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<h3>Job Description</h3>
Job DescriptionABOUT ARTERA Our Mission:&nbsp;Make healthcare #1 in customer service. What We Deliver:&nbsp;Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI.&nbsp; Our Impact:&nbsp;Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually.&nbsp;Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history! Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider. SUMMARY&nbsp;Artera’s Engineering team is seeking a Staff Software Engineer to help define, evolve, and scale the platform that powers next-generation patient communication—especially as we accelerate our work in AI powered functionalities including building AI agents software&nbsp; and AI Powered functionalities MCP (Model Context Protocol) servers, and high-throughput distributed systems This role reports directly to the Senior Engineering Manager, and is responsible for driving technical excellence across teams, and leading execution on high-risk or high-impact initiatives critical to Artera’s long-term success. You will be architecting large-scale systems, mentoring engineers, and ensuring our platform remains resilient, performant, and ready for the next wave of AI-driven patient engagement RESPONSIBILITIES Technical Leadership- Serve as a domain expert in backend architecture, distributed systems, and high-throughput IO.- Drive company-wide architectural patterns, platform strategy, and engineering standards.- Lead execution on complex, open-ended projects spanning multiple quarters- Own cross-team architectural buy-in and guide teams through refactors and modernization efforts Execution &amp; Delivery- Independently design and deliver large-scale features that impact multiple products or services.- Systematically reason through system-wide implications, edge cases, and performance trade-offs- Work collaboration and delivery on commercial platform + Government or Agentic Solutions + Application Platform- Identify and eliminate sources of instability, latency, and operational risk.- Build from scratch when needed—especially for distributed IO-intensive systems. Mentorship &amp; Culture- Model engineering maturity through thoughtful code reviews, documentation, and technical communication.- Mentor engineers across teams; elevate their understanding of architecture, debugging, reliability, and AI-era best practices.- Foster a blameless culture that encourages learning, experimentation, and continuous improvement.- Champion transparency, clear communication, and strong cross-functional collaboration. Collaboration- Partner closely with product, design, DevOps, Data and other engineering teams to translate complex technical ideas into practical, user-centered solutions. - Strong Communication and technical interpretation is key- Provide architectural guidance on story-level decisions within your domain.- Advocate for engineering-focused improvements in process, tooling, reliability, and developer experience.Requirements
<ul>
<li>Bachelor’s degree in Computer Science or equivalent professional experienceCross team function experience working with multiple orgs creating influence and delivery</li>
<li>7+ years building and scaling cloud-native applications</li>
<li>Deep experience with event-sourced, microservice, and distributed architectures</li>
<li>Expert at integrating LLMs and agentic tools like Claude Code to automate and enhance development workflows.</li>
<li>Advanced TypeScript skills, focusing on building scalable, type-safe, and high-performance backend services.</li>
<li>Expert in Node.js and NEST, with a focus on modular system design and enterprise-level API structures.</li>
<li>Fullstack proficiency capable with Backend-First mindset&nbsp;</li>
<li>Primary language Javascript &amp; TypeScriptAdvanced proficiency in SQL, especially PostgreSQL schema design and optimization</li>
<li>Experience with asynchronous, high-volume messaging or event-driven systemsStrong commitment to testing, observability, and operational excellence</li>
<li>Excellent communicator—able to influence stakeholders and product</li>
<li>Proven ability to lead technical initiatives and mentor engineers</li>
<li>Strong customer empathy and an understanding of how technical decisions influence user experience</li>
<li>Familiarity with Docker &amp; containerized environments, AWS (or similar cloud providers)</li>
<li>Experience working with large-scale remote/hybrid teams</li>
</ul>
Bonus Experience
<ul>
<li>Familiarity with PythonExperience scaling agentic AI applications</li>
<li>Collaboration/contributions with the open source community</li>
<li>Experience working with Government contracts and delivery</li>
</ul>
The compensation for this role will be based on level of experience and the geographic tier in which you are located. This position also comes with equity and a variety of benefits.Security Requirements This engineering role contributes to a secure, federally compliant platform. Candidates must be eligible for a government background check and operate within strict code management, access, and documentation standards. Security-conscious development and participation in compliance practices are core to the role. OUR APPROACH TO WORK LOCATIONArtera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities. In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:- Boston Metro Area, MA- Chicago Metro Area, IL- Denver Metro Area, CO- Kansas City Metro Area (KS/MO)- Los Angeles Metro Area, CA- San Francisco / Bay Area, CA- Seattle Metro Area, WA This hub-based model&nbsp;helps us cultivate strong local connections and team cohesion, even in a distributed environment.&nbsp; To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant. As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team. WORKING AT ARTERA&nbsp;Company benefits&nbsp;- Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term &amp; long-term disability, company equity, voluntary benefits, 401(k) and more!&nbsp;Career development&nbsp;- Manager development cohorts, employee development fundsGenerous time off&nbsp;- Company holidays, Winter &amp; Summer break, and flexible time offEmployee Resource Groups (ERGs)&nbsp;- We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join.&nbsp; EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENTArtera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.&nbsp; Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to <a href="mailto:hr@artera.io" target="_blank">hr@artera.io</a>. DATA PRIVACYArtera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our&nbsp;Privacy Policy. SECURITY REQUIREMENTSAll employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Staff Software Engineer

<h3>Job Description</h3>
Exhibition Project Manager
MIT School of Architecture and Planning
 
The Exhibition Project Manager will project manage all aspects of an exhibition project across multiple spaces in the newly adapted Metropolitan Storage Warehouse. This role focuses on coordination, scheduling, logistics, and installation support in close collaboration with the curator, exhibition designer, SA+P Communications Office, and other internal partners. The position does not involve curatorial or design decision-making but ensures that approved plans are executed accurately and on schedule. This is a part-time position that requires consistent weekly availability and on-site presence during installation.
 
Responsibilities
<ul>
<li>Convene, schedule, and lead planning meetings; set agendas; follow up on action items; and ensure coordination across team members and internal departments.</li>
<li>Liaise with commissioned creators to ensure their projects remain on schedule and align with approved plans, scope, and budget. Keep the curator and exhibitions team apprised of any changes that may require review or approval.</li>
<li>In concert with the curator and exhibition designer, oversee the production, delivery, and quality control of exhibition graphics, furniture, and other design elements in keeping with approved designs. Coordinate with external partners, vendors, contractors, artists, or lenders for aspects such as fabrication, transportation, and installation.</li>
<li>Oversee the exhibition budget; track actuals vs. projected costs; flag budget overages; maintain organized financial documentation; and forecast project costs as more information becomes available. Collaborate with Financial Assistant to fulfill payments to vendors.</li>
<li>Liaise with the exhibition designer, providing timely and accurate information required for the creation of precise and comprehensive floorplans and design drawings.</li>
<li>In concert with the exhibition designer (and, as needed, commissioned creators), develop a detailed installation plan and support the exhibition designer in assembling an installation team of preparators and technicians. Communicate installation schedule to commissioned creators.</li>
<li>Serve as the on-site liaison for the exhibition designer and preparators during installation. Monitor installation progress and respond to issues or complications as they arise; troubleshoot problems and coordinate with conservation, safety, and facilities departments as needed.</li>
<li>Support communications coordination for the exhibition by providing the SA+P Communications Office with timely and accurate information, including installation milestones, project descriptions, credits, schedules, and creator details needed for public-facing materials. Review information for accuracy prior to dissemination.</li>
<li>As needed, support the curator with logistics and planning for future programs, presentations, or related project activities.</li>
</ul>
Reporting
Reports to the School’s Director of Communications, with day-to-day direction from exhibition curator and exhibition designer.
This is a temporary appointment hired through MIT’s designated staffing partner Next Source (MITemps), in accordance with Institute guidelines.
Requirements
<ul>
<li>Demonstrated experience in project managing complex exhibition, fabrication, or installation-based creative projects.</li>
<li>Strong organizational skills; ability to keep multiple workstreams aligned and well documented.</li>
<li>Experience coordinating with artists, designers, fabricators, or vendors.</li>
<li>Ability to track budgets and maintain clear financial documentation.</li>
<li>Excellent written and verbal communication skills, including the ability to relay accurate information to internal partners.</li>
<li>Availability to work fully on-site during installation (September 2026), with some flexibility in the preceding weeks and during peak periods as needed.</li>
<li>Experience working in environments with strict safety and facilities protocols. Knowledge of museum/gallery safety procedures and facilities coordination a plus.</li>
</ul>
 
Applications will be reviewed on a rolling basis. Early applications are encouraged as review will begin immediately. For priority consideration, submit a CV and a brief introductory letter by January 2, 2026 to <a href="mailto:sap-hr@mit.edu" target="_blank">sap-hr@mit.edu</a>.
 
MIT School of Architecture and Planning
Part-time, temporary / April 1–October 1, 2026 / 24 hours (3 days) weekly
$30-40 hourly depending on experience + $3,000 completion bonus

Exhibition Project Manager

<h3>Job Description</h3>
Join a leading pharmaceutical company’s Data Science team, where you’ll drive and lead advanced analytics across Marketing, Sales, and Access. As Associate Director, A HIGH LEVEL INDIVIDUAL CONTRIBUTOR, you’ll lead strategic initiatives—from predictive modeling and personalization to field force optimization—delivering scalable solutions that inform commercial decisions and enhance patient engagement. Deep experience in pharmaceutical marketing analytics is essential to translate brand strategy into actionable insights.
 
Keywords: MMM, Next Best Action, NLP, Data Science, HCP, GenAI
Location: Onsite 3 days a week in Cambridge, MA
 
 
Key Responsibilities
<ul>
<li>Lead development and deployment of predictive models, segmentation, NLP, and GenAI tools to solve complex commercial challenges</li>
<li>Translate pharmaceutical brand objectives into analytics frameworks across marketing, sales, and access</li>
<li>Design and operationalize Next Best Action strategies to boost omnichannel engagement and HCP ROI</li>
<li>Build and scale Patient 360 models and targeting algorithms for AI-driven lead generation</li>
<li>Guide stakeholders through insight activation and integration into workflows</li>
<li>Champion model governance, experimentation, and analytical rigor</li>
<li>Collaborate with IT to develop ML Ops environments and productized solutions</li>
<li>Manage external analytics partners and ensure alignment across data engineering, insights, and compliance</li>
</ul>
 
Who You Are
A strategic data scientist with strong business acumen, leadership presence, and deep experience in pharmaceutical marketing analytics. You thrive at the intersection of data and action, delivering measurable impact.
 
Qualifications
<ul>
<li>7+ years in analytics/data science; 4+ years in leadership roles within pharmaceutical industry</li>
<li>Proven experience in pharmaceutical marketing analytics, including brand strategy, HCP engagement, and omnichannel optimization</li>
<li>Expertise in NBA, MMM, supervised/unsupervised learning, A/B testing, time-series forecasting</li>
<li>Success in marketing mix modeling, decision engines, and GenAI product design</li>
<li>Proficient in Python, R, SQL, Snowflake; skilled in Power BI or Tableau</li>
<li>Familiarity with APLD, PlanTrak, claims, and specialty pharmacy datasets</li>
<li>Strong communicator with executive presence and cross-functional influence</li>
</ul>

Lead Data Scientist - Commercial Pharmaceuticals

<h3>Job Description</h3>
Job Description100% REMOTE Senior Ruby on Rails Engineer / Senior Full Stack Developer Needed for Growing Fintech Company! This Jobot Job is hosted by: Reed Kellick Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $150,000 - $185,000 per year 
A bit about us:
 We are a growing fintech company that is on the lookout for a 100% remote Senior Full Stack Engineer / Senior Full-Stack Developer! 
Why join us?
 As a Senior Fullstack Engineer / Senior Fullstack Developer in our company, we are able to offer: 
<ul>
<li> A competitive base salary between $150k and $185k, depending on experience!</li>
<li> 8% annual bonus!</li>
<li> Attractive equity!</li>
<li> Flexible time off policy!</li>
<li> 100% premium coverage for employees!</li>
<li> Employer HSA contributions!</li>
</ul>
 
Job Details
 As a Senior Software Engineer / Senior Software Developer on our team, we are looking for: 
<ul>
<li> Proven Ruby on Rails background</li>
<li> Strong React / Reactjs / React.js experience</li>
<li> Multiple years of professional experience as a Full-Stack Engineer</li>
<li> Willingness to do a Ruby exercise and a React exercise upfront as the first step of the hiring process</li>
<li> Current residence in AZ, CO, IL, MD, TX, VA, DC, CA, FL, MA, MN, NY, OR, WA, or WI</li>
</ul>
 Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policyCompany DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Senior Ruby on Rails Developer

<h3>Job Description</h3>
Job Description
The Integration Specialist plays a key role in onboarding newly acquired collision repair locations into VIVE Collision. This role partners closely with Business Development, Operations, and Market Leaders to ensure smooth integrations, accurate Work in Process (WIP) conversions, and successful team onboarding.
This position is ideal for an Estimator ready to expand their career into a high-impact, corporate-facing role with significant growth opportunity.

Key Responsibilities
<ul>
<li>Execute integration plans for newly acquired locations</li>
<li>Lead on-site integrations and post-integration follow-up visits</li>
<li>Manage WIP conversions from start to finish, ensuring financial accuracy</li>
<li>Review and approve WIP conversion details</li>
<li>Train new teammates on VIVE systems, processes, and the VIVE Playbook</li>
<li>Support new teams until operations are stable and fully onboarded</li>
<li>Partner with Market Leaders and Talent Acquisition on staffing needs</li>
<li>Maintain accurate integration records and documentation</li>
<li>Support cross-functional integration projects as assigned</li>
</ul>

Qualifications
<ul>
<li>Minimum 2 years of collision repair industry experience</li>
<li>Estimating and WIP experience strongly preferred</li>
<li>Proficiency in Excel and Microsoft Office</li>
<li>Strong organizational and time-management skills</li>
<li>Effective written and verbal communication skills</li>
<li>Ability and willingness to travel 100% with overnight stays</li>
</ul>

Benefits
<ul>
<li>Medical, Dental, and Vision insurance (including domestic partners)</li>
<li>$50,000 employer-paid life insurance</li>
<li>401(k) with employer match</li>
<li>Health Savings Account (HSA)</li>
<li>Employee Assistance Program (counseling, coaching, financial/legal support)</li>
<li>Paid time off and 6 paid holidays (including Black Friday)</li>
<li>Birthday floating holiday</li>
<li>Career growth opportunities within VIVE Collision</li>
</ul>

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Collision Integration Specialist

<h3>Job Description</h3>
Job Description
Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. Our company culture is built on an unwavering focus on the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. We offer a balanced, flexible workplace, an onsite gym, fitness and wellness programs, a competitive salary and full benefits package including medical and dental insurance, vision, 401k, paid time off and holidays, tuition reimbursement and student loan repayment, dependent caregiver benefits, and resources to support your ongoing personal and professional growth and development.
COMPENSATION: The hourly wage range for this position is $22.00-26.00/hour. Additional compensation opportunities and incentives will be detailed during the interview process. Please note that this wage listed is our good faith estimate for this role. We also offer a robust benefits package with significant value (see below).
LOCATION: The qualified candidate will live within 50 miles of our Berlin, VT office and will be expected to be onsite on Wednesdays, and as needed.
Help Desk Analyst I Responsibilities:
<ul>
<li>Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross.</li>
<li>Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed.</li>
<li>Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary. </li>
<li>Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience.</li>
</ul>
Help Desk Analyst I Qualifications:
<ul>
<li>Minimum Associates Degree in computer science or a related field; Bachelor's degree preferred.</li>
<li>In-depth knowledge of computer systems and mobile devices </li>
<li>Hands on experience with diagnosing and resolving basic technical issues</li>
<li>Excellent communication and interpersonal skills, customer-oriented and patient </li>
</ul>
Help Desk Analyst I Benefits:
<ul>
<li>Health insurance (including vision)</li>
<li>Dental coverage (free to employees)</li>
<li>Wellness Program</li>
<li>401(k) with employer match + automatic employer contribution</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>Combined time off (CTO) – 20 days per year + 10 paid holidays</li>
<li>Tuition Reimbursement</li>
<li>Student Loan Repayment</li>
<li>Dependent Caregiver Benefits</li>
</ul>
Diversity, Equity, and Inclusion: Blue Cross VT is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We welcome applicants from all backgrounds and experiences to join us in our commitment to the health of Vermonters, outstanding member experiences, and responsible cost management for all the people whose lives we touch. Learn more about our DE&amp;I commitment at <a href="http://www.bluecrossvt.org/about/diversity-equity-and-inclusion" target="_blank">http://www.bluecrossvt.org/about/diversity-equity-and-inclusion</a>.

*Full job description attached to ADP job posting

Help Desk Analyst I

<h3>Job Description</h3>
Job Description
We are seeking a skilled IT individual to operate &amp; maintain computer applications, telephone and office automation services for all systems and users in all County departments. THIS IS NOT A HELPDESK POSITION!!!!
&nbsp;
Responsibilities:
<ul>
<li>Install, repair, or replace all computer, telephone, and network equipment according to department best practice or as directed.</li>
<li>Install productivity and application software consistent with County standards</li>
<li>Perform preventive maintenance on all equipment in accordance with department best practice.</li>
<li>Monitor endpoint health including backups, anti-virus status, and DNS filter operations.</li>
<li>Monitor availability of all County data and telephone resources, computer-based services, and LAN/WAN operation.</li>
<li>Assist in testing new hardware and software before full-scale installation.</li>
<li>Maintain an up-to-date inventory and location log of all equipment using department systems.</li>
<li>Monitor computer supply inventory; requests additional inventory as necessary.</li>
<li>Document procedures used to resolve processes.</li>
<li>Maintain strict confidentiality of sensitive information.</li>
<li>Serve as a point of contact for IT support within the County.</li>
<li>Respond to end-user requests for remote or in-person hardware and software assistance.</li>
<li>Escalate issues to a higher support tier as required to ensure resolution. Continue to track incidents until resolved.</li>
<li>Create promptly and maintain accurately written records of all activity using County tracking systems.</li>
</ul>
Qualifications:
<ul>
<li>Basic knowledge of endpoint computer operation. One year of related experience or equivalent combination of education, certifications and experience is preferred.</li>
<li>Working knowledge of current Windows operating systems in desktop environments</li>
<li>Basic knowledge of IP networking and protocols and principals and LAN/WAN operation</li>
<li>Ability to use simple tools and electronic test and diagnostic equipment necessary for routine maintenance and repair of hardware</li>
<li>Ability to work as a team member to support departmental goals</li>
<li>Ability to recognize and act in accordance with department priorities in both routine and emergent situations</li>
<li>Ability to be resourceful, work with minimal supervision when appropriate, and manage time effectively to ensure that deadlines are met</li>
<li>Ability to communicate effectively both verbally and in written form, both with end-users and within the department chain of command.</li>
</ul>
If you have a firm background in technology and a desire to apply best-practice standards in the real world, we encourage you to apply for this exciting opportunity to contribute to our IT team.
Company DescriptionCheshire County is value and service driven. Cheshire County will be known as an innovative and progressive leader providing cost effective county services that are required by statute. Others will benchmark against Cheshire County as an example of the best in local government as we partner to meet the unique or unmet needs of county residents. The citizens and Board of Commissioners will be proud of the staff and have a firm belief in the reliability, truth and strength of the organization. Cheshire County, New Hampshire covers 23 towns and 729 square miles in the southwestern corner of the state. The Connecticut and Ashuelot (Ash-WHEEL-ot) rivers run through the county and the second most hiked mountain in the world, (only behind Mt Fuji in Japan) Mt. Monadnock (3,165ft) is found in Cheshire County. The July 1, 2021 estimated population of Cheshire County is 77,329. The County seat is Keene, NH. 
<h3>Company Description</h3>
Cheshire County is value and service driven. Cheshire County will be known as an innovative and progressive leader providing cost effective county services that are required by statute. Others will benchmark against Cheshire County as an example of the best in local government as we partner to meet the unique or unmet needs of county residents. The citizens and Board of Commissioners will be proud of the staff and have a firm belief in the reliability, truth and strength of the organization.\r\nCheshire County, New Hampshire covers 23 towns and 729 square miles in the southwestern corner of the state. The Connecticut and Ashuelot (Ash-WHEEL-ot) rivers run through the county and the second most hiked mountain in the world, (only behind Mt Fuji in Japan) Mt. Monadnock (3,165ft) is found in Cheshire County. The July 1, 2021 estimated population of Cheshire County is 77,329. The County seat is Keene, NH.

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