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<h3>Job Description</h3>
FULL TIME ONLY (NO C2C)
 
Role : Performance Tester 
Location : Merrimack, NH and Boston, MA
 
Required Skills:
<ul>
<li>E2E testing gap</li>
<li>Java – creating test scripts from scratch</li>
<li>Linux – shell scripting</li>
<li>JMeter</li>
<li>LoadRunner</li>
</ul>

Performance Tester

<h3>Job Description</h3>
Job Description
Organized &amp; manages time efficiently. Ability to coach employees while maintaining their self-esteem. Positive, optimistic outlook.
About our company: now 100% employee-owned with a successful 75-year history, Littleton Coin Company is one of the largest direct response companies in the nation to sell coins, paper money and supplies to enthusiastic collectors. We are also one of the largest employers in Northern New Hampshire. We offer competitive pay and great benefits, including a 401(k) plan with up to 6% match, Employee Stock Ownership Plan, onsite wellness programs and a friendly, pleasant work environment. Position is located at company headquarters in Littleton, NH.
As a key member of our busy Incoming Order Fulfillment team, you’ll maintain our Quality Control program and assess the progress and performance of trainees. Primary responsibilities include:
<ul>
<li>Creating an environment that aids the success of the adult learner</li>
<li>Giving feedback to Trainers and Manager about progress</li>
<li>Recommending remedial action when needed</li>
<li>Provides progress feedback to both trainee and supervisor</li>
<li>Coaching employees while maintaining their self-esteem</li>
<li>Reviewing procedures and recommend improvements</li>
<li>Maintaining confidentiality at all times</li>
<li>Participate in the development and delivery of presentations and communication to staff</li>
<li>Participates with the development of training outlines and written lesson plans</li>
<li>Participate in guideline maintenance. Maintain consistent guidelines with other departments.</li>
</ul>
Qualified applicant will have:
<ul>
<li>2 year college degree or equivalent</li>
<li>Completion of Train the Trainer Training (will provide)</li>
<li>Proficient on AS400 computer system (will provide)</li>
<li>Strong interpersonal and coaching skills</li>
<li>Skilled in time management and problem solving</li>
<li>Ability to tolerate ambiguity and interruptions</li>
<li>Ability to interpret customer communication accurately</li>
</ul>

Quality Assurance Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $60,000+ Per Year 
About Back Bay Networks:
 
Back Bay Networks is a dynamic and growing Managed Services Provider (MSP) committed to delivering exceptional IT support and solutions to our diverse client base in the Dover, New Hampshire area and beyond. We pride ourselves on our proactive approach, technical expertise, and dedication to fostering strong client relationships. Join our supportive team and play a key role in empowering our clients through reliable and efficient technology.
 
Position Overview:
 
As a Mid-Tier IT Specialist at Back Bay Networks, you will contribute to our service delivery team, providing our clients with comprehensive technical support and proactive solutions. You will serve as a primary point of contact for various IT needs, including system implementation, user support, and issue resolution across both Windows and macOS environments. This role requires a strong blend of technical proficiency, problem-solving skills, and a commitment to delivering outstanding customer service, both remotely and on-site.
 
Responsibilities:
 
<ul>
<li>Provide expert-level end-user support for installing, configuring, and effectively utilizing various software and hardware solutions across macOS and Windows operating systems.</li>
<li>Independently troubleshoot and resolve a wide range of technical issues efficiently and effectively via phone, email, and remote access tools, escalating complex problems to senior team members when necessary.</li>
<li>Perform on-site diagnostics, repair, and maintenance for client IT infrastructure when remote resolution is not feasible, ensuring minimal disruption to their operations.</li>
<li>Maintain a deep and current understanding of the technologies and services offered by Back Bay Networks to provide informed and accurate solutions to client inquiries.</li>
<li>Accurately and thoroughly document all customer interactions, troubleshooting steps, and resolutions within our ticketing system, contributing to our knowledge base.</li>
<li>Administer and support client environments leveraging Windows Server (2012-2022), Active Directory, Microsoft Exchange, and Microsoft 365, including user management, security configurations, and essential maintenance.</li>
<li>Proactively communicate customer concerns, recurring issues, and potential service improvements to relevant internal teams to enhance service delivery.</li>
<li>Assist with technical aspects of pre-sales activities, including solution demonstrations and scope definition, as well as the on-site implementation and training of new technologies for clients.</li>
<li>Maintain organized digital and physical file systems, correspondence, and client records in accordance with company policies.</li>
</ul>
Job Requirements:
<ul>
<li>Minimum of 3-5 years of progressive hands-on IT experience, with a demonstrable track record supporting diverse client environments.</li>
<li>Solid expertise in managing and troubleshooting Windows Server environments (2012-2022), Active Directory (user and group management, GPOs), Windows client operating systems, and macOS in a business setting.</li>
<li>Proven ability to diagnose and resolve networking issues, including basic firewall configuration and troubleshooting (e.g., understanding of ports, protocols).</li>
<li>Experience with various backup and recovery technologies and strategies.</li>
<li>Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.</li>
<li>Strong analytical and problem-solving skills, with the capacity to manage multiple priorities and tasks effectively in a dynamic environment.</li>
<li>Familiarity with email systems such as Microsoft Exchange and Microsoft 365 administration.</li>
<li>Must successfully pass a background check.</li>
<li>Must reside within a 1-hour driving radius of our Dover, NH office to facilitate timely on-site support.</li>
</ul>
Preferred Skills and Experience (Not Required):
<ul>
<li>ITSM certifications (ITIL Foundation or higher).</li>
<li>Project Management fundamentals or certifications (e.g., CAPM).</li>
<li>Networking certifications (e.g., CompTIA Network+, Cisco CCNA).</li>
<li>Security certifications (e.g., CompTIA Security+, CompTIA CySA+).</li>
<li>Cloud platform experience and/or certifications (e.g., Microsoft Azure Fundamentals, AWS Certified Cloud Practitioner).</li>
<li>Prior experience working for a Managed Services Provider (MSP).</li>
<li>Hands-on experience with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools.</li>
<li>Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified: Modern Desktop Administrator Associate). </li>
</ul>
Join Our Team!
 
We encourage you to apply if you are a highly motivated and skilled IT professional looking for a challenging and rewarding opportunity to grow your career with a supportive and forward-thinking MSP! We value collaboration, continuous learning, and a commitment to exceeding client expectations.

IT Specialist

<h3>Job Description</h3>
Job Description
About Safety Net Access:
Since 2001, Safety NetAccess has been designing, building, and supporting networks for hospitality, multifamily, assisted living, resorts, and other public properties. Family-owned, we have grown from a two-man startup to one of the country’s most reliable and trusted partners. Along the way, we have been certified by most major hotel brands, and remain in the top echelon of providers certified to deploy within Marriott’s rigorous GPNS program and Hilton’s Stay Connected program, where we consistently rank as a top-performing partner every year. Safety NetAccess’ network design services, installation teams, and support services are OEM’d by the largest supplier to the assisted living industry for networking design.
Today, Safety NetAccess is deployed in 4,000+ venues providing millions of authentications daily, and while we are proud of our growth and the distinctions received, what truly excites us is thinking about the millions of users who have had a flawless experience with our networks.
 
Job Summary:
The IT Director is the key person responsible for all the software, systems, employee technology and data security within the company. This includes responsibility for ensuring that all systems are operational and meeting the needs of all departments and making their jobs as efficient as possible. The role will encompass systems selection, maintenance of integrations, and lifecycle management. The security element includes the responsibility for ensuring that all systems are secure, data and security policies are kept up to date and are implemented to the highest standards of compliance and protect against security threats such as virus attacks, data breaches, and cyber-criminal activities. 
Supervisory Responsibilities:
<ul>
<li>Small team of IT specialists: IT &amp; Security Administrator, Business Analyst, and Data Analyst</li>
</ul>
Duties/Responsibilities:
<ul>
<li>System and software maintenance</li>
<li>Employee technology support including IT onboarding procedures.</li>
<li>Enabling workflows, integrations, and automations.</li>
<li>Research new solutions to meet new company needs. </li>
<li>IT risk analysis &amp; threat assessment.</li>
<li>IT vendor management includes contract negotiations and security reviews.</li>
<li>Budgeting for hardware and software and systems maintenance.</li>
<li>Respond to customer security audits. </li>
<li>Manage employee security training program. </li>
<li>Mange penetration testing and vulnerability assessments. </li>
<li>Respond to security incidents. </li>
<li>Spearhead the company's IT security strategy (hardware, software, policy) and make sure necessary activities are undertaken by the appropriate departments. </li>
<li>Develop the best practices for all aspects of data security, including physical, network, database, and application. </li>
<li>Review and approve all technical designs and implementation plans to ensure compliance.</li>
</ul>
 
Required Skills/Abilities: 
<ul>
<li>Proficient with Microsoft Office, MicroSoft Entra and related enterprise IT services.</li>
<li>Experience with VMs, Windows, SaaS-based ERP systems and CRM applications.</li>
<li>Knowledge of SOC 1 &amp; 2 compliance.</li>
<li>Strong understanding of network technologies.</li>
<li>ISACA CISM Certification or other security certifications preferred.</li>
<li>Excellent communication skills for non-technical users and all levels of the organization</li>
<li>Ability to manage projects within budget and timeframe.</li>
<li>Manage a cross-functional team, mentor, provide direction, and set priorities.</li>
<li>Complete annual performance evaluations.</li>
</ul>
 
Education and Experience:
<ul>
<li>BS in Computer Science or equivalent work experience.</li>
<li>Minimum of 8-10 years’ experience as a manager or Director of IT in dynamic, mid-sized organization.</li>
</ul>
 
Physical Requirements: 
<ul>
<li>Ability to lift 50lbs of computer equipment.</li>
<li>Ability to sit at a computer for extended times and stand within a typical office environment </li>
</ul>
 
Additional Requirements:
<ul>
<li>Reliable commuting distance to assigned work location.</li>
<li>Occasional travel to Boston datacenter via automobile.</li>
<li>Available for off-hours support, as required.</li>
<li>Must work in the Westwood office.</li>
</ul>

IT Director

<h3>Job Description</h3>
Job Description
Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. 
Berxi is the Small Commercial team within BHSI. We’re all about driving digital innovation in the Small Commercial Insurance space and are focused on leveraging technology to make insurance simple and affordable for professionals and small businesses. If you constantly strive for excellence and want to work with a collaborative, fast paced and energetic team – then Berxi is for you.
We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?
Learn more about our unique culture and history. 

Job Opportunity: 
Berxi has an exciting opportunity for a Senior DevOps Engineer to join its Platform Engineering team in Boston, MA, driving the design, automation, and scaling of our cloud-native platform infrastructure that powers our direct-to-consumer digital insurance products. As a hands-on technical leader, you will own and advance our platform capabilities, including CI/CD pipelines, infrastructure automation, observability, and testing frameworks. You will design and optimize automated delivery processes, enabling frequent, safe, and reliable deployments across all environments. Leveraging your deep expertise in AWS, container orchestration, and modern DevOps practices, you’ll help deliver a secure, scalable, and highly available platform foundation. The ideal candidate will anticipate and eliminate delivery bottlenecks, implement performance-driven, security-focused solutions, integrate SRE and DevSecOps best practices, and mentor engineering teams to accelerate delivery and enhance platform reliability.

Duties and Responsibilities:
<ul>
<li>Collaborate with engineering, QA, and platform teams to automate and improve cloud-native development workflows, enhance CI/CD pipelines, and increase release frequency to accelerate speed-to-market in an AWS environment.</li>
<li>Evaluate, select, deploy, and manage cloud-native CI/CD and DevOps tooling, ensuring scalability, resilience, and alignment with modern container orchestration (ECS/Kubernetes) practices.</li>
<li>Design and implement Infrastructure as Code (Terraform/CloudFormation) to provision and manage scalable, fault-tolerant AWS infrastructure, including networking, compute, and serverless components.</li>
<li>Enhance existing packaging, build, and deployment processes, introducing containerized workflows and automated environment provisioning to support engineering growth and platform scaling.</li>
<li>Develop and maintain comprehensive documentation for installation, upgrades, and operational procedures to ensure consistent deployments and effective knowledge sharing.</li>
<li>Maintain and optimize AWS-based infrastructure and cloud-native applications, assisting development teams with infrastructure-related debugging, performance tuning, and issue resolution.</li>
<li>Partner with cross-functional teams to enforce DevOps, cloud architecture, and security best practices, ensuring system-wide reliability and observability.</li>
<li>Participate in architecture and design discussions, providing DevOps leadership and input to guide platform scalability and modernization.</li>
<li>Champion automation-first and DevSecOps practices, integrating security scanning, compliance checks, and automated remediation into CI/CD pipelines.</li>
<li>Drive Site Reliability Engineering (SRE) practices, defining and monitoring SLIs, SLOs, and error budgets, while improving automated incident response and system reliability.</li>
<li>Implement and manage cloud security and cybersecurity measures, including continuous vulnerability assessments, IAM governance, and proactive risk mitigation strategies.</li>
<li>Monitor and analyze service performance, inter-service communications, cloud infrastructure health, customer experience, and operational KPIs, ensuring optimal reliability and cost efficiency.</li>
<li>Provide regular status reporting and metrics to leadership and stakeholders for visibility into platform stability and delivery performance.</li>
<li>Mentor and guide junior engineers, fostering a cloud-native DevOps culture of automation, continuous learning, and operational excellence.</li>
</ul>

Qualifications, Skills and Experience:
<ul>
<li>Bachelor’s degree or equivalent work experience</li>
<li>Proven experience working with Linux-based production infrastructure.</li>
<li>Expertise in designing, provisioning, and managing AWS cloud infrastructure using Infrastructure as Code (Terraform/CloudFormation).</li>
<li>Strong background in networking, security, and hands-on experience with server-based and serverless AWS services (CloudFront, S3, Lambda, DynamoDB, RDS, ECS, Fargate, SNS, SQS).</li>
<li>Proficiency with modern CI/CD pipeline tools (GitHub Actions, CircleCI, or similar) to enable automated, frequent, and reliable deployments.</li>
<li>Hands-on experience with cloud-native logging, monitoring, and observability tools (Datadog, Prometheus, ELK, or equivalent).</li>
<li>Excellent oral and written communication skills with a collaborative mindset, adept at working with distributed engineering teams.</li>
<li>Strong problem-solving, troubleshooting, and documentation skills, with a proactive approach to preventing issues.</li>
<li>Deep understanding of high-availability architectures, fault tolerance, and modern IT operations for always-on services.</li>
<li>Solid knowledge of DevOps culture, Agile software delivery, and Site Reliability Engineering (SRE) principles.</li>
<li>Proficiency in at least one programming language (Go, Python, JavaScript, or Java) and familiarity with data serialization formats (JSON, YAML).</li>
<li>Experience configuring and managing SQL and NoSQL databases (PostgreSQL, MongoDB).</li>
<li>Working knowledge of various DevOps tools, open-source technologies, and exposure to multi-cloud environments.</li>
</ul>
BHSI Offers:
<ul>
<li>A competitive package and exciting growth opportunities for career-oriented teammates.</li>
<li>A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders.</li>
<li>A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.</li>
<li>Benefits that support your life and well-being, which include:</li>
</ul>
<ul>
<li>Comprehensive Health, Dental and Vision benefits</li>
<li>Disability Insurance (both short-term and long-term)</li>
<li>Life Insurance (for you and your family)</li>
<li>Accidental Death &amp; Dismemberment Insurance (for you and your family)</li>
<li>Flexible Spending Accounts</li>
<li>Health Reimbursement Account</li>
<li>Employee Assistance Program</li>
<li>Retirement Savings 401(k) Plan with Company Match</li>
<li>Generous holiday and Paid Time Off</li>
<li>Tuition Reimbursement</li>
<li>Paid Parental Leave</li>
</ul>
The base salary range for this position in Boston is $150,000 to $165,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates – both their capabilities and character – as demonstrated by our amazing culture.
NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

Senior DevOps Engineer, Berxi

<h3>Job Description</h3>
Job Description
At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.
Our Research Operations team helps turn ambition into reality by designing and executing human research studies that fuel our R&amp;D.
We are looking for a data engineer who wants to solve messy, real-world problems alongside research project managers and scientists. This is a 6-month, hands-on role for someone who thrives at the intersection of research, data, and operations—and wants to leave things working better than where they found them.
This role is ideal for someone who loves sprinting on complex problems, is comfortable working across silos, and wants to make an outsized impact in just six months.
This is a six month remote US role with a preference for candidates based on the East Coast.
We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.
 
What You’ll Do:
<ul>
<li>Build dashboards and visualization tools to give our operations team, scientists, and engineers visibility into our studies</li>
<li>Improve and monitor data quality—building tests, tracking pipeline performance, and tracking down the root cause of issues as they arise</li>
<li>Design, deploy, and maintain pipelines to ingest new data sources, such as from surveys and sensors in our human research studies, in collaboration with DevOps teams</li>
<li>Support our data migration to a new platform: contributing to software pilots, and modernizing ingestion and transformation pipelines to meet engineering best practices</li>
</ul>
What You’ll Walk Away With:
<ul>
<li>Experience working at the frontier of R&amp;D that spans health sensing, model development, and human research studies</li>
<li>An systems-level understanding of the data lifecycle, from data collection to algorithm development</li>
<li>Collaboration with world-class engineers and researchers in a fast-moving, mission-driven environment</li>
<li>The satisfaction of leaving behind cleaner systems, better tooling, and clearer visibility into Oura’s research portfolio</li>
</ul>
Requirements
We would love to have you on our team if you have:
<ul>
<li>5+ years of industry experience with data engineering tools (e.g. Github, Python, SQL, dbt, CDK, Dagster/Airflow/etc.) and cloud platforms (e.g. Snowflake, Databricks, Azure, AWS)</li>
<li>Track record of success data migrations or platform transitions</li>
<li>Comfort with building dashboards using tools like Tableau, Quicksight, or Hex</li>
<li>Fluency in storage and visualization of multi-modal time series data</li>
<li>Deep curiosity to dive into the details of human research studies</li>
<li>Is flexible with scheduling: comfortable with occasional global team calls outside normal business hours</li>
</ul>
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
<ul>
<li>Competitive salary </li>
<li>Health, dental, vision insurance, and mental health resources</li>
<li>An Oura Ring of your own </li>
<li>20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off</li>
<li>Paid sick leave </li>
</ul>
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
<ul>
<li>Region 1 $142,000 - $178,000</li>
<li>Region 2 $130,000 - $163,000</li>
<li>Region 3 $120,000 - $150,000</li>
</ul>
A recruiter can determine your zones/tiers based on your US location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:
<ul>
<li>Our jobs are listed only on the ŌURA Careers page and trusted job boards.</li>
<li>We will never ask for personal information like ID or payment for equipment upfront.</li>
<li>Official offers are sent through Docusign after a verbal offer, not via text or email.</li>
</ul>
Stay cautious and protect your personal details.
To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Data Engineer, Research Operations (Fixed Term)

<h3>Job Description</h3>
Job Description
About Sequel 
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel’s approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all.  Sequel’s flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management. &nbsp;
Job Overview 
Sequel’s Customer Contact Center is the pulse of our organization, serving customers 24/7 across their entire device journey. As a Technical Support Supervisor, you will play a crucial role in assisting pump users and their families with their twiist experience. Reporting to the Product Support leadership team, the successful candidate’s responsibilities will include building and leading a team, responding to technical support calls and emails, troubleshooting issues, and investigating concerns individually. &nbsp;
The following 2 shifts available:&nbsp;
<ul>
<li>8:00 PM – 4:30 AM EST Monday - Wednesday, noon – 8:30 PM EST Saturday and Sunday&nbsp;</li>
<li>8:00 PM – 4:30 AM EST Saturday - Wednesday</li>
</ul>
Job Responsibilities and Essential Duties
<ul>
<li>Supervise a group of Technical Product Support Specialists.&nbsp;&nbsp;</li>
<li>Assign tasks to and monitors the calls of Technical Product Support Specialists at regular intervals.&nbsp;</li>
<li>Assists in the onboarding and training of new Technical Product Support Specialists.  &nbsp;</li>
<li>Analyze call statistics and performance metrics.&nbsp;</li>
<li>Manage escalated calls and issues as needed; engage leadership as required.&nbsp;</li>
<li>Lead, inspire, and mentor the team to deliver best-in-class service.  &nbsp;</li>
<li>Foster a customer-centric culture focused on responsiveness and problem resolution.  &nbsp;</li>
<li>Provide effective coaching and motivation and insightful feedback.   &nbsp;</li>
<li>Lead the team to assure consistency of team quality audits and calibration of quality scoring within the team.  &nbsp;</li>
<li>Identify and implement process improvements that enhance customer experience.  &nbsp;</li>
<li>Maintain standard operating procedures for issue resolution and escalation.  &nbsp;</li>
<li>Ensures adherence to Regulatory, quality and accreditation standards. &nbsp;</li>
<li>Supports call queues during periods of lower staffing or high call volume. &nbsp;</li>
</ul>
Minimum Requirements
<ul>
<li>Bachelor's degree in health-related field preferred, or commensurate experience. &nbsp;</li>
<li>3+ years of experience in a fast-paced, high volume, FDA-regulated call center. &nbsp;</li>
<li>Previous leadership experience in a supervisory or managerial role preferred.&nbsp;</li>
<li>Medical device troubleshooting or product support experience required. &nbsp;</li>
<li>Experience with Automated Insulin Delivery (AID) systems strongly preferred.&nbsp;</li>
</ul>
Required Knowledge, Skills and Abilities
<ul>
<li>Effective verbal and written communication skills, enabling clear communication with customers via telephone, chat, text, and email. &nbsp;</li>
<li>Able to understand flow charts, technical information, and ability to use multiple applications at once. &nbsp;</li>
<li>Has been promoted or given special projects in a technical role. &nbsp;</li>
<li>Experience providing omni-channel remote support, particularly in a high volume, regulated environment.  &nbsp;</li>
<li>Skilled in using CRM tools; experience with Salesforce.com preferred. &nbsp;</li>
<li>Ability to provide technical information in an easy-to-understand manner. &nbsp;</li>
<li>Working knowledge of Microsoft Office applications. &nbsp;</li>
<li>Participates in on-call rotation and coverage during off-shift hours/weekends/holidays as required. &nbsp;</li>
<li>Position remotely based with potential travel for meetings but requires 1 week of travel for new hire training meeting at Sequel’s home office in Marlborough, MA.&nbsp;</li>
</ul>
Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. &nbsp;
At Sequel, we believe that when you thrive, we thrive. That’s why we’ve designed a benefits package that’s as thoughtful as it is generous. From day one, you’re automatically enrolled in our 401k plan—no waiting, no worries—with a 6% company match and 100% immediate vesting. We prioritize your well-being, especially for our employees and their families living with diabetes, with capped out-of-pocket insulin costs and GLP-1 coverage across all plans. With multiple medical plans through Aetna, including a 100% company-paid high deductible plan paired with employer HSA contributions, you can select what suits your needs. Additional benefits include vision and dental plans, employer-paid short-term disability, and voluntary options like accident and pet insurance.&nbsp;
Need time to relax and recharge? You’ll enjoy flexible PTO and generous paid holidays, all while being part of a culture that values hard work, fun, and support. We don’t just offer jobs—we offer careers that build futures. Join us, and let’s grow together!&nbsp;
Environmental/Safety/Physical Work Conditions &nbsp;
<ul>
<li>Ensures environmental consciousness and safe practices are exhibited in decisions &nbsp;</li>
<li>Use of computer and telephone equipment and other related office accessories/devices to complete assignments &nbsp;</li>
<li>May work extended hours during peak business cycles &nbsp;</li>
<li>Physical requirements such as lifting specific weights &nbsp;</li>
<li>Some travelling is expected &nbsp;</li>
</ul>
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Technical Product Support Supervisor - Med Device

<h3>Job Description</h3>
Job DescriptionCome make your mark with Watermark!🎖️&nbsp;FOUNDED BY USAF VETERANS&nbsp;in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. 🌎&nbsp;SUBJECT MATTER EXPERTS&nbsp;specializing in security and risk management. We’re intimately familiar with DOD security programs and mission requirements. ⭐&nbsp;OUR CORE VALUES&nbsp;drive every action we take as a company. We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do. 💲&nbsp;COMPETITIVE BENEFITS PACKAGE&nbsp;to address our employees’ physical, mental, emotional, and financial well-being. This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan.&nbsp; At Watermark, our people come first!&nbsp; &nbsp;Network/Systems Administrator II The primary function will be to organize, install, and support government organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems. This will also include helping architect, design and analyze network models. It will require participation in decisions about buying future hardware or software to upgrade organization’s infrastructure. This position might be called upon to provide technical support to computer users to help solve users’ problems. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.In this role you will…. 
<ul>
<li>Demonstrate the ability to operate under minimal supervision</li>
<li>Execute day to day management and operations of systems and networks</li>
<li>Manage COTS &amp; GOTS products to collect, display and remediate a variety of automated system security and system operations/performance functions and metrics.</li>
<li>Follow Operations and Maintenance (O&amp;M) checklists to maintain the service (daily, weekly, monthly, yearly O&amp;M checklists); build Tactics, Techniques and Processes (TTPs) and Standard Operating Processes (SOPs) associated with service checklists</li>
<li>Operate monitoring tools/capabilities with the enterprise security information and event management (SIEM) and create/tailor complex event alarms/rules and summary reports</li>
<li>Assist in analyzing technical risk, upon request, of emerging cybersecurity tools and processes</li>
<li>Work as part of a security incident response team as needed</li>
<li>Demonstrate working technical competency in one or more of the following supported platforms: Microsoft Windows Server, Red Hat Enterprise Linux servers, MS Hyper- V/VMWare/ESx/Xen Hypervisors, Enterprise networking/firewalls/intrusion detection/prevention systems, forensic analysis/vulnerability assessment, Group Policy management and configuration, Scripting, BMC Footprints, WSUS, Lumension, Bitlocker, SQL</li>
<li>Demonstrate working technical competency of one or more of the following: Server 2012, TomCat, IIS, Windows Server 2012r2/2016, Win 10, Red Hat 6.5, Microsoft Office Toolkits, SIEMs, Logrhythm, ACAS/Nessus/SCAP, mandatory/role-based access control concepts (e.g. SE Linux extensions to RHEL, PitBull, AppArmor, and Sentris), video teleconferencing/VOIP, Oracle/MS SQL database security, and Apache/IIS Web server security</li>
<li>Additional duties as assigned</li>
</ul>
Experience Requirements: 
<ul>
<li>3-5 years related experience</li>
</ul>
Education Requirements:
<ul>
<li>Bachelor’s degree in a related area or equivalent experience (4 years)</li>
</ul>
Certification Requirements:
<ul>
<li>Must meet position and certification requirements outlined in DoD Directive 8570.01-M&nbsp; Information Assurance Technician Level 2 within 6 months of the date of hire</li>
</ul>
 Security Clearance Requirements:
<ul>
<li>Top Secret Clearance with SCI Eligibility</li>
<li>Eligibility for access to Special Access Program Information</li>
<li>Willingness to submit to a Counterintelligence polygraph</li>
</ul>
Other Requirements: 
<ul>
<li>Thorough knowledge of Microsoft Windows desktop and server operating systems, Microsoft Exchange Server, and as needed RHEL operating systems administration and associated hardware</li>
<li>Working knowledge of CISCO network and switching and virtualization technologies</li>
<li>Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies</li>
<li>Must be familiar with DOD policy as it applied to implementing and executing system and network administration</li>
<li>Working knowledge and current relevant experience with PL2 and PL3 network environment systems</li>
<li>Experience providing technical support in a customer service role</li>
<li>Experience applying industry standards and best practices in an enterprise-level Windows system environment</li>
<li>Experience solving technical problems quickly and identifying opportunities to automate repetitive processes</li>
<li>Working knowledge of WSUs and/or YUM patch deployment methodologies</li>
<li>Must be able to regularly lift up to 50 lbs.</li>
<li>May require sedentary work at least 50% of the time</li>
<li>Reports to a physical location which occasionally requires the ability to traverse between buildings </li>
<li>Ability to manage stress with a high degree of maturity/professionalism</li>
<li>Demonstrated critical thinking and leadership skills and the ability to work well with others</li>
<li>Effective verbal and written communication skills</li>
</ul>
<ul>
<li>All Level I &amp; Level II positions - candidate should possess some Special Access Program (SAP) experience</li>
<li>All Level III positions -candidate should possess 2+ years of Special Access Program (SAP) experience&nbsp;</li>
</ul>
 The anticipated compensation range for this position&nbsp;is&nbsp;&nbsp;$91,811 - $122,590. Multiple considerations are taken into account when determining the final salary/hour rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor categories.&nbsp; Central to Watermark’s employment philosophy is the wellbeing of our employees which is why we offer a robust benefits package and wellness program alongside of annual base compensation. Watermark is an equal opportunity employer.&nbsp; All terms and conditions of employment are established without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws.
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Net/Sys Admin II - Network/System Administrator

<h3>Job Description</h3>
Job Description
Mooring Companies is a national U.S. fiber broadband network construction contractor operating in all states. Our clients build more than just networks; they connect communities to new valuable digital opportunities. Mooring supports clients by offering exceptional talent in the field. Our team&nbsp;allows for successfully completing every project starting from the first point of conception.
This includes engineering teams, distributors, and more than 400 qualified field crews with extensive experience across all ISP types and markets.
We are seeking an&nbsp;Installation Technician&nbsp;to join our team in&nbsp;Boston, MA. In this role you will complete installation of products and services, resolve and troubleshoot issues while connecting face-to-face with customers.
Why Mooring?
<ul>
<li>Ongoing Routes</li>
<li>Bi-Weekly Pay</li>
<li>100% company paid health insurance</li>
<li>Independent Work &amp; Team Collaboration</li>
<li>Career Development &amp; Advancement Opportunities.</li>
<li>Vehicle and Tools Provided</li>
</ul>
The Role
<ul>
<li>Completes installation of products and services</li>
<li>Resolves and troubleshoot issues</li>
<li>Connects face-to-face with customers; consulting, assisting and educating</li>
<li>Prioritizes, organizes and efficiently completes tasks to meet deadlines</li>
<li>Works independently</li>
<li>Works in a variety of environments; indoors, outdoors, tight spaces, elevated</li>
<li>Navigates a variety of terrains managing tools and equipment</li>
<li>Strives to provide the best customer experience every day</li>
</ul>
Requirements
<ul>
<li>At least 1 year of experience in cable/fiber installation</li>
<li>Excellent customer service, time management, problem-solving and troubleshooting skills</li>
<li>Ability to learn and operate testing equipment and software/programs</li>
<li>Ability to utilize hand tools, identify wire size/color and accurately utilize measuring devices</li>
<li>Ability to carry, climb, operate, and work upon an extension ladder (approximately 28 feet high and 75 pounds)</li>
<li>Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time</li>
<li>Ability to safely navigate various terrains, managing equipment and tools</li>
<li>A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role**</li>
<li>Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving</li>
<li>Passing of all client requirements (MVR, Background Check, Drug Screen)</li>
</ul>
Job Type: Full-time
Benefits:
<ul>
<li>Company truck</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>On-the-job training</li>
<li>Opportunities for advancement</li>
<li>Professional development assistance</li>
<li>Referral program</li>
</ul>
Application Question(s):
<ul>
<li>Have you worked specifically with FTTH installations for residential clients?</li>
<li>Have you previously completed work as a contractor or technician for Comcast or any other major telecom providers? If so, what type of projects did you handle?</li>
<li>What certifications do you hold related to fiber optics (e.g., FOA CFOT, ETA Fiber Optics Installer, OSHA)?</li>
<li>Are your certifications current?</li>
<li>Are you comfortable working both indoors and outdoors, sometimes in inclement weather, and do you have experience running fiber through different types of dwellings (single-family homes, apartments, etc.)?</li>
<li>Do you have reliable transportation, a valid driver’s license, and the ability to carry and use a ladder and other necessary equipment?</li>
</ul>
Experience:
<ul>
<li>Coax/Ethernet cable: 1 year (Required)</li>
<li>Aerial and underground fiber installations?: 1 year (Preferred)</li>
<li>Fiber optic loss testing: 1 year (Preferred)</li>
<li>Interpreting fiber optic test results.: 1 year (Preferred)</li>
</ul>
Work Location: On the road

Telecommunications Field Technician

<h3>Job Description</h3>
Job Description
Key Responsibilities:
<ul>
<li>
We are seeking a highly skilled Electronic Systems Integration Technician with expertise in networking, IT, and audio/video (A/V) systems to install, configure, maintain, and troubleshoot integrated electronic systems.
</li>
<li>
This role focuses on ensuring seamless connectivity, functionality, and performance of networked systems, IT infrastructure, and A/V components.
</li>
<li>
Install and configure electronic systems, including network hardware (routers, switches, access points), servers, A/V equipment (e.g., projectors, displays, speakers, microphones), and integrated IT/electronic components to ensure compatibility and optimal performance.
</li>
<li>
Set up and maintain LAN/WAN networks, configure IP addressing, VLANs, and network security protocols to support integrated IT and A/V systems.
</li>
<li>
Install, calibrate, and test A/V systems, including video conferencing solutions, digital signage, and audio distribution systems.
</li>
<li>
Diagnose and resolve issues related to networking, IT infrastructure, electronic systems, and A/V equipment, including hardware failures, connectivity issues, audio/video signal disruptions, and software conflicts.
</li>
<li>
Perform testing, calibration, and validation of integrated systems (network, IT, and A/V) to ensure functionality, reliability, and compliance with technical specifications.
</li>
<li>
Create and maintain detailed documentation, including manuals, network diagrams, wiring schematics, A/V signal flow charts, and troubleshooting procedures.
</li>
<li>
Implement cybersecurity best practices (e.g., firewalls, encryption, access controls) and ensure A/V systems comply with industry standards (e.g., NIST, ISO, AVIXA).
</li>
<li>
Recommend and implement upgrades to hardware, firmware, software, and A/V equipment to enhance customer experience.
</li>
<li>
Provide technical support and training to end-users on system operation, network connectivity, and A/V equipment usage.
</li>
<li>
Work patiently with people at all levels of experience and technical knowledge.
</li>
<li>
Quickly and effectively communicate with customers.
</li>
</ul>
Qualifications:
<ul>
<li>
Associate's or Bachelor's degree in Information Technology, Electronics, Audio/Video Technology, Computer Networking, or a related field (or equivalent experience).
</li>
<li>
2+ years of experience in electronic systems integration, IT networking, or A/V system installation and support.
</li>
<li>
3+ years of customer relationship management.
</li>
<li>
Proficiency in networking protocols (TCP/IP, DNS, DHCP, VPN, etc.) and network hardware (Cisco, Ubiquiti, or similar).
</li>
<li>
Experience with A/V systems, including video conferencing platforms (e.g., Zoom, Teams), HDMI/VGA distribution, and audio processing (e.g., DSP configuration).
</li>
<li>
Knowledge of electronic systems integration, including wiring, soldering, and component-level troubleshooting.
</li>
<li>
Experience working with cabling and terminations as needed.
</li>
<li>
Familiarity with IT systems, including servers, operating systems (Windows/Linux), and virtualization platforms (e.g., VMware, Hyper-V).
</li>
<li>
Understanding of cybersecurity principles and tools (e.g., firewalls, intrusion detection systems).
</li>
<li>
Ability to read and interpret technical schematics, network diagrams, and A/V signal flow charts.
</li>
<li>
Certifications (Preferred): CompTIA Network+, CCNA, A+, CTS (Certified Technology Specialist), or similar certifications in networking, IT, or A/V systems.
</li>
<li>
Must have a valid driver's license.
</li>
<li>
Must have a clean criminal background.
</li>
<li>
Ability to lift up to 50 lbs, work in confined spaces, climb ladders, and perform fieldwork for A/V and network installations.
</li>
</ul>
Preferred Qualifications:
<ul>
<li>
Experience with IoT devices, smart systems, or building automation systems integrated with A/V solutions.
</li>
<li>
Familiarity with cloud platforms (e.g., AWS, Azure) and their integration with local networks and A/V systems.
</li>
<li>
Knowledge of programming for automation, system monitoring, or A/V control systems.
</li>
</ul>
Benefits:
<ul>
<li>
Competitive salary and performance-based bonuses.
</li>
<li>
Health insurance.
</li>
<li>
401(k) with company match.
</li>
<li>
Paid time off and holidays.
</li>
<li>
Professional development and certification reimbursement.
</li>
</ul>

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