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field_job_employment_type

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
BCforward is currently seeking highly motivated IT Desktop/ Printer Support in Andover, MA
Position Title: IT Desktop/ Printer Support
Location: Andover, MA
Anticipated Start Date: Tentative start Date 06/02/2025 Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.
Expected Duration: 12+ Months with possibilities for extension Job Type: Contract: 40 hrs/week
Pay Range: $20 to $22/hr on W2
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description:
This is a printer break fix with some of the other responsibilities below.
Responsibilities
<ul>
<li>Provides on-site client facing support, including installation, servicing, and repairing systems.</li>
<li>Quality checks operational status of system equipment before deployment.</li>
<li>Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.</li>
<li>Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.</li>
<li>Basic Qualifications</li>
<li>3+ of field support experience</li>
<li>Hardware/software installation, support and troubleshooting</li>
<li>Experience with Windows 10</li>
<li>Experience with MS Office and OS365</li>
<li>Configuring new PC’s/notebooks via SCCM imaging</li>
<li>Ticket management experience</li>
<li>iOS device familiarity</li>
<li>Lift and carry up to 40lbs</li>
<li>Work Environment</li>
<li>Office environment</li>
<li>Walk up Kiosk support</li>
<li>Break fix</li>
</ul>
Keywords:
Printer, Break/fix
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

IT Help Desk/ Printer Support Technician

<h3>Job Description</h3>
Job Description
As an L1 Technical Support Engineer you will: · Respond to technical issues surrounding a combination of OnGuard, Netbox, and Elements Ecosystems, primarily by telephone, then e-mail and web or from other team members · Interface directly with customers at various stages of the problem resolution process including, understanding customer issues, replicating customer configuration and environment (when needed), communicating action plans for resolution, explaining developments, and conveying resolution · Thoroughly gather all required data and more, if possible, document all support cases in detail, troubleshoot, reproduce, escalate to senior staff when needed and raise escalation engagements as directed · Resolve complex technical issues through research, log analysis, issue reproduction, and advanced troubleshooting · Work directly with other technical support staff, quality assurance, senior technical support engineers, team leads, development escalation engineers, and sustaining engineering/new product development to resolve problems adhering to any technical support department (TSG) escalation processes, while maintaining the company objectives · Manage your own schedule of cases, which includes determining priority levels, negotiating, and setting expectations with customers and providing updates accordingly staying within TSG SLAs (Service Level Agreement) · Assist with “support verification” projects providing a UAT smoke test of upcoming releases and/or hot fixes · Contribute content to our growing knowledge base. · Be familiar with any combo of Ecosystems your manager has outlined, 3rd party integrations, internal support workflows and best practices, platform tools, communication tools and methods Required Qualifications · High School Diploma or GED · 2+ years’ experience in customer service or technical help desk · 1+ years’ experience with resolving complex technical issues through research, log analysis, issue reproduction, or advanced troubleshooting
Company DescriptionKronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos. 
<h3>Company Description</h3>
Kronos always provides our partners with 100% customer satisfaction and on time delivery. If you are excited about working for a company that takes its job seriously and does not cut corners you will have a home with Kronos.

Technical Support Assistant

<h3>Job Description</h3>
Job DescriptionWe are looking for a skilled Help Desk Analyst to join our team on a long-term contract basis in Worcester, Massachusetts. In this role, you will assist with hardware replacements, software installations, and providing technical support for end users with varying levels of expertise. This position offers an excellent opportunity to apply your technical skills while supporting a dynamic and collaborative environment. Responsibilities: • Perform hardware replacements for devices that do not meet system requirements. • Configure and image machines to ensure proper software installation and functionality. • Install and customize niche software applications based on specific user needs. • Provide technical support to end users with different levels of technical proficiency. • Assist with the final stages of a Windows 11 upgrade project, focusing on hardware deployments. • Troubleshoot and resolve issues related to computer hardware and software. • Collaborate with team members to ensure smooth deployment processes. • Maintain accurate documentation of processes, configurations, and resolved issues.• Strong expertise in Windows operating systems, particularly Windows 11. • Experience supporting individuals with diverse technical skill levels. • Proficiency in computer hardware and configuration management. • Familiarity with deployment processes and endpoint management. • Knowledge of technologies such as Active Directory, Citrix, and Cisco. • Ability to work effectively with both Mac and Apple devices. • Strong organizational skills and attention to detail. • Excellent communication and problem-solving abilities.

Help Desk Analyst

<h3>Job Description</h3>
Job DescriptionLocation: Bedford, MA; Hybrid This Role: The Senior Network Engineer is responsible for configuring, maintaining, monitoring, and securing LogixHealth’s global network infrastructure in a highly available 7x24 environment. This role involves working with a globally distributed team to design and build cutting-edge solutions that improve the healthcare industry. The engineer will contribute to a fast-paced, collaborative environment and mentor others. Key Responsibilities:
<ul>
<li>Create, implement, and maintain policies and procedures for network administration based on industry-standard best practices.</li>
<li>Assess the need for any network reconfigurations (minor or significant), path of execution and implementation.</li>
<li>Conduct research on emerging products, services, protocols, and standards in support of networking enhancements.</li>
<li>Interact and negotiate with vendors, outsourcers, and contractors to implement services and products.</li>
<li>Recommend, schedule, and perform networking improvements, upgrades, and/or purchases.</li>
<li>Deploy, manage, and maintain all network infrastructure devices and their corresponding associated software, including but not limited to, firewalls, intrusion detection systems, switches, SD-WAN devices, Application Delivery Controllers, Wi-Fi, and VoIP system solutions.</li>
<li>Administer and troubleshoot client connections (e.g., IPSec VPN, SFTP).</li>
<li>Administer all Network Devices (routers, switches, appliances) in the Global Infrastructure.</li>
<li>Effectively use ticketing and work management systems to resolve incidents and organize projects.</li>
<li>Monitor networking logs and traffic for performance issues; digest information and make recommendations for resolutions accordingly.</li>
<li>Recommend, schedule (where appropriate), and apply solutions, security patches, disaster recovery procedures, and any other measures required.</li>
<li>Participate in after-hours projects related to network maintenance and on-call rotation as needed.</li>
<li>Provide mentorship to junior team members.</li>
</ul>
Qualifications: To perform this job successfully, an individual must be able to perform each Key Responsibility satisfactorily. The following requirements are representative of the knowledge, skills, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the duties. Required:
<ul>
<li>Bachelor’s degree or equivalent combination of education and experience required.</li>
<li>5+ years of network engineering experience</li>
<li>Proficient hands-on experience and understanding of fundamental networking concepts such as IP subnetting, routing, and switching</li>
<li>Strong familiarity with common protocols such as TCP/IP, SNMP, BGP, OSPF/RIP/EIGRP, IPSEC, SFTP, STP, LACP, DNS, DHCP, QoS, and VoIP</li>
<li>Familiarity with Cloud technologies and hybrid networking (e.g., Microsoft Azure)</li>
<li>Broad hands-on knowledge of networking industry-standard best practices</li>
<li>Network automation skills using infrastructure as code tools, such as Ansible, Terraform, Pulumi</li>
<li>Scripting skills utilizing languages such as, Python, Go, PowerShell, Bash</li>
<li>Extensive knowledge of next-generation firewalls, preferably Palo Alto</li>
<li>Extensive knowledge of Cisco routers and switches (e.g. Cisco IOS, NX-OS)</li>
<li>Knowledge of Application Delivery controllers (e.g. F5, Netscaler)</li>
<li>Knowledge of supporting an enterprise wireless network (e.g. Aruba, Cisco Meraki)</li>
<li>Knowledge of applicable practices and laws relating to data privacy and protection such as PCI, SOC 2, HIPAA, Mass 201 CMR 17 data privacy</li>
<li>High level of analytical and problem-solving abilities including critical thinking</li>
<li>Strong aptitude for continued learning</li>
<li>Strong organizational and project management skills</li>
<li>Able to work in a team-oriented, collaborative, global environment</li>
<li>Ability to create and maintain documentation for knowledge base articles, team training, procedure and policy documents, network diagrams</li>
<li>Ability to communicate effectively with global team members</li>
</ul>
Preferred:
<ul>
<li>Networking certifications are a plus (e.g., CCNA, CCNP, PCSNE, CompTIA Network+).</li>
</ul>
Benefits at LogixHealth: We offer a comprehensive benefits package including health, dental and vision, 401(k), PTO, paid holidays, life and disability insurance, on-site fitness center and company-wide social events. About LogixHealth: At LogixHealth we provide expert coding and billing services that allow physicians to focus on providing great clinical care. LogixHealth was founded in the 1990s by physicians to service their own practices and has grown to become the nation’s leading provider of unsurpassed software-enabled revenue cycle management services, offering a complete range of solutions, including coding and claims management and the latest business intelligence reporting dashboards for clients in 40 states. Since our first day, we have had a clear vision of a better healthcare system and have continually evolved to get there. In addition to providing expert revenue cycle services, we utilize proprietary software to provide valuable financial, clinical, and other data insights that directly improve the quality and efficiency of patient care. At LogixHealth, we’re committed to Making intelligence matter through our pillars of Physician-Inspired Knowledge, Unrivaled Technology and Impeccable Service. To learn more about us, visit our website <a href="https://www.logixhealth.com/" target="_blank">https://www.logixhealth.com/</a>. #LI-hybrid &nbsp;
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SqqvC36fKL

Senior Network Engineer, Infrastructure & Security

<h3>Job Description</h3>
Job Description
 
Position Summary
The Shop Floor Specialist will provide oversight of manufacturing operations to ensure products are being produced in accordance with cGMP, industry standards and BSM approved procedures. The goal of this role is to contribute to the quality culture and overall success of Berkshire Sterile Manufacturing.
Duties and Responsibilities
<ul>
<li>Participate in the preparation, review, issuance and reconciliation and control of QA documents ((Standard Operating Procedures (SOPs), technical reports, risk assessments)) in document management system</li>
<li>Support evaluation and dispositioning of labelling, raw materials, intermediates and finished products</li>
<li>Support evaluation of the Master Batch Records (MBR)</li>
<li>Assist the QA Disposition Specialists in the review Batch Production Record (BPR) laboratory results and other cGMP documents</li>
<li>Ensure all data integrity requirements are followed by operations and support staff</li>
<li>Work with QC, Manufacturing, Engineering, Materials Management, Project Management and other departments to troubleshoot quality issues</li>
<li>Assist with obtaining documentation necessary for change controls, deviations and other GMP documents and review documentation for accuracy and completeness</li>
<li>Initiate and/or review minor deviation</li>
<li>Complete tasks related to CAPA and Change Control action items</li>
<li>Perform internal audits and regular walkthrough visits to the manufacturing areas and prepare associated reports for management</li>
<li>Review documented information and report abnormalities in functional area</li>
<li>Prioritize day to day quality support for manufacturing operations and longer-term projects or investigations</li>
<li>Identify process improvements and other efficiencies</li>
<li>Assist in the implementation and ongoing support of new processes in the functional area</li>
<li>Track, interpret and record quality metrics</li>
<li>Other duties as assigned</li>
</ul>
Regulatory Responsibilities 
<ul>
<li>Conduct all work in compliance with FDA, 21 CFR 210 and 211, other regulatory agency requirements and BSM approved procedures</li>
</ul>
Supervisory Responsibilities
<ul>
<li>Integrate knowledge and experience as a skilled specialist to provide guidance and training to lower-level associates on a regular basis</li>
</ul>
Experience
<ul>
<li>One (1) to three (3) years biopharma or pharma experience</li>
<li>One (1) to three (3) years quality assurance experience</li>
<li>Familiarity with aseptic manufacturing (formulation, filling, lyophilization) visual inspection, and AQLs preferred</li>
</ul>
Education
<ul>
<li>Associate’s degree in engineering or science discipline or technical certification</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul>
<li>Comprehensive understanding of cGMP, 21 CFR 210/211 and other regulatory agency requirements which apply to quality operations and compliance</li>
<li>Comprehensive knowledge of QA concepts and principles</li>
<li>Specialized knowledge of functional procedures and activities within core area</li>
<li>Experience with Microsoft Office, and general computer proficiency</li>
<li>Ability to use electronic system such as MasterControl, LIMS, etc.</li>
<li>Attention to detail</li>
<li>Well organized</li>
<li>Problem/situation analysis</li>
<li>Judgement</li>
<li>Oral and written communication skills</li>
<li>Ability to build collaborative relationships</li>
<li>Ability to work on a team</li>
<li>Perform complex work instructions and problem solving following established processes</li>
<li>Apply knowledge base to perform non-routine, variable work instructions and assignments with minimal additional instruction</li>
<li>Develop solutions for problems of increasing scope and complexity that are creative, thorough and consistent with organizational objectives</li>
</ul>
Physical Requirements

<ul>
<li>Use of standard office equipment with or without reasonable accommodation</li>
<li>Ability to remain stationary for prolonged periods of time</li>
<li>Able to walk between work areas</li>
<li>Ability to periodically lift up to 10lbs.</li>
</ul>
 
 Wednesday thru Friday 2:00pm to 2:30am

QA Shop Floor Specialist - 2nd Shift

<h3>Job Description</h3>
Job Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Network Engineer; Subject-Matter Expert for our client in the Professional Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position, and the client is looking for someone to start immediately.
Duration: Full-time
Location: Bedford, MA (Onsite)
Salary: $120,506 – $218,000/ Yearly
Role: Network Engineer; Subject-Matter Expert
Primary Skills: Infrastructure
Role Description: The Network Engineer, Subject-Matter Expert must have 20+ years of experience.
Essential Job Functions:
Architect &amp; Design:
- Lead creation of the network reference architecture spanning Nomad hardware, Smith software builds, and Watch node management elements.
- Define routing schemas (BGP/OSPF/IS IS), QoS policies, IPSec/crypto overlays, and multi-level security/cross domain data flow rulesets that comply with NSA and DISA STIG requirements.
- Produce SysML/CAMEO artifacts feeding the government owned digital thread.
Integration &amp; Lab Leadership:
- Specify and configure routers, switches, firewalls, SATCOM modems, and SDRs inside the Integration SIL; drive interface control documentation (ICDs) for airborne PIMs.
- Develop automated test harnesses (IXIA/TestCenter, Spirent, Ansible) to validate throughput, latency, packet loss, and IA posture before DT/OT.
DevSecOps &amp; Cyber Hygiene:
- Embed network security controls into the DevSecOps pipeline; champion zero trust principles and continuous ATO artifacts (RMF eMASS packages, ACAS/SCAP scans).
- Guide implementation of Software Defined Networking (SD WAN, OpenFlow, or comparable) for dynamic airborne/ground path selection.
Fielding &amp; Operations:
- Partner with platform SPOs and flight test organizations to translate lab configs into flight worthy builds; draft Interim Authorizations To Test (IATT) and airworthiness network annexes.
- Support Watch help desk playbooks, operational runbooks, and remote monitoring dashboards (Elastic, Grafana, Prometheus).
Leadership &amp; Mentoring:
- Serve as the chief technical adviser to Government IPT leads; brief network readiness, risk, and performance metrics at program reviews.
- Mentor mid-level engineers and ensure knowledge transfer to Government personnel.
Required Skills:
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field (Master’s preferred) and 20+ years designing, integrating, and securing DoD or IC mission critical IP networks.
- Active TS/SCI clearance.
- Deep expertise in routing/switching (Layer 2/3), SATCOM backhaul, RF/mesh networking, and transport enclaves in contested or bandwidth limited environments.
- Demonstrated experience with cross domain solutions, NSA Type 1 crypto, and multi-level security architectures.
- Hands on with network test/validation tools and scripting/automation (Python, Ansible, Terraform).
Education: Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field (Master’s preferred)
Experience: Minimum 20+ years of experience
Relocation: This position will not cover relocation expenses
Travel: No
Local Preferred: Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Divya Mishra
Recruiter Phone: 412 909 4154
Benefits:
This is a direct hire position, and the hired applicant will receive our client’s benefits package.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
#LI-DM1
#Mastech1

Network Engineer; Subject-Matter Expert

<h3>Job Description</h3>
Job Description
Position Overview: The Department of Nursing, in the School of Nursing and Health Sciences at Merrimack College seeks to hire a Simulation Technician that will provide: 1) technical and operational support for laboratories and simulation activities for the nursing programs, data collection related to laboratory and simulation education, and 3) assist with obtaining simulation accreditation. The Nursing Center at Merrimack College is a 20,000 square foot space which includes a classroom, two dedicated debriefing rooms, and seven multi-purpose simulation laboratory spaces. Simulation laboratory spaces are equipped with state of the art, hospital grade medical equipment, high and low fidelity manikins, trainers, audio visual systems, and electronic hardware and software systems.
 
Position Qualifications:
Simulation Center Operations 90%
<ul>
<li>
Implements, operates, and participates in simulation activities to guarantee a high quality, safe, and consistent simulation experience in the Merrimack College Nursing Center Simulation labs.
</li>
<li>
Responsible for the preparation, setup, and disassembly of the necessary equipment and supplies for each activity.
</li>
<li>
Performs day-to-day maintenance and cleansing of equipment, simulators, trainers, and simulation rooms.
</li>
<li>
Prepares, programs and operates simulation equipment, and audiovisual systems during simulation events, including maintaining simulators, task trainers, simulation rooms, and other equipment/props in functioning order through monitoring of appropriate use.
</li>
<li>
Troubleshoot simulation software, hardware, and network connectivity issues when needed.
</li>
<li>
Provides direct support for the inventory system by ensuring that the inventory is kept up to date with our current offerings and inventory on hand.
</li>
<li>
Communicates with the Lab and Simulation Coordinator of Nursing, regarding low stock and verifying supply counts for equipment.
</li>
<li>
Leads the daily restocking process for all 'on hand' supplies housed in each of the learning spaces.
</li>
<li>
Provides support and backup in operating simulation equipment or the simulation capture system during the activity.
</li>
<li>
Assists with coordinating regular maintenance and repair for all lab simulation equipment.
</li>
<li>
Assists and collaborates with the Lab and Simulation Coordinator to help provide learner and faculty orientation to the simulation lab environment, manikins, equipment, supplies, monitors, among others.
</li>
<li>
Participates in nursing simulation lab training to remain competent in operating the nursing simulation lab equipment and standards of best practice in simulation education delivery.
</li>
<li>
Provide campus tours and community outreach events as requested.
</li>
<li>
Performs other related duties as required.
</li>
</ul>
 
Technology Support 10% (Data Collection, monitoring, and trending)
<ul>
<li>
Collects and maintains clinical and educational simulation data for analysis and research.
</li>
</ul>
 
Reports to:
The Academic Dean of Nursing
 
Required, Knowledge, Skills, and Abilities
<ul>
<li>
Knowledge of apple and google applications, and internet database applications
</li>
<li>
Knowledge of computer hardware equipment and software applications relevant to simulator functions
</li>
<li>
Knowledge of audio/video equipment and software for recording, duplication, mixing, and editing
</li>
<li>
Ability to learn new hardware and software quickly and independently
</li>
<li>
Self motivated and ability to work effectively in a team environment
</li>
</ul>
 
Minimum Qualifications:
 
A background in computer science, technology, , or other related field, and one year of related
work experience, OR an equivalent combination of education, training, and experience.
<ul>
<li>
Associate Degree Required, Bachelor Degree preferred
</li>
<li>
Previous experience in a simulation lab is preferred.
</li>
<li>
Knowledge of Medical equipment is a plus
</li>
<li>
Certified as a Healthcare Simulation Operation Specialist (CHSOS) from the Society for Simulation in Healthcare, OR commitment to obtain certification within 24 months of employment
</li>
<li>
Must be able to independently move equipment (less than 25 lbs.) and move manikins (less than 50 lbs.) with the assistance of others
</li>
</ul>
 
Application Materials Should Include:
 
<ul>
<li>
A letter of application that clearly indicates the applicant’s specialization area.
</li>
<li>
A Curriculum Vitae.
</li>
<li>
Teaching Statement.
</li>
<li>
Contact information for three professional references.
</li>
</ul>
 
Application Materials Should Include:
 
<ul>
<li>
Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.
</li>
<li>
Resume
</li>
</ul>
 
This position is subject to the successful completion of a criminal background check.
 Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.
Statement on Our Mission
 
Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. 
 
Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack’s Augustinian mission and values and advance our work. All candidates should describe in their application how they will engage in fostering a culture that supports our Augustinian mission, our Catholic faith and our values of acceptance and belonging.
 
About Merrimack College
The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,000 undergraduate and 1,700 graduate students from 43 states and 42 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has five schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy and the Girard school of business. The College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News &amp; World Report’s ranking of Best Colleges, ranking 37th in the Regional Universities North category in 2025. Merrimack is a NCAA Division I athletic institution.
 
Merrimack College is an Equal Opportunity Employer.

Simulation Technician

<h3>Job Description</h3>
Job Description
🚗 Why us? 
<ul>
<li>
Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T+ market size)
</li>
<li>
2024 was a milestone year for Jerry.ai. We delivered nearly 60X revenue growth in 5 years while reaching profitability for the first time in our history
</li>
<li>
Work closely with brilliant leaders and teammates from companies like NVIDIA, Robinhood, Amazon, Meta, ByteDance, Square, and more
</li>
<li>
Opportunity to take us to a $10B business and a household name in the next few years
</li>
<li>
Our growth is driven by forward-thinking technology; Harvard Business Review covered the success of our chatbot less than a year after its launch and Jerry.ai is getting mentioned in many conversations about about our use of GenAI, such as this Forbes article
</li>
<li>
Be immersed in a talent-dense environment, greatly accelerate your learning and career growth
</li>
</ul>
&amp;#x1F4BB; About the opportunity
At Jerry.ai, we've redefined car ownership through our innovative digital solutions. Now, we're expanding our horizons with Propelix, our exciting new subsidiary focused on creating a SaaS platform that makes it easy to build and test advanced chatbots and voice bots.
 We're seeking a purpose-driven Senior Engineer to join our innovative Chatbot Team at Propelix, where you'll be at the forefront of developing a platform that empowers businesses to create, deploy, and optimize AI-powered conversation solutions without extensive technical expertise. This role offers a unique opportunity to fully participate in every phase of product development - from user communication and requirements gathering to development and deployment. You won't just execute tasks; you'll contribute as a product designer and planner while experiencing our vibrant geek culture.
🫵 How you will make an impact
<ul>
<li>
Develop new features for our chatbot/voicebot SaaS platform while maintaining high-quality engineering standards
</li>
<li>
Build tools that simplify chatbot creation, testing, and optimization for our clients
</li>
<li>
Collaborate with product managers and designers to enhance the user experience for non-technical customers
</li>
<li>
Apply your understanding of LLM functionality to optimize conversation flows and responses
</li>
<li>
Help shape the future of Propelix as a leading SaaS solution in the conversational AI space
</li>
<li>
Support junior engineers and foster a culture of continuous learning
</li>
</ul>
🚀 Requirements
<ul>
<li>
6+ years of full-time software development experience with a bachelor's degree or higher in computer science or engineering
</li>
<li>
Knowledge of multiple programming languages (we primarily use JavaScript, React, Node.js - knowledge of these in particular not required)
</li>
<li>
Familiarity with cloud infrastructure (AWS, Azure)
</li>
<li>
Experience with distributed systems or large-scale web applications
</li>
<li>
Startup experience at a high-growth company (nice to have)
</li>
</ul>
Bonus points for LLM experience, CI/CD knowledge, React Native proficiency, and open-source contributions!
Our tech stack 
<ul>
<li>
React for web frontend
</li>
<li>
NodeJS + Typescript for backend development
</li>
<li>
React (mobile app is written in React Native)&nbsp;
</li>
<li>
Hosting infra: AWS
</li>
<li>
SMS: Twilio
</li>
<li>
Push notification: APNS and FCM
</li>
</ul>
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. 
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at <a href="mailto:recruiting@jerry.ai" target="_blank">recruiting@jerry.ai</a>
About Jerry.ai:
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.&nbsp;
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.&nbsp;
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Senior Full Stack Engineer - Chatbot team

<h3>Job Description</h3>
Job Description
The Scrum Master will be responsible for leading the execution and delivery of web based application and RFID solutions and serve as key escalation point for risks and issues within the end-to-end project management life cycle.&nbsp; The ideal person would be able to “own” their projects and ensure that the team adheres to Scrum framework. This person should be an effective influencer, collaborator, right hand to the Director and experienced in building relationships and trust across diverse teams/locations. We are searching for someone who possesses in-depth knowledge of Project Management methodologies (Agile/Scrum), Project Management Office governance procedures.
Job Duties:
<ul>
<li>Collaborate with Product Owner, Solutions Architect and Technical Lead to deliver the vision and customer experience for the RFID digital solution development and deployment.&nbsp;</li>
<li>Run all team meetings, including Daily Stand-up, Sprint Planning, Sprint Review and Sprint Retrospective while supporting the Product Owner on optimizing and realizing Sprint goals.</li>
<li>Work with product owners to handle backlogs and new requests in addition to collaborating with cross functional teams to resolve conflicts and remove obstacles that occur.</li>
<li>Partner with business leadership team, local Technology teams, corporate development teams and vendors (for product integrations) to drive delivery and navigate risks and issues.</li>
<li>Prepare and implement project plans to manage the lifecycle and operational aspects of projects (i.e., resources, scope, schedule, cost, assumptions and dependencies).</li>
<li>Manage work streams, prepares status reports and interfaces with stakeholders to ensure strategy and execution are aligned with defined objectives while coordinating activities of project personnel with relevant stakeholders to ensure progress within time and budget constraints.</li>
<li>Lead the internal &amp; external resources required to deliver the program, and is responsible for adhering to the program governance (e.g. sponsors, approvers, stakeholders).</li>
<li>Run status meetings/daily stand ups/working sessions related to the Project, tracks actions and follow up items in addition to leveraging project collaboration tools such as Azure DevOps.</li>
<li>Enhance program and project management capabilities and operational oversight. Develops, edits and executes project plans to manage the lifecycle and operational aspects of projects.</li>
<li>Interface with and present to executive level stakeholders e.g. Board Members, Management Committee, etc.</li>
</ul>
Education &amp; Requirements:
<ul>
<li>Bachelor’s Degree is required</li>
<li>Strong communication skills in (written and verbal)</li>
<li>6-7+ years’ experience managing digital product life cycles is a must</li>
<li>Proven experience prioritizing, budgeting, estimating, project implementation</li>
<li>Must have strong understanding of Agile methodology</li>
<li>Ability to direct and manage business partners, technology resources, subject matter experts, user interface design, QA, UAT, and all other groups involved in the end-to-end process needed to define, design, and deploy product capabilities</li>
</ul>
Plus:
<ul>
<li>Agile SAFe certifications are a plus</li>
<li>Previous experience implementing RFID technology is a plus</li>
</ul>

Project Manager/Scrum Master

<h3>Job Description</h3>
Job Description
At Vericel Corporation, we are pioneers in advanced cell therapies for sports medicine and severe burn care, transforming patient lives through cutting-edge regenerative medicine. Our commitment to innovation, patient-centered focus, and scientific excellence drives us to develop groundbreaking treatments including MACI (knee cartilage repair), Epicel and Nexobrid (burn care). 
Position Summary:
The Director of Enterprise Applications and IT Compliance will own and lead the management, strategy, and oversight of critical enterprise applications and their respective teams, including Manufacturing Execution Systems (MES), Laboratory Information Systems (LIS), Quality Management Systems (QMS), and Enterprise Resource Planning (ERP)/Customer Relationship Management (CRM) platforms. This role ensures that IT systems supporting GxP, SOX, and other regulatory frameworks operate efficiently, securely, and in full compliance with industry and company standards.
This leader will manage a team who serve as system managers for these platforms and will also oversee the IT compliance vendor, which provides both operational support for Computerized System Assurance (CSA) and Computerized System Validation (CSV) activities and strategic compliance advisory services.
Schedule: 
This position is in-office from Monday – Thursday in our new Burlington, MA location, with flexibility to work remotely on Fridays. 
Position Scope: 
Enterprise Applications Leadership
<ul>
<li>Lead the overall strategy, governance, and roadmap for MES, LIS, QMS, and ERP/CRM platforms.</li>
<li>Manage and guide system managers responsible for these applications, ensuring optimal system performance, integration, and lifecycle management.</li>
<li>Partner with business leaders across company to ensure enterprise applications align with business objectives and needs.</li>
<li>Collaborate with IT Infrastructure and Security teams to maintain high availability, scalability, and security of enterprise applications.</li>
<li>Ensure effective vendor management for SaaS, cloud-hosted, and on-premises applications.</li>
</ul>
IT Compliance &amp; Quality Management
<ul>
<li>Oversee IT compliance activities, ensuring adherence to CSA, CSV, 21 CFR Part 11, GAMP 5, GxP, and SOX requirements, etc.</li>
<li>Manage and guide the IT compliance vendor in executing validation, qualification, and risk-based testing strategies.</li>
<li>Accountable for, IT compliance-related records in the QMS system, including, Change Control Records (CCRs), Events and Deviations, Subject Matter Expert (SME) assessments and other IT-related quality documentation</li>
<li>Act as an IT representative in audits and regulatory inspections, ensuring documentation and processes meet compliance standards.</li>
</ul>
Strategic IT Governance &amp; Risk Management
<ul>
<li>Define and implement governance frameworks for enterprise applications, with a particular focus on compliance, security, and operational efficiency.</li>
<li>Ensure alignment with internal IT controls, SOX compliance, and cybersecurity policies.</li>
<li>Develop and maintain policies and SOPs for IT compliance, application management, and system lifecycle management.</li>
<li>Drive IT risk management processes, including vendor risk assessments and security reviews for regulated applications.</li>
</ul>
Team Leadership &amp; Cross-Functional Collaboration
<ul>
<li>Direct and develop a team of system managers overseeing critical enterprise applications.</li>
<li>Foster a culture of continuous improvement, accountability, and compliance awareness within IT and across business teams.</li>
<li>Partner with Quality, Manufacturing, Commercial, Regulatory, Clinical and Finance leaders to optimize enterprise applications and compliance processes.</li>
<li>Stay current with regulatory changes, emerging IT compliance trends, and best practices in life sciences IT.</li>
</ul>
Qualifications:
<ul>
<li>10+ years of IT experience in the life sciences industry, with proven expertise in enterprise application management and IT compliance.</li>
<li>Proven leadership experience in managing enterprise systems such as MES, LIS, QMS, and ERP/CRM etc.</li>
<li>Strong understanding of CSA/CSV principles and compliance with GxP, 21 CFR Part 11, GAMP 5, and SOX regulations.</li>
<li>Vendor management experience, including oversight of IT compliance service providers.</li>
<li>Excellent knowledge of IT governance, risk management, and lifecycle management of enterprise applications.</li>
<li>Ability to effectively communicate complex IT compliance requirements to business and IT stakeholders.</li>
</ul>
Preferred Qualifications
<ul>
<li>Familiarity with life sciences manufacturing, supply chain, commercial, and quality processes.</li>
<li>Hands-on experience with both on-prem and cloud-based enterprise applications in a regulated environment.</li>
<li>Experience supporting regulatory audits and inspections.</li>
<li>Certification in ITIL, PMP, or a related IT governance framework.</li>
<li>Strong project management and communication skills</li>
<li>Proven ability to manage time effectively and handle multiple conflicting priorities.</li>
</ul>
Why Vericel?
<ul>
<li>Cutting-Edge Science: Work with a leading regenerative medicine product that is transforming patient care.</li>
<li>Career Growth: Be a part of a growing organization with opportunities to expand your impact.</li>
<li>Collaborative Culture: Work alongside a team of dedicated professionals who are passionate about improving lives.</li>
</ul>
EEO Statement
All applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will receive consideration for employment and will not be discriminated against on the basis of disability. Vericel Corporation is an Equal Opportunity/Affirmative Action Employer.
Vericel Corporation is VEVRAA federal contractor and desires priority referrals of protected veterans for job openings at all locations within the state.

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