication skills
- Well Organized
- Subject Matter Expert (SME) in simulation, integration and modeling
- Experience working with senior leadership
- Ability to initiate engagements with user stakeholders on a regular basis through established working groups or communities of interest
- Understanding of authoritative sources include, but are not limited to, Joint/Service doctrine documents, the Uniform Joint Task List (UJTL), joint planning documents, employment guides (TTPs), technical orders, and program offices
- Ability to harmonize governance practices with enterprise (DoD, DAF, AFMC, and/or AFRL) requirement management systems or governance bodies, and assist on issues of classification, releasability, marking compliance and data mobility
 
Degree/Education and Training Requirements
 
- Bachelor's degree in Operations Research
 
Working Conditions
 - Required to sit for extended periods of time and maintain focus - Travel Requirement: 30% Security Clearance - A Secret Clearance is required for this position Estimated Compensation $112,000 - $115,000 Individual salaries are determined by a variety of factors including but not limited to employee's experience, skills, education, industry, location, company size, and overall market demand. General Description of Benefits and Other Compensation to be Offered: 11 Federal Holidays with Pay Vacation (Personal/sick leave) Medical, Dental, Vision Wellness Participation Weight Loss Reimbursement Health Care Flex Spending Short Term/Long Term Disability Simple IRA (Savings Incentive Match Plan) Basic Life Insurance Tuition Assistance Program Employee Assistance Program (EAP) Other Paid Absences Professional Memberships Overtime Pay Flexible Spending Account (FSA)
 
This position is expected to pay $112,000 - $115,000 annually; depending on experience, education, and any certifications that are directly related to the position.
 
As an EOE/AA employer, Makai, LLC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

AFSIM AMMO Application Support Specialist

<h3>Job Description</h3>
Job Description
About AHA

For over 34 years, AHA has successfully worked with owners, operators, Fortune 500 companies, Ivy League schools, top real estate developers and award-winning architects. They have relied on our passionate team of experts to deliver more than 500 million square feet of high-performance facilities throughout the U.S.
 We are Consultants and Advisors first, focusing on clients’ vision and success during and beyond the project. Our services range far beyond MEP design. From strategic concept development to first class, innovation design…beyond engineering.
The Position
Are you interested in joining a smaller, flexible firm where you have an immediate impact with the chance to work on a wide variety of projects? AHA also provides a “Path to Partnership” program outlining all steps and expectations for anyone in the company looking to take the next steps in their career. We are looking for individuals with passion and commitment to their job responsibilities and capacity to mentor and grow the junior talent surrounding them.
 The Sr. Project Engineer (HVAC) will play a pivotal role in overseeing and managing HVAC projects from conception to completion, ensuring that all work is executed to the highest standards of quality and efficiency. This position requires a deep understanding of HVAC systems, project management principles, and the ability to collaborate effectively with various stakeholders, including clients, contractors, and team members. The successful candidate will be responsible for developing project plans, managing budgets, and ensuring compliance with industry regulations and safety standards. Additionally, this role involves troubleshooting and resolving technical issues that may arise during the project lifecycle. Ultimately, the Sr. Project Engineer will contribute to the successful delivery of projects that enhance client satisfaction and drive business growth.
Design (45%)
<ul>
<li>Develop and design the layout for HVAC distribution systems and equipment selection based upon client’s scope of work</li>
<li>Produce complicated sketches and system schematics for complicated engineering designs, evaluations, and planning of mechanical systems</li>
<li>Perform Load/ Energy / Heating calculations</li>
<li>Write / edit projects specifications, reports, other</li>
<li>Conduct existing building surveys and documentation for existing HVAC systems</li>
</ul>
<ul>
<li>Consult with other Engineers, prepare engineering studies and schematic design for new systems, and analyze operation of existing systems</li>
</ul>
<ul>
<li>Maintain current knowledge of building codes and ability to come up with alternatives to building code exceptions</li>
<li>Provide construction admin services</li>
<li>Client interaction with contractors, clients, and equipment suppliers to ensure adherence to timelines and budgets</li>
</ul>
Project Management (30%)
<ul>
<li>Manage projects across a multidisciplinary team, including tracking all aspects of the project, identifying needs, changes to fees/ project budget and facilitating quality products on time</li>
<li>Communicate visible and up-to-date information about team progress </li>
<li>Facilitate team meetings, brainstorming and decision-making around all aspects of the project</li>
<li>Identify and helping to mitigate risks to projects’ success</li>
<li>Serve as key point of contact for stakeholders during project</li>
<li>Maintain updated written standard operating procedures, including regular meeting notes and project documentation</li>
</ul>
Mentor (25%)
<ul>
<li>Develop junior drafter and designers</li>
<li>Participate and contribute to a team effort, exchanging ideas and recommending improvements</li>
</ul>
Position Qualifications (Required)

<ul>
<li>Bachelor’s degree (BSME or BSMET) in Mechanical Engineering or a related field or equivalent technical training/certification</li>
<li>Minimum five years’ experience in designing HVAC systems in buildings and managing projects</li>
<li>Professional Engineer license </li>
<li>Advanced knowledge of mechanical systems concepts and design</li>
<li>Intermediate use and understanding of AutoCAD </li>
<li>Ability to read blueprints, schematics, and engineering drawings</li>
<li>High degree of analytical skill and ability</li>
<li>Good communication skills – written and verbal</li>
<li>Good delegation and mentoring skills</li>
<li>Proficiency in HVAC design software and project management tools.</li>
<li>Strong understanding of building codes, regulations, and safety standards.</li>
</ul>
Position Qualifications (Preferred)

<ul>
<li>Professional Engineer (PE) license.</li>
<li>LEED certification/experience a plus</li>
<li>Minimum eight years’ experience in designing HVAC systems in hospitals, labs, universities, critical mission, and office buildings</li>
<li>Mentoring and developing teams</li>
<li>Experience with design software and Revit - Building Information Modeling (BIM) technology.</li>
<li>Proficient in MS Office Suite, including advanced Excel skills and use of Microsoft Office Teams</li>
<li>Experience with energy-efficient HVAC systems and sustainable design practices.</li>
<li>Project Management Professional (PMP) certification or formal training</li>
</ul>
Why AHA?
Work in a smaller, flexible department where you have immediate impact
<ul>
<li>Full benefits, including health, dental, vision, life, and disability, ESOP and student debt repayment</li>
<li>Paid holidays, vacation/sick time, and parental and medical leave</li>
<li>Annual 401(k) contribution by the firm</li>
<li>Transparent “Path to Partnership” Program</li>
<li>Professional development and tuition / certifications reimbursement</li>
<li>Most of our employees are with us for more than 20 years!</li>
<li>Opportunity to wear a lot of hats and be exposed to different tasks</li>
<li>Flexible work schedules, including early Fridays year-round</li>
</ul>
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Staffing Firms Notice – AHA does not accept resumes from staffing firms unless there is an agreement in place – please refer to AHA website.

Sr. Project Engineer (HVAC)

<h3>Job Description</h3>
Job Description
Empower your Future at the Nation’s Largest Independent Electrical Distributor!
 At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M+ in inventory, and the power of 2,000+ dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.
Wiedenbach Brown, an affiliate of USESI, is a leading nationwide supplier of commercial lighting products and services. We pride ourselves on the experience and expertise that has been established in our 100+ years as a lighting supply company. The WB team approaches each day with a passion and vigor to offer this experience and expertise in a manner that delivers the very best client experience in the lighting industry.
Wiedenbach Brown is looking for a motivated and enthusiastic Project Coordinator to join our team.
Position type: Full-time, Remote
Key Responsibilities:
The Project Coordinator plays a support role in the overall success of Wiedenbach Brown’s project business. Responsibilities include but are not limited to:
<ul>
<li>Assist multiple project managers working to deliver lighting and controls on-time, on-budget, as-specified</li>
<li>Effectively coordinate competing priorities and deadlines</li>
<li>Lead administrative project-related tasks, included but not limited to creating purchase orders, submittals, status reports and operations manuals</li>
<li>Create job folders and organize job files</li>
<li>Review and analyze electrical lighting plans</li>
<li>Work with vendors to obtain shipping dates, tracking numbers and notes on open shipments; enter information into database per WB reporting protocol, notating and communicating ship dates that place project at risk</li>
<li>Resolve billing matters swiftly</li>
<li>Collaborate with internal accounting, purchasing, sales, and warehouse teams</li>
<li>Ensure timely and accurate communication with all project stakeholders</li>
<li>Learn about lighting on a continual basis</li>
<li>Other responsibilities may evolve over time</li>
</ul>
Skills &amp; Qualifications:
To perform this job successfully, an individual must be able to perform the essential duties acceptably. The requirements below are representative of the knowledge, skill, and/or ability required.
<ul>
<li>Exceptional organizational skills and attention to detail</li>
<li>Ability to prioritize and manage tasks for multiple on-going projects</li>
<li>Strong Microsoft Office skills (Outlook, Excel, Word)</li>
<li>Excellent English communication skills, both written and verbal. Must be able to concisely exchange detailed information with co-workers, clients and vendors</li>
<li>Customer-service oriented and able to communicate with clients in a positive and professional manner</li>
<li>Team player who strives for continuous improvement</li>
<li>Willing to learn new software(s) and adapt to new processes</li>
<li>Excels at operating in a fast-paced environment</li>
<li>Interested in a long-term career at WB</li>
<li>Lighting experience (preferred but not required)</li>
<li>College degree (preferred but not required)</li>
</ul>
Benefits:
At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees! 
 Full-time employees are eligible for the following comprehensive benefit plan: 
<ul>
<li>Medical, Dental, Vision, Rx coverage </li>
<li>Paid Parental Leave</li>
<li>TeleMedicine </li>
<li>Matching 401(k) </li>
<li>Company-paid Life Insurance + (AD&amp;D) </li>
<li>Supplemental Life Insurance </li>
<li>Short and Long Term Disability </li>
<li>Flexible Spending Accounts </li>
<li>Employee Assistance Program (EAP) </li>
<li>Choice of Voluntary Benefits including identity theft </li>
</ul>
It is the policy of USESI and its affiliates to consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status.
USESI is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, please contact the Human Resources department.

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