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<h3>Job Description</h3>
Job DescriptionDescription:
BETA is seeking an experienced Transportation Project Engineer to join our team. This position will play a key role in performing highway design, developing contract plans and documents, and mentoring junior staff. This position will also collaborate across our multiple service areas, assist with business development, project pursuits, and coordinate projects with our clients. 
Responsibilities:
<ul>
<li>Perform engineering design, review, and preparation of contract documents. </li>
<li>Provide technical oversight mentoring junior staff.</li>
<li>Prepare and review contract documents and reports.</li>
<li>Collaborate with design team members and provide technical support.</li>
<li>Provide client service and assist with proposal pursuits. </li>
</ul>
Preferred location is BETA’s Manchester office. Candidates should have flexibility to work from our other office locations. BETA also offers a hybrid work schedule, allowing employees to request working remotely up to 2 days per week. 
 
Growth Opportunities:
<ul>
<li>BETA encourages and promotes employee advancement and career development</li>
<li>Leads to potential advancement to more senior technical positions and project management</li>
</ul>
Requirements:
Required Experience/Skills:
<ul>
<li>Bachelor's degree in civil engineering, or related field</li>
<li>Professional Engineer license, preferred</li>
<li>5 to 10 years of related engineering experience in highway design, stormwater management, ADA compliance, and roadway construction practices </li>
<li>Proficient with AutoCAD, Civil3D, Microstation, OpenRoads Designer</li>
<li>Experience with MUTCD, AASHTO, DOT design requirements</li>
<li>Experience with RIDEM and CRMC permitting regulations</li>
<li>Must be able to collect field data and measurements including but not limited to roadway, sidewalk, and utility assets; and perform asset inspections </li>
<li>Must be able to lift/move objects weighing up to 40 pounds</li>
<li>Must be able to perform field work in both hot and cold weather (rain and/or snow) </li>
<li>Must be able to stand or sit for long periods of time </li>
<li>Must have a valid driver’s license and reliable transportation </li>
</ul>
About BETA: 
BETA Group, Inc. is a New England based consultant engineering firm and leader in the fields of transportation, traffic, structural, civil/site, and water/wastewater engineering; landscape architecture; urban design and planning; GIS/asset management; environmental sciences and permitting; and construction services. BETA is 100% employee-owned and offers an exceptional compensation and benefits package including:
<ul>
<li>Medical, Dental, Vision, and Additional Voluntary Life Insurance</li>
<li>Short-Term &amp; Long-Term Disability Coverage</li>
<li>Medical &amp; Dependent Care Flexible Spending Account (FSA)</li>
<li>Employee Stock Ownership Plan (ESOP)</li>
<li>Tuition Assistance</li>
<li>Professional Development</li>
<li>Employee Engagement Program</li>
<li>401(k) Plan with annual 401k match </li>
</ul>
BETA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Applicants must be eligible for employment in the USA without sponsorship.

Transportation Project Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 
New applicants are invited to join our team for the upcoming season! If you have any questions, please reach out to <a href="mailto:recdept@lexingtonma.gov" target="_blank">recdept@lexingtonma.gov</a>.

Spring General Application

<h3>Job Description</h3>
Job DescriptionSalary: 
Even when we dont have an active opening that aligns with your experience, were always happy to meet great people. Submit your resume to be considered for future opportunities as they arise!

General Employment Application

<h3>Job Description</h3>
Job DescriptionSalary: $65K - $85K 
Senior IT Support Engineers are the last line of defense within the IT Support department. Responsibilities include responding to escalated tickets via phone or email and assisting IT Support Technicians with tickets they may have questions on but dont require escalation. Senior IT Support Engineers will troubleshoot complex problems with various systems including servers, networks, and cloud solutions. They will conduct software deployments of varying difficulty across multiple systems. Reactive Support Engineers will require knowledge in administration of Office 365, Windows Servers, Active Directory, Azure Active Directory, Microsoft Intune, VoIP deployments, Microsoft Azure, Microsoft Hyper-V, and wired and wireless networks. Senior IT Support Engineers will take part in an on-call rotation alongside IT Support Technicians to serve as their escalation point during non-business hours.
 
At Machado Consulting we involve Information Security in everything we do. Senior IT Support Engineers will be expected to have a suitable understanding of Information Security to be applied to their everyday tasks across Windows systems, networks, and cloud products. Senior IT Support Engineers will be responsible for assisting clients with Information Security audits and questionnaires and should be knowledgeable about their contents.
 Required Skills:
 Must be self-motivated, team-oriented, and willing to learn
 Must be able to effectively research and solve unique problems
 Ability to manage or limit distractions
 Strong written and verbal communication skills, with emphasis on customer service
 Strong attention to detail and follow-through. Must be well organized.
 Follow process driven instructions and maintain effective time metrics
 Flexibility in prioritizing and responding to multiple incoming requests
 Following instructions and asking for clarification and/or assistance when necessary
 Experience Preferred:
 Must have at least 3 - 5 years of experience in a HelpDesk or equivalent role.
 1+ years of experience in a Systems or Network Administration role.
 Industry certifications desired
 Good understanding of Microsoft Windows Server Operating Systems
 Good understanding of cloud models and products (SaaS, IaaS, PaaS)
 Previous experience with ticketing systems and remote monitoring and management tools.
 Intermediate or better PowerShell scripting is desired
 
Senior IT Support Engineers are required to work onsite from time to time - a valid drivers license, and reliable transportation is a requirement.

Senior IT Support Engineer

<h3>Job Description</h3>
Job DescriptionSalary: Salary is based on experience $75k - 180k 
 
General Engineering 
*A cover letter is required to discuss what type of role you are looking for and why we should consider creating this role for you.
 
Specter Aerospace is a rapidly growing team that is always looking for the best engineering talent! If you are a great fit for Specter Aerospace, but we dont have a role open for you right now, apply here with a cover letter letting us know. The following are the general responsibilities and requirements for most engineering roles.
 
Role &amp; Responsibilities
<ul>
<li>Develop custom systems required for hypersonic flight vehicles</li>
</ul>
<ul>
<li>Take initiative in research, design, fabrication, and test of flight-intent hardware</li>
</ul>
<ul>
<li>Interface with all engineering teams to develop and refine requirements, define technical scope, and ensure complete system functionality and scalability</li>
</ul>
<ul>
<li>Be the Responsible Engineer of vehicle, test, and/or data systems, maintaining documentation and knowledge of system performance and constraints</li>
</ul>
<ul>
<li>Take part in technical meetings, engage in technical discussions, and contribute perspectives</li>
</ul>
 
Job Requirements
<ul>
<li>Bachelors degree in an applicable field</li>
</ul>
<ul>
<li>Experience with relevant computer modeling and simulation packages</li>
</ul>
<ul>
<li>Comfort with project autonomy and fast-paced work environments</li>
</ul>
<ul>
<li>Strong collaborative skills and a drive to produce quality work</li>
</ul>
<ul>
<li>Available for up to 10% travel for test activities</li>
</ul>
<ul>
<li>Ability to obtain a DoD security clearance (U.S. Citizenship required)</li>
</ul>
 
Desired Skills
<ul>
<li>Previous professional OR student team (FSAE, SEDS, AIAA, etc) project experience directly relevant to the requirements for this position</li>
</ul>
<ul>
<li>Familiarity with aerospace and military avionics standards (IPC, MIL-SPEC, etc)</li>
</ul>
<ul>
<li>Comfortable fabricating and assembling in-house prototypes of custom systems</li>
</ul>
 
About Specter Aerospace
Specter Aerospace is building the next generation of hypersonic vehicles for defense and commercial applications. Specter is headquartered in Peabody, MA, just north of Boston, where it leverages its advanced propulsion technologies, manufacturing, and testing capabilities to rapidly develop supersonic and hypersonic systems. Funded by a mix of government R&amp;D organizations, commercial customers, and private funding, Specter is a growing aerospace and defense startup. Close relationships with MIT, Notre Dame, AFRL, NRL, ANL, and other research organizations provide access to cutting-edge developments, facilities, and personnel. Specter is expanding its team in preparation for flight testing and full-scale production.

Rolling Engineering Application

<h3>Job Description</h3>
Job DescriptionSalary: $850 - $950 per week, commensurate with experience 
Assistant Technical Director (Boyd-Quinson Stage) Full-Time Seasonal, Exempt
Reports to: Technical Director Start Date: 5/25/2026 End Date: 8/23/2026 Department: Production - Scenic Housing: Housing available Compensation: $850 - $950 per week, commensurate with experience
 ABOUT BARRINGTON STAGE COMPANY Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking an Assistant Technical Director for our mainstage to join our team in Pittsfield, MA. Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs. BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply. JOB OVERVIEW The BQ Assistant Technical Director supports the Technical Director in overseeing the technical aspects of the Boyd-Quinson Stage production process. This role involves managing the scene shop, coordinating with other departments, and ensuring that all technical elements are executed smoothly and efficiently. This position requires a driven individual with strong leadership skills and extensive knowledge of theatrical set construction and management. REQUIREMENTS Support the Technical Director in overseeing the technical aspects of the Boyd-Quinson Stage production process. Manage the scene shop and coordinate with other departments to ensure smooth and efficient execution of all technical elements. Assist in the planning and execution of set designs, manage budgets, and supervise the work of carpenters and other technical staff. Oversee load-ins and load-outs to ensure seamless transitions between productions. Enforce safety protocols to maintain a safe working environment. Attend rehearsals, technical rehearsals, and production meetings as needed, responding promptly to all artistic and technical notes. Train run crew members on the proper handling and operation of sound equipment. Other duties as assigned by Production Management QUALIFICATIONS Strong leadership, communication, organizational, and time management skills. Extensive knowledge of theatrical set construction and management. Proficiency in budgeting and cost estimation. Ability to interpret set designs and create detailed plans. Experience with load-ins and load-outs. Knowledge of safety protocols and best practices. Must be willing to work with students and volunteers Must have reliable transportation and/or a valid drivers license Ability to drive a 26 box truck is preferred
*This job description is not comprehensive and is subject to change at any time
HOW TO APPLY Complete application through <a href="https://barringtonstageco.bamboohr.com/careers/" target="_blank">https://barringtonstageco.bamboohr.com/careers/</a> No phone calls, please.

Assistant Technical Director (Boyd-Quinson Stage)

<h3>Job Description</h3>
Job DescriptionSalary: 
Lead Superintendent 
 Join the Lee KennedyTeam Lee Kennedy Company is an award-winning construction manager and general contractor with over 40 years of experience delivering high-quality projects. Were passionate about building lasting partnerships, delivering exceptional results, and leading with integrity. Our success is built on a strong learning culture, a commitment to our people, and a drive to grow and develop talent across the organization. 
 
Position Overview
As a Lead Superintendent at Lee Kennedy Company, you will play a pivotal role in managing all aspects of field operations across complex projects. Youll lead with strong financial insight, organizational excellence, and a proactive approach to safety, quality, and schedule. In this role, youll serve as the central point of leadership in the field, collaborating closely with Project Managers, subcontractors, trade partners, and clients to deliver projects on time, on budget, and to LKCOs highest standards of quality and safety.
 
Key Responsibilities
Financial Management
<ul>
<li>Partner with the Project Manager to actively manage GC/GR costs, budgets, and projections.</li>
</ul>
<ul>
<li>Review, track, and approve subcontractor T&amp;M slips, invoices, and cost exposures.</li>
</ul>
<ul>
<li>Ensure proper documentation and cost coding for all labor, change orders, and allowances.</li>
</ul>
<ul>
<li>Train field staff on cost review processes and support transparency in financial reporting.</li>
</ul>
Administration &amp; Documentation
<ul>
<li>Lead project start-up, mobilization, and resource planning in collaboration with preconstruction and project teams.</li>
</ul>
<ul>
<li>Maintain project organization and documentation using Procore, including daily reports, RFIs, and closeout requirements.</li>
</ul>
<ul>
<li>Oversee submittal and procurement processes, identifying scope gaps and aligning material needs with schedules.</li>
</ul>
<ul>
<li>Manage permitting requirements, NFPA 241 Plans, and coordinate with permitting authorities to avoid delays.</li>
</ul>
<ul>
<li>Participate in meetings, track project hot lists, and ensure accurate, timely communication of priorities.</li>
</ul>
Scheduling &amp; Progress Monitoring
<ul>
<li>Develop and maintain a 3-week look-ahead schedule that reflects real-time site conditions.</li>
</ul>
<ul>
<li>Adjust material and equipment deliveries to meet project milestones.</li>
</ul>
<ul>
<li>Identify risks, forecast potential challenges, and develop recovery plans in collaboration with the General Superintendent.</li>
</ul>
<ul>
<li>Monitor schedule progress, proactively communicating updates to the team and client.</li>
</ul>
Risk Management &amp; Safety
<ul>
<li>Lead implementation of LKCOs safety program, including Siteform audits and subcontractor kickoff meetings.</li>
</ul>
<ul>
<li>Manage QA/QC processes to ensure work meets project specifications and code compliance.</li>
</ul>
<ul>
<li>Conduct trade-specific kickoff and pre-installation meetings to mitigate risk.</li>
</ul>
<ul>
<li>Ensure that all subcontractors meet insurance and contractual requirements before mobilization.</li>
</ul>
Leadership &amp; Business Insight
<ul>
<li>Support LKCos long-term strategies by staying current on industry innovations, tools, and best practices.</li>
</ul>
<ul>
<li>Demonstrate a strong understanding of union autonomy, workforce management, and EEO compliance.</li>
</ul>
<ul>
<li>Mentor junior staff through training, development, and knowledge sharing.</li>
</ul>
<ul>
<li>Maintain required licenses, certifications, and credentials to support project needs.</li>
</ul>
<ul>
<li>Lead by example in professionalism, punctuality, safety practices, and integrity. </li>
</ul>
 
Qualifications
<ul>
<li>Extensive field experience in commercial construction, with proven success managing large, complex projects.</li>
</ul>
<ul>
<li>Strong financial, scheduling, and administrative acumen.</li>
</ul>
<ul>
<li>Deep knowledge of safety practices, quality control, and risk management.</li>
</ul>
<ul>
<li>Proficiency in Procore and other industry-standard project management tools.</li>
</ul>
<ul>
<li>Excellent communication, leadership, and problem-solving skills.</li>
</ul>
<ul>
<li>Valid licenses, certifications, and credentials as required. </li>
</ul>
 
Compensation and Benefits The estimated salary range for this position is$80,000$120,000 annually, representing the companys good-faith and reasonable estimate of potential compensation at the time of posting. The final offer will be based on factors such as experience, skills, responsibilities, and current market conditions.
 
Our comprehensive benefits package includes:
<ul>
<li>Health &amp; Wellness:Medical, Dental, and Vision Insurance</li>
<li>Financial Benefits:401(k) Plan, Flexible Spending Account (FSA), and Profit Sharing</li>
<li>Professional Development:Hands-on experience in the field on complex construction projects, mentorship and training from experienced construction professionals, and opportunities for career advancement within project management or field</li>
</ul>
Core Competencies
<ul>
<li>Team-First Mindset: Works collaboratively with empathy and trust. </li>
</ul>
<ul>
<li>Direct Communication: Clear, honest, and solutions-oriented dialogue. </li>
</ul>
<ul>
<li>GSD Mentality: Get Stuff Done with accountability and attention to detail. </li>
</ul>
<ul>
<li>Curiosity &amp; Growth: Embraces a learning mindset and seeks continuous improvement. </li>
</ul>
<ul>
<li>Safety Driven: Prioritizes a safe working environment at all times.</li>
</ul>
 
Safety Vision:
At Lee Kennedy Company, safety is a foundational value. We integrate safety into every aspect of our work and empower all employees to maintain and promote a safe job site. 
 
Compensation and Benefits The estimated salary range for this position is$160,000$180,000 annually, representing the companys good-faith and reasonable estimate of potential compensation at the time of posting. The final offer will be based on factors such as experience, skills, responsibilities, and current market conditions.
 
Our comprehensive benefits package includes:
<ul>
<li>Health &amp; Wellness:Medical, Dental, and Vision Insurance</li>
<li>Financial Benefits:401(k) Plan, Flexible Spending Account (FSA), and Profit Sharing</li>
<li>Professional Development:Hands-on experience in the field on complex construction projects, mentorship and training from experienced construction professionals, and opportunities for career advancement within project management or field </li>
</ul>
Lee Kennedy Companyis proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Lead Superintendent (MA Location)

<h3>Job Description</h3>
Job DescriptionSalary: 
Why Join HYCU?
HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at<a href="http://www.hycu.com" target="_blank">www.hycu.com</a>.
 
Overview
As a Cloud Operations Engineer (FedRAMP), you will be responsible for maintaining and optimizing our cloud environments, with a primary focus on AWS and some involvement in Google Cloud services. You will assist in ensuring the security and reliability of our infrastructure while adhering to industry standard security frameworks such as SOC2, ISO 27001 and FedRAMP. Your role will involve monitoring, automating, and troubleshooting cloud systems to ensure smooth operations of our SaaS platform.
 
Location:
<ul>
<li>Boston, MA preferred (Hybrid; 3 days onsite/2 days remote)</li>
<li>Remote, US (EST)</li>
</ul>

What Youll Do:
<ul>
<li>Cloud Infrastructure Support: Assist in managing and maintaining cloud environments (AWS and Google Cloud), ensuring uptime, performance, and scalability</li>
</ul>
<ul>
<li>Work with the Senior Cloud Operations Manager to ensure that all operational procedures and infrastructure meet industry and federal government security guidelines and requirements</li>
</ul>
<ul>
<li>Monitoring &amp; Troubleshooting: Monitor cloud infrastructure, detect issues, and troubleshoot problems to minimize downtime and ensure system stability</li>
</ul>
<ul>
<li>Automation &amp; Deployment: Implement automation tools and CI/CD pipelines to streamline operations, deployments, and system updates</li>
</ul>
<ul>
<li>Security &amp; Patching: Support security initiatives such as patching, vulnerability scanning, and remediation in compliance with industry standards</li>
</ul>
<ul>
<li>Incident Management: Respond to infrastructure incidents, resolve issues quickly, and provide reports on root causes and resolution strategies</li>
</ul>
<ul>
<li>Backup &amp; Recovery: Ensure backup systems are operational, and disaster recovery plans are in place and regularly tested</li>
</ul>
<ul>
<li>Documentation: Assist in maintaining comprehensive documentation of system configurations, operational procedures, and compliance-related activities</li>
</ul>
<ul>
<li>Collaboration: Work closely with the development and security teams to ensure seamless integration between infrastructure and applications</li>
</ul>
 
What Were Looking For:
<ul>
<li>3+ years of experience in cloud operations, infrastructure management, or DevOps, with a strong emphasis on AWS</li>
</ul>
<ul>
<li>Familiarity with SOC2, ISO 27001, FedRAMP or other government cloud security frameworks is highly desirable</li>
</ul>
<ul>
<li>Cloud Platforms: Strong knowledge of AWS services such as EC2, S3, RDS, Cognito, and Load Balancer; and familiarity with Google Cloud services such as GCE, CloudRun, and BigQuery is a plus</li>
</ul>
<ul>
<li>Automation Skills: Experience with automation tools such as Terraform, CloudFormation, or Ansible, and familiarity with CI/CD pipelines</li>
</ul>
<ul>
<li>Scripting: Proficiency in scripting languages (Python, Bash, etc.) for automation and system management</li>
</ul>
<ul>
<li>Security Mindset: Understanding of cloud security principles, encryption, and compliance requirements</li>
</ul>
<ul>
<li>Monitoring Tools: Experience with monitoring tools (CloudWatch, Prometheus) for tracking infrastructure performance and resolving issues</li>
</ul>
<ul>
<li>Problem Solving: Strong troubleshooting skills with the ability to resolve technical issues quickly and efficiently</li>
</ul>
<ul>
<li>Teamwork: Ability to collaborate effectively with cross-functional teams, and take direction from senior leadership</li>
</ul>
<ul>
<li>Bachelors degree in Computer Science, Information Systems, or a related field, or equivalent work experience</li>
</ul>
 
Its Great if You Have:
<ul>
<li>Experience working in a SaaS environment or supporting a platform undergoing SOC2, ISO 27001 or FedRAMP certification is a plus</li>
</ul>
<ul>
<li>Certifications such as AWS Certified SysOps Administrator or Google Cloud Associate Engineer</li>
</ul>
<ul>
<li>Security+ Certification is a plus, or readiness to obtain</li>
</ul>
<ul>
<li>Familiarity with containerization technologies like Docker and Kubernetes</li>
</ul>

Attributes of a Successful HYCUer in this role:
<ul>
<li>Self-starter and strategic thinker who thinks outside the box</li>
</ul>
<ul>
<li>Takes responsibility and ownership for driving successful outcomes. Youre results-driven with a winning attitude</li>
</ul>
<ul>
<li>Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties</li>
</ul>
<ul>
<li>Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation</li>
</ul>
<ul>
<li>Obsessed with being customer-focused We know our customers and are advocates for their voice and point of view across HYCU</li>
</ul>
<ul>
<li>Intellectual curiosity, always open for continuous learning/growth mindset</li>
</ul>
 
Who We Are:
Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture.We pride ourselves in developing an inclusive and diverse company that supports ouremployees and customers to do extraordinary things.

The following is how we approach each Core Value:
<ul>
<li>Authenticity To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say were going to do.</li>
</ul>
<ul>
<li>Grit To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether its staying late to help a colleague or customer or finding a better process and making sure its communicated cross-functionally. You just have to do it and love itand never stop trying.</li>
</ul>
<ul>
<li>Empathy We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we dont live in a constant state of empathy, if we dont strive to truly put ourselves in another persons shoes, we cannot truly serve the market.</li>
</ul>

"We are at our best when we stay true to our Core Values." ~Simon Taylor, CEO

What We Offer: Come work for one of CRNs Cloud 100 Companies for 2025. At HYCU youll have the opportunity to build your career with a Visionary B2B SaaS company fromGartners Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical, Dental, Vision, Life Insurance, 401K match, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program. 
 
Pay Transparency
The anticipated cash compensation range for this position is $95,000 - $145,000 annually. The cash compensation package includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HYCU's bonus plan for eligible roles. In addition to cash compensation, all roles are eligible to participate in HYCUs equity plan and benefits program. Individual compensation packages are determined by a combination of factors unique to each candidate, including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for the position across all US locations. Actual compensation may deviate from this range based on experience, skills and qualifications.

Cloud Operations Engineer

<h3>Job Description</h3>
Job DescriptionSalary: $60,000-$75,000 
Pearl Meyer is seeking an IT Support Specialist to join our Information Technology team. This role is centered on delivering exceptional, user-centric IT support by triaging, troubleshooting, and resolving technology issues while maintaining a high standard of service and professionalism. Success in this position depends less on knowing every answer and more on having the right attitude, which includes empathy for users, a learning mindset, and sound problem-solving instincts.
The ideal candidate brings up to five years of experience supporting Microsoft and Windows-based environments and demonstrates a genuine desire to help others, learn continuously, and take ownership of issues through resolution. This is a full-time, early-career opportunity for someone who thrives in a collaborative environment and is motivated by making technology work better for people within a growing, evolving organization.
 
Key Responsibilities
 
<ul>
<li>Serve as the primary point of contact for IT support requests via ticketing system, including classification, prioritization, resolution, or escalation of incidents.</li>
<li>Troubleshoot and resolve issues related to Windows OS, Microsoft 365 applications, desktops, laptops, and common business software.</li>
<li>Maintain accurate records of support activities and ensure timely ticket updates and closures.</li>
<li>Collaborate with IT team members to identify recurring issues and suggest long-term solutions.</li>
<li>Support basic administration of user accounts, permissions, and access controls.</li>
<li>Assist with onboarding/offboarding procedures, including equipment setup and software provisioning.</li>
<li>Escalate complex technical issues to senior IT staff or specialists as appropriate.</li>
<li>Contribute to documentation efforts including knowledge base articles and standard operating procedures (SOPs).</li>
<li>Stay current with relevant IT trends, technologies, and best practices.</li>
</ul>
 
Preferred Skills and Qualifications
 
<ul>
<li>Bachelors degree in Information Technology, Computer Science, or a related field; equivalent experience also considered.</li>
<li>Up to 5 years of professional experience in an IT support/helpdesk role.</li>
<li>Proficiency with Microsoft Windows 10/11, Microsoft 365 (Outlook, Teams, Word, Excel), and Active Directory. Familiarity with MacOS a plus.</li>
<li>Familiarity with ticketing systems (e.g., FreshService, Jira, Zendesk).</li>
<li>Basic understanding of network connectivity, cybersecurity principles, and endpoint protection tools.</li>
<li>Strong analytical and troubleshooting skills.</li>
<li>Strong verbal and written communication abilities; ability to clearly communicate with technical and non-technical users.</li>
<li>Customer-oriented mindset with a focus on service and responsiveness.</li>
<li>Familiarity with applying AI tools responsibly to support analysis, documentation and workflow optimization.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Discretion in handling confidential and sensitive data.</li>
</ul>

IT Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $70,000.00-$75,000.00 
Role Summary The IT Leader provides strategic oversight and day-to-day leadership for IT staff while acting as the primary technical liaison for customers. This role ensures operational efficiency, translates business needs into technical solutions, and builds trust-based client relationships.
Core Responsibilities
<ul>
<li>Team Leadership: Supervise Help Desk Technicians, fostering a culture of accountability and mentorship while managing performance evaluations and ongoing training.</li>
<li>Client Management: Conduct regular business reviews, translate business needs into technical priorities, and serve as the escalation point for complex customer issues.</li>
<li>Service Operations: Ensure timely service delivery and SLA adherence by monitoring ticket flows and maintaining accurate client-specific documentation and reporting.</li>
<li>Projects &amp; Strategy: Lead infrastructure upgrades and project implementations, ensuring they are delivered on time and within budget. Develop annual IT roadmaps that align innovation with client goals.</li>
<li>Asset &amp; Budget Oversight: Manage hardware/software lifecycles and inventory, coordinating procurement with finance to maximize investment value</li>
</ul>
Requirements &amp; Qualifications
Experience
<ul>
<li>5+ years of experience in IT Service Delivery or a similar technical role, with at least 2+ years in a leadership or supervisory capacity (managing Help Desk technicians or technical teams).</li>
<li>Proven experience in Client Relationship Management or Account Management</li>
</ul>
Soft Skills &amp; Competencies
<ul>
<li>Strategic Thinking: Ability to develop annual IT roadmaps and align technology with client business goals.</li>
<li>Communication: Exceptional verbal and written communication skills for conducting business reviews (QBRs) and handling high-level escalations.</li>
<li>Problem Solving: Strong analytical skills to diagnose service delivery issues and implement continuous improvement initiatives.</li>
</ul>
Education &amp; Certifications (Preferred)
<ul>
<li>Bachelors degree in Information Technology, Business Administration, or related field (or equivalent experience).</li>
<li>ITIL Foundation certification (demonstrating understanding of service delivery standards).</li>
<li>Project Management certification (PMP or CAPM) is a plus.</li>
<li>Relevant technical certifications (e.g., CompTIA, Microsoft, Cisco) are advantageous.</li>
</ul>

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